Complaint: [redacted] I am rejecting this response because: I did try to report that you sent me an additional $in addition to a very rude handwritten note in which you insulted me and called me a liarHowever, I was told no further messages could be left due to this matter being closed Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I appreciate the $additional refund, you charged me $total for the carpet cleaning, which only cost you $There is a difference of $still needed to make up for what you overcharged me In addition, the original refund I was issued is dated 7/31, which is days after the end of my leaseAgain, the allotted number of days allowed is Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I actually contacted you months in advance regarding a third petI did not pay the deposit once I started letting the cat into the garage because, as previously stated, I did not know that would require notificationIf you had notified me prior to move out, I would have paid the agreed upon pet deposit with no hesitant onMy concern is that I was not notified that I would be charged Thanks, [redacted]
Complaint: ***
I am rejecting this response because:
You did approve, via email, an additional pet along with additional pet depositI did not send in the pet deposit because the cat that I had coming into the garage was never tame enough to come insideIpso facto, he could not have damaged anything inside the propertyThere were no damaged noted in the garageAdditionally, you never gave me notice which would have allowed me to stop this cat from coming in to the garageFinally, the "scratch marks" noted in the carpet were actually just areas of severe wearingCould you please provide evidence of the last time you had the carpet replaced?
Regards,
*** ***
Regarding complaint ***, the tenant replied but I was not given the chance to reply again I read her response right before Labor Day weekend and then afterwards, I read that you had already closed the case It had not even been a few days It is critical that I clarify that the tenant knowingly broke the lease rules and now has more charges per her latest response
Here is my response to add to the file:
The tenant is harboring an authorized pet and willing states she was doing it We often have tenants say pets are only "outdoor" pets or won't cause any damage for one reason or another
The tenant violated the lease and when I offered to give a pet agreement, the tenant disregarded it and continued to harbor the pet I would like to clarify again that we do not allow unauthorized pets for any amount of time indoor or outdoor Our pet agreement that I offered to her has the terms of: $refundable pet deposit and $non-refundable pet deposit If the tenant had properly registered the pet we would have provided a pet refund of $for the refundable portion The $non-refundable portion is a fee for pet management and the administration of the tenant's pet needs, which have been great at this property That amount is still due at this time This are all in the lease terms that the tenant has broken
The tenant knowingly broke the lease terms, harbored a pet, and skirted the payment of the pet deposit terms At this point I will need to check with the brokerage if we would consider still waiving the large amounts of credits we have already given to the tenant The tenant does not own the property and does not have the choice to keep an unauthorized pet on the premises for ANY LENGTH OF TIME The tenant's actions of haboring a pet and not properly completing a pet agreement and paying the refundable and non-refundable fees consitutes poor faith and and is a illegitamate excuse to skirt the lease rules
Regards,
*** *** ***
*** *** *** ***
*** ** *** *** *** ***
*** ** ***
The fact of the matter is our lease states NO PETS. It does not matter if it is a garage pet. The tenant knowingly harbored a pet and mislead us about "a possible pet deposit". She acted in poor faith and continued to do so after getting the pet. Her last response has no merit and is unreasonable. She has taken advantage of the system.
Still, we have just refunded the tenant an additional $230 as she requested. It appears she cashed the check two days ago. The tenant should have reported that to you as well but did not.
Complaint: [redacted]
I am rejecting this response because:
I actually contacted you months in advance regarding a third pet. I did not pay the deposit once I started letting the cat into the garage because, as previously stated, I did not know that would require notification. If you had notified me prior to move out, I would have paid the agreed upon pet deposit with no hesitant on. My concern is that I was not notified that I would be charged.
Thanks,
[redacted]
Thank you for the response. To clarify the charges, we only charged $144.49 for the carpet cleaning charge. There was an unauthorized pet on the premises, which was charged appropriately. Pets cause the most damage to our managed properties. It only takes a pet (even a visiting pet), a minute or two to start chewing base board and other damages. There were two patches of carpet areas that were scratched and torn by the dogs. Also we had additional pet odor to manage that would not go away. We would have never leased the unit knowing there were be three pets on the premises.
What I can do for the tenant is increase the $95 courtesy credit to $200.
We have already waived other charges and didn't charge for other items still. The tenant's dogs actually created new damages to the property which we did not charge for. There are a couple spots where it looks like a dog has repeatedly scratched and torn carpet, as well as wall damages.
Also, the tenant did not keep up with the lawn in a reasonable manner per the lease. We did not charge the tenant anything for the lawn issue. The grass was left in poor shape given the pets on the premises. We should have charged the tenant back for watering and lawn care.
To clarify, the tenant's response was rejecting the $95 courtesy credit offer and is asking for $230 instead (which is the difference of $374.49 - $144.49). Even with the above issues and charges, I am able to increase the $95 to $200 for the tenant.
Thank you for contacting our property management firm. We are sorry to hear there are open issues as we thought they were all resolved. We are fair and treat our tenants like we want to be treated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I did try to report that you sent me an additional $230 in addition to a very rude handwritten note in which you insulted me and called me a liar. However, I was told no further messages could be left due to this matter being closed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
While I appreciate the $95 additional refund, you charged me $374.49 total for the carpet cleaning, which only cost you $144. There is a difference of $279.49 still needed to make up for what you overcharged me....
In addition, the original refund I was issued is dated 7/31, which is 31 days after the end of my lease. Again, the allotted number of days allowed is 30.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I did try to report that you sent me an additional $in addition to a very rude handwritten note in which you insulted me and called me a liarHowever, I was told no further messages could be left due to this matter being closed Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I appreciate the $additional refund, you charged me $total for the carpet cleaning, which only cost you $There is a difference of $still needed to make up for what you overcharged me In addition, the original refund I was issued is dated 7/31, which is days after the end of my leaseAgain, the allotted number of days allowed is Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I actually contacted you months in advance regarding a third petI did not pay the deposit once I started letting the cat into the garage because, as previously stated, I did not know that would require notificationIf you had notified me prior to move out, I would have paid the agreed upon pet deposit with no hesitant onMy concern is that I was not notified that I would be charged Thanks, [redacted]
Complaint: ***
I am rejecting this response because:
You did approve, via email, an additional pet along with additional pet depositI did not send in the pet deposit because the cat that I had coming into the garage was never tame enough to come insideIpso facto, he could not have damaged anything inside the propertyThere were no damaged noted in the garageAdditionally, you never gave me notice which would have allowed me to stop this cat from coming in to the garageFinally, the "scratch marks" noted in the carpet were actually just areas of severe wearingCould you please provide evidence of the last time you had the carpet replaced?
Regards,
*** ***
Regarding complaint ***, the tenant replied but I was not given the chance to reply again I read her response right before Labor Day weekend and then afterwards, I read that you had already closed the case It had not even been a few days It is critical that I clarify that the tenant knowingly broke the lease rules and now has more charges per her latest response
Here is my response to add to the file:
The tenant is harboring an authorized pet and willing states she was doing it We often have tenants say pets are only "outdoor" pets or won't cause any damage for one reason or another
The tenant violated the lease and when I offered to give a pet agreement, the tenant disregarded it and continued to harbor the pet I would like to clarify again that we do not allow unauthorized pets for any amount of time indoor or outdoor Our pet agreement that I offered to her has the terms of: $refundable pet deposit and $non-refundable pet deposit If the tenant had properly registered the pet we would have provided a pet refund of $for the refundable portion The $non-refundable portion is a fee for pet management and the administration of the tenant's pet needs, which have been great at this property That amount is still due at this time This are all in the lease terms that the tenant has broken
The tenant knowingly broke the lease terms, harbored a pet, and skirted the payment of the pet deposit terms At this point I will need to check with the brokerage if we would consider still waiving the large amounts of credits we have already given to the tenant The tenant does not own the property and does not have the choice to keep an unauthorized pet on the premises for ANY LENGTH OF TIME The tenant's actions of haboring a pet and not properly completing a pet agreement and paying the refundable and non-refundable fees consitutes poor faith and and is a illegitamate excuse to skirt the lease rules
Regards,
*** *** ***
*** *** *** ***
*** ** *** *** *** ***
*** ** ***
The fact of the matter is our lease states NO PETS. It does not matter if it is a garage pet. The tenant knowingly harbored a pet and mislead us about "a possible pet deposit". She acted in poor faith and continued to do so after getting the pet. Her last response has no merit and is unreasonable. She has taken advantage of the system.
Still, we have just refunded the tenant an additional $230 as she requested. It appears she cashed the check two days ago. The tenant should have reported that to you as well but did not.
=====
Complaint: [redacted]
I am rejecting this response because:
I actually contacted you months in advance regarding a third pet. I did not pay the deposit once I started letting the cat into the garage because, as previously stated, I did not know that would require notification. If you had notified me prior to move out, I would have paid the agreed upon pet deposit with no hesitant on. My concern is that I was not notified that I would be charged.
Thanks,
[redacted]
Thank you for the response. To clarify the charges, we only charged $144.49 for the carpet cleaning charge. There was an unauthorized pet on the premises, which was charged appropriately. Pets cause the most damage to our managed properties. It only takes a pet (even a visiting pet), a minute or two to start chewing base board and other damages. There were two patches of carpet areas that were scratched and torn by the dogs. Also we had additional pet odor to manage that would not go away. We would have never leased the unit knowing there were be three pets on the premises.
What I can do for the tenant is increase the $95 courtesy credit to $200.
We have already waived other charges and didn't charge for other items still. The tenant's dogs actually created new damages to the property which we did not charge for. There are a couple spots where it looks like a dog has repeatedly scratched and torn carpet, as well as wall damages.
Also, the tenant did not keep up with the lawn in a reasonable manner per the lease. We did not charge the tenant anything for the lawn issue. The grass was left in poor shape given the pets on the premises. We should have charged the tenant back for watering and lawn care.
To clarify, the tenant's response was rejecting the $95 courtesy credit offer and is asking for $230 instead (which is the difference of $374.49 - $144.49). Even with the above issues and charges, I am able to increase the $95 to $200 for the tenant.
Thank you for contacting our property management firm. We are sorry to hear there are open issues as we thought they were all resolved. We are fair and treat our tenants like we want to be treated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I did try to report that you sent me an additional $230 in addition to a very rude handwritten note in which you insulted me and called me a liar. However, I was told no further messages could be left due to this matter being closed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
While I appreciate the $95 additional refund, you charged me $374.49 total for the carpet cleaning, which only cost you $144. There is a difference of $279.49 still needed to make up for what you overcharged me....
In addition, the original refund I was issued is dated 7/31, which is 31 days after the end of my lease. Again, the allotted number of days allowed is 30.
Regards,
[redacted]