Bridge Residential Property Services, LLC

The tenant submitted a work order on Friday, March 3, to clean the A/C ducts in his apartment We sent a work order to a duct cleaning vendor on Monday, March 6, to schedule the duct cleaning with the tenant The tenant came to our office on Wednesday, 3/08, and told us that his phone was not working He scheduled the cleaning with the vendor from our office for March On the 15th, the vendor cleaned the ducts and removed all existing mold The tenant understood the vendor to say that it was black mold They did not tell the tenant that all of the mold had been removed They did tell him that they could not guarantee that the mold wouldn't come back due to the condition of the ducts.We contacted the owner on the 15th regarding the issue and, per their instructions, solicited bids to replace the existing ducts We received bids on April and discussed them with the owner Because of the difficulty of replacing the ducts with the tenant in the unit, we offered to move him to a newly renovated unit of the same floor plan for the duration of his lease at his current rent amount We also told him that all mold had been removed On the 7th, the tenant decided to stay in the unit He subsequently reconsidered and called us back to accept the move, to be performed on Thursday, April We moved the tenant to the new unit on that day.We believe that the problem stemmed from the tenant's not knowing that all of the mold had been removed from his unit when it actually had been

At move out, the tenants were charged $for move out costs*** *** mother called us and said that the move out charges were not correct After investigating the charge, we found that our maintenance techs put all of their time for the move out and make ready repairs on the move
out work orderThe actual move out costs were $The balance was make ready and not owed by the tenants I spoke with *** *** mother on 8/28/and agreed to waive all charges due to our delay in getting back to them promptly We refunded the full amount of the $to the tenants and mailed the check on 8/28/ I have placed calls today, 9/06, to *** and his parents to verify that they received the payment

The tenant submitted a work order on Friday, March 3, to clean the A/C ducts in his apartment.  We sent a work order to a duct cleaning vendor on Monday, March 6, to schedule the duct cleaning with the tenant.  The tenant came to our office on Wednesday, 3/08, and told us that...

his phone was not working.  He scheduled the cleaning with the vendor from our office for March 15.  On the 15th, the vendor cleaned the ducts and removed all existing mold.  The tenant understood the vendor to say that it was black mold.  They did not tell the tenant that all of the mold had been removed.  They did tell him that they could not guarantee that the mold wouldn't come back due to the condition of the ducts.We contacted the owner on the 15th regarding the issue and, per their instructions, solicited bids to replace the existing ducts.  We received bids on April 6 and discussed them with the owner.  Because of the difficulty of replacing the ducts with the tenant in the unit, we offered to move him to a newly renovated unit of the same floor plan for the duration of his lease at his current rent amount.  We also told him that all mold had been removed.  On the 7th, the tenant decided to stay in the unit.  He subsequently reconsidered and called us back to accept the move, to be performed on Thursday, April 13.  We moved the tenant to the new unit on that day.We believe that the problem stemmed from the tenant's not knowing that all of the mold had been removed from his unit when it actually had been.