Bridgeman Property Management

Please see the information below in reference to your Security Deposit. 1. It has been noted that the bush was trimmed but unfortunately the bush was not trimmed below the house number in order for it to be fully visible from the street. $20... charge remains the same. 2. The bulbs referenced are not the bulbs on a sensor. They were the bulbs that are in the porch. $12 charge remains the same. 3. The plug cover was noted on the inventory and condition form. $4 will be refunded. 4. The vertical blinds missing slats was noted on the inventory and condition form and move in pictures were verified. $85 will be refunded. 5. Nothing documented on inventory and condition form about black marks on door. $10 charge will remain the same. 6. Cost for tightening the loose toilet seat is per contractors invoice. $5 charge will remain the same 7. The loose towel bar was loose at the anchors. $12 charge will remain the same. 8. Utility room light was not working at the time of the final walk through by the general contractor. Lights bulbs were replaced. $30 charge will remain the same. 9. Tenants lease is dated prior to professional cleaning service required by tenant being instituted by Bridgeman Property Management, LLC, however paragraph 10. Security Deposit, section D. Deductions, (1)(b) states, Landlord may deduct reasonable charges for security deposit for which tenant is responsible to clean, deodorize, exterminate, and maintain the property. Property was not surrendered in a clean state. $358.63 charge will remain the same. 10. Invoice for carpet cleaning was not turned in upon key return. Carpet cleaning was not done to the satisfaction of Bridgeman Property Management, LLC. Itemization form does state that the carpet needed to be re-cleaned. Same applies as stated in #9 above. $290 charge will remain the same. The following items need to be refunded. $4 Outlet Cover $85 Vertical Blinds Total refund: $89 Links to pictures provided below. Move out pics: [redacted] After Repairs: [redacted] Thank you, V/r [redacted] ***Bridgeman Property Management, LLCBroker Associate Keller Williams Realty-City ViewWWW.BPMRENTAL.COM [redacted] OFFICE: [redacted] FAX: [redacted]

Bridgeman properties has been a great leasing company to lease fromThere application process is easy and simple and fast! They take care of any issues or problems very quickly, nights and weekends tooAll of there payment, and repair services are done online making it convenient to pay rent or report issuesThe staff is friendly and easy to work with and talk to!!

Please see the information below in reference to your Security Deposit It has been noted that the bush was trimmed but unfortunately the bush was not trimmed below the house number in order for it to be fully visible from the street$charge remains the same The bulbs referenced are not the bulbs on a sensorThey were the bulbs that are in the porch$charge remains the same The plug cover was noted on the inventory and condition form$will be refunded The vertical blinds missing slats was noted on the inventory and condition form and move in pictures were verified$will be refunded Nothing documented on inventory and condition form about black marks on door$charge will remain the same Cost for tightening the loose toilet seat is per contractors invoice$charge will remain the same The loose towel bar was loose at the anchors$charge will remain the same Utility room light was not working at the time of the final walk through by the general contractorLights bulbs were replaced$charge will remain the same Tenants lease is dated prior to professional cleaning service required by tenant being instituted by Bridgeman Property Management, LLC, however paragraph Security Deposit, section DDeductions, (1)(b) states, Landlord may deduct reasonable charges for security deposit for which tenant is responsible to clean, deodorize, exterminate, and maintain the property Property was not surrendered in a clean state$charge will remain the same Invoice for carpet cleaning was not turned in upon key returnCarpet cleaning was not done to the satisfaction of Bridgeman Property Management, LLCItemization form does state that the carpet needed to be re-cleanedSame applies as stated in #above$charge will remain the same The following items need to be refunded$Outlet Cover $Vertical Blinds Total refund: $ Links to pictures provided below Move out pics: [redacted] After Repairs: [redacted] Thank you, V/r [redacted] Bridgeman Property Management, LLC Broker Associate Keller Williams Realty-City View WWW.BPMRENTAL.COM [redacted] OFFICE: [redacted] FAX: [redacted]

Owner signed TAR Management Agreement for our company to manage their home on June 2015.
sans-serif">As you can see from the attached portion of the Management Agreement the owner of the home has agreed to have our office repair items up to $without contacting them first, after the agreement has been signed they now want our office to contact them for every repair. Our office received the following maintenance request from the tenants at the home, the tenants have brought it to our attention on more than one occasion in writing that they are concerned about the safety of their family and young child.
According to the Texas Property Code we are acting in good faith to protect the owner and the owners investment from additional damagesFailure of our office to respond to and address the maintenance on the home within days of receiving the written request from the tenant would prove to be detrimental to our office and licensing as a Real Estate Brokerage.
The owner agreed to keep the home in good order and repair within the Management Agreement, we have not performed any actions outside of the parameters of the agreed upon Management AgreementOur office will provide all before, during and after photos to anyone requesting to see the documentationI *** *** can personally be contacted at *** by any consumer looking to have their home managed and will meet with them personally to show the examples of the items that are in need of repair within this homeThe closet doors swinging and falling off on the tenants year old son had to be addressed, owners response “Those closet doors are mad to swing back and forth like that” .So we corrected the item for freeThe back yard fence has multiple holes and access points from rotting wood, allowing the neighbors dog to enter the yard at its leisure while the tenants child is in the back yardOwners response “its a nice dog so the tenants doth have to worry about it” Carriage light at the front of the garage not working, Owners response “theres a street light so that’s not required” The actions of our office have and will be to protect all owners from being placed in a letigious situation.
Closet doors with no guides at the bottom causing the doors to swing back and forth and later fall off.
If the owner of the home wants to terminate the Management Agreement early our office will graciously release them from the agreement at no additional charge.
Thank you,
V/r
*** ** ***, Broker, Owner
Bridgeman Property Management,
***
OFFICE: ***
FAX: ***

Complaint: ***
I am rejecting this response because:Before I paid the application fee I attempted to access the information requested on Bridgeman Management's Website and it was not available until after I paid the application fee. This is completely unethical behavior and should not be allowed to continue. In other words, this is very deceiving to the consumer. Once I paid the money and understood from reading the documents (that I had asked for before paying the funds), it was clear that this company charged fees that I considered to be excessive and I chose not to rent the property.At issue, is the fact that requested documents pertaining to business practices of Bridgeman Management were not provided until a fee was paid. This is not an acceptable response and I request a complete refund of the application fee paid
Regards,
*** ***

We met with *** ***l on June to discuss usingBridgman Property Management as our management companyUpon receiving a copyof the proposed agreement we brought forth two main concerns listed in thelease: we first asked if it was possible to be contacted prior to havingrepairs made to the house to which *** *** and *** ***l assured us“that would not be a problem.” Secondly, we asked if we could use some of ourown repairman as we have several contacts for such things to which *** again assuredus “that would not be a problem, we could just let them know who we want touse.” Our mistake was not insisting these two things be in writingNow thatthe agreement has been signed these things that we As to the closet door situation, when notified of theconcern we let the management company know that there has never been a bottomtrack to the closet doors; the doors are locked in at the top, to get them tofall out you have to unscrew the track at the top of the door, we know thisbecause we took them down when the room was painted and that is how it had tobe doneThe management company offered to put in a $piece after wecomplained about not being allowed to do it ourselves (they would charge atleast $to put it in)The fence follows in the same suitThere are severalboards that need to be replaced, we are MORE than wiling to take care of that,however, the company insists on using their own contractors to circulate moremoney within their company instead of allowing us to either make the repairsourselves or to have it repaired by one of our contractors at a FRACTION of thecostWe did let the management company know that the dog is nice in hopes toprovide the tenants with a little re-assuranceWe do want to repair the fence,but not when its going to cost hundreds of dollars more than what we could haveit done forAs far as the motion sensor light outside the garage; there is aporch light within 5-feet of this light; the contract the renters signed wasan “as/is” contract; in the comment section of conditions to be repaired (asyou can see in attached document) nothing was listedThe garage light was notin working condition when the tenants viewed the property or when they signedthe leaseHad this been brought to our attention as a concern, we could havehad this replaced for a much lower costAs you can see in the attachedpictures, the light costs $at Lowe’s without a contractor discount and wewere charged $This is unacceptableOne thing we forgot to mention inour original complaint was the replacement of locks; we were told by theircompany that each door needed an extra double sided deadbolt which theymentioned up front would cost over $We opted to put them in ourselves andit costs us $80; then we receive a bill for $stating that locks were STILLreplaced and rekeyedWe spoke with *** concerned as to why they locks werereplaced when the company told us that specific kind was neededHis responsewas “oh those were not the right kind” we then asked to get the locks we put inback and he told us “I will check with the contractor to get them back” towhich we have never again heard about the locks or received them.In the attached word document "lighting 1" you can see where all of the exterior lighting was photographed; the front and back porch lights were pictured on and workingThe garage light was pictured but not in working orderIf you zoom in on the picture you can clearly see that the sensor is broken. We are terminating our agreement with Bridgman PropertyManagement as of September 1, Regards,*** ***

Applicant read and completed the attached application.   The application clearly outlines the screening criteria and clearly states the application fee is non-refundable. Ms. [redacted] accusations are completely false and inaccurate.    Thank you,    [redacted]
 
[redacted]...

[redacted]

Bridgeman properties has been a great leasing company to lease from. There application process is easy and simple and fast! They take care of any issues or problems very quickly, nights and weekends too. All of there payment, and repair services are done online making it convenient to pay rent or report issues. The staff is friendly and easy to work with and talk to!!

Please see the information below in reference to your Security Deposit.     1.       It has been noted that the bush was trimmed but unfortunately the bush was not trimmed below the house number in order for it to be fully visible from the street. $20...

charge remains the same. 2.       The bulbs referenced are not the bulbs on a sensor. They were the bulbs that are in the porch. $12 charge remains the same. 3.       The plug cover was noted on the inventory and condition form. $4 will be refunded. 4.       The vertical blinds missing slats was noted on the inventory and condition form and move in pictures were verified. $85 will be refunded. 5.       Nothing documented on inventory and condition form about black marks on door. $10 charge will remain the same. 6.       Cost for tightening the loose toilet seat is per contractors invoice. $5 charge will remain the same 7.       The loose towel bar was loose at the anchors. $12 charge will remain the same. 8.       Utility room light was not working at the time of the final walk through by the general contractor. Lights bulbs were replaced. $30 charge will remain the same. 9.       Tenants lease is dated prior to professional cleaning service required by tenant being instituted by Bridgeman Property Management, LLC, however paragraph 10. Security Deposit, section D. Deductions, (1)(b) states, Landlord may deduct reasonable charges for security deposit for which tenant is responsible to clean, deodorize, exterminate, and maintain the property.  Property was not surrendered in a clean state. $358.63 charge will remain the same. 10.   Invoice for carpet cleaning was not turned in upon key return. Carpet cleaning was not done to the satisfaction of Bridgeman Property Management, LLC. Itemization form does state that the carpet needed to be re-cleaned. Same applies as stated in #9 above. $290 charge will remain the same.   The following items need to be refunded. $4 Outlet Cover $85 Vertical Blinds Total refund: $89     Links to pictures provided below.   Move out pics: [redacted] After Repairs: [redacted]  Thank you,  V/r [redacted]Bridgeman Property Management, LLCBroker Associate Keller Williams Realty-City ViewWWW.BPMRENTAL.COM[redacted]OFFICE: [redacted]FAX: [redacted]

Applicant read and completed the attached application.   The...

application clearly outlines the screening criteria and clearly states the application fee is non-refundable. Ms. [redacted] accusations are completely false and inaccurate.    Thank you,    [redacted]
 
[redacted]

Owner signed TAR Management Agreement for our company to manage their home on 3 June 2015.  As you can see from the attached portion of the Management Agreement the owner of the home has agreed to have our office repair items up to $250.00 without contacting them first, after the agreement has...

been signed they now want our office to contact them for every repair.  Our office received the following maintenance request from the tenants at the home, the tenants have brought it to our attention on more than one occasion in writing that they are concerned about the safety of their family and young child. According to the Texas Property Code we are acting in good faith to protect the owner and the owners investment from additional damages. Failure of our office to respond to and address the maintenance on the home within 7 days of receiving the written request from the tenant would prove to be detrimental to our office and licensing as a Real Estate Brokerage. The owner agreed to keep the home in good order and repair within the Management Agreement, we have not performed any actions outside of the parameters of the agreed upon Management Agreement. Our office will provide all before, during and after photos to anyone requesting to see the documentation. I [redacted] can personally be contacted at [redacted] by any consumer looking to have their home managed and will meet with them personally to show the examples of the items that are in need of repair within this home. The closet doors swinging and falling off on the tenants 6 year old son had to be addressed, owners response “Those closet doors are mad to swing back and forth like that” .So we corrected the item for free. The back yard fence has multiple holes and access points from rotting wood, allowing the neighbors dog to enter the yard at its leisure while the tenants child is in the back yard. Owners response “its a nice dog so the tenants doth have to worry about it”.  Carriage light at the front of the garage not working, Owners response “theres a street light so that’s not required”.  The actions of our office have and will be to protect all owners from being placed in a letigious situation. Closet doors with no guides at the bottom causing the doors to swing back and forth and later fall off. If the owner of the home wants to terminate the Management Agreement early our office will graciously release them from the agreement at no additional charge. Thank you, V/r[redacted], Broker, OwnerBridgeman Property Management, [redacted]OFFICE: [redacted]FAX: [redacted]

Please see the information below in reference to your Security Deposit.  
font-family: Verdana; font-size: 12px;">  1.       It has been noted that the bush was trimmed but unfortunately the bush was not trimmed below the house number in order for it to be fully visible from the street. $20 charge remains the same. 2.       The bulbs referenced are not the bulbs on a sensor. They were the bulbs that are in the porch. $12 charge remains the same. 3.       The plug cover was noted on the inventory and condition form. $4 will be refunded. 4.       The vertical blinds missing slats was noted on the inventory and condition form and move in pictures were verified. $85 will be refunded. 5.       Nothing documented on inventory and condition form about black marks on door. $10 charge will remain the same. 6.       Cost for tightening the loose toilet seat is per contractors invoice. $5 charge will remain the same 7.       The loose towel bar was loose at the anchors. $12 charge will remain the same. 8.       Utility room light was not working at the time of the final walk through by the general contractor. Lights bulbs were replaced. $30 charge will remain the same. 9.       Tenants lease is dated prior to professional cleaning service required by tenant being instituted by Bridgeman Property Management, LLC, however paragraph 10. Security Deposit, section D. Deductions, (1)(b) states, Landlord may deduct reasonable charges for security deposit for which tenant is responsible to clean, deodorize, exterminate, and maintain the property.  Property was not surrendered in a clean state. $358.63 charge will remain the same. 10.   Invoice for carpet cleaning was not turned in upon key return. Carpet cleaning was not done to the satisfaction of Bridgeman Property Management, LLC. Itemization form does state that the carpet needed to be re-cleaned. Same applies as stated in #9 above. $290 charge will remain the same.   The following items need to be refunded. $4 Outlet Cover $85 Vertical Blinds Total refund: $89     Links to pictures provided below.   Move out pics: [redacted]
After Repairs: [redacted]
 
 
Thank you, 
 
V/r
 
[redacted]
Bridgeman Property Management, LLC
Broker Associate Keller Williams Realty-City View
WWW.BPMRENTAL.COM
[redacted]
OFFICE: [redacted]
FAX: [redacted]