Bridgeport Builders LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Holly's Hearing Aids lawyers know ( and our lawyer concurred ) that I could not meet their requirement that I be court appointed within the days that they stated they would honor the partial refund (Two days are now left.) Our family has agreed that as my mother's executor they would like me to donate the hearing aids in her name to a charitable organization for the hearing impaired Hopefully these will be acceptable for someone My only aim at this point is to have the facts truthfully represented and to make other's aware Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Wrongly stated by Holly's Hearing Aids is that I asked for their partial refund in my name I asked for the refund in the name of " the estate of " or in my deceased mother's name to distribute the funds according to the law Also, omitted is the time required for probate court and expenses to obtain court ordered executorship as Holly's refuses to refund after the days Holly's Hearing Aids knows full well that their terms for honoring the guarantee are not attainable Further, Holly's knows the refund would be legally distributed by accepting the aids back within their days and issuing the check legally and correctly named, thus insuring that the funds would be properly distributed through probate court when that can be achieved.Hopefully, others will check this business's Revdex.com record before their elderly relatives enlist their services and question their refund policies and financing advice Regards, [redacted]

Holly's Hearing Aid Center, LLC October 1, September 16, [redacted] came to Holly's Hearing Aid Center in Willoughby Ohio of sound mind and by herselfAt that time she was given a "Hearing Exam" and found to be Hearing ImpairedOur Specialist fit Ms [redacted] with Hearing Aids to help improve her quality of lifeMs [redacted] was very eager to improve her hearingShe wanted to try "Financing" first to purchase her Hearing AidsAt that time Holly's Hearing filled out the top part of the Application which was for MerchantsThen Ms [redacted] filled out the Applicants portion and signed the document herselfMs [redacted] was declined for FinancingAt this time Ms [redacted] insisted on contacting her bankShe called the bank herself to find out her balance on her accountShe knew her account numbers and her Bank's phone numberShe stated she had enough money in her account to purchase the Hearing AidsMs [redacted] asked us to fill out her check for her but she fully understood the purchase and signed her own checkWith many elderly patients our staff is always willing to help them in any way possibleHolly's Hearing was very pleased that Ms [redacted] 's hearing was improved and her quality of life was enhancedAlthough it was only for a short time her life was improved and she was able to hear much betterOur staff took exceptional care of Ms [redacted] and treated her with the highest of respectWe received several phone calls from [redacted] in reference to Ms [redacted] She expressed her concern about the Hearing Aids and that she wanted the money returned to herWe were very compassionate to her situation and expressed our heartfelt sympathyMs [redacted] was not the POA (which terminates at the time of death) nor was she the "Executor of the Estate"Holly's Hearing Aid Center contacted their Attorney and was legally advised to not issue any refund to anyone until the proper paperwork had been receivedHolly's Hearing is not legally allowed to give funds back to any family member unless there is an "Executor"As we are told that [redacted] is the daughter, we are not legally allowed to be the entity to make the decision to which designee the monies were to be distributed toThere could be many family members Ms [redacted] would have liked the monies to go toWe are not at liberty to make that decision, only the Court System can do thisWe asked Ms [redacted] to please bring legal documents to us so we could refund the monies to the Legal RepresentativeAs stated above Ms [redacted] did not come with Ms[redacted] to her appointment nor did she have any part in trying to help her mother's hearing improveMs [redacted] solely represented herselfUnder no circumstances would Holly's Hearing wish to keep the refund, but we are under Legal obligation to make proper distribution of the funds to the Court appointed personMs [redacted] was asked to please obtain this informationAs a business Holly's Hearing will always make a conscience effort to do what is best for our patients and familyHolly's Hearing Aid Center

I can simply respond to this by saying " Please bring in the
proper Court Appointed Paperwork and we will refund the money to you.
Just as we stated to you Ms***
previously under no circumstances would we wish to keep the monies but
we must refund money to the Legal RepresentativeAt the time when you
called into the office and in your original complaint you stated that
you were not the POA nor were you the Executor.Respectfully Holly's Hearing Aid Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Holly's Hearing Aids lawyers know ( and our lawyer concurred ) that I could not meet their requirement that I be court appointed within the 30 days that they stated they would honor the partial refund.  (Two days are now left.)  Our family has agreed that as my mother's executor they would like me to donate the hearing aids in her name to a charitable organization for the hearing impaired.  Hopefully these will be acceptable for someone.  My only aim at this point is to have the facts truthfully represented and to make other's aware.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wrongly stated by Holly's Hearing Aids is that I asked for their partial refund in my name.  I asked for the refund in the name of " the estate of " or in my deceased mother's name to distribute the funds according to the law.  Also, omitted is the time required for probate court and expenses to obtain court ordered executorship as Holly's refuses to refund after the 30 days.  Holly's Hearing Aids knows full well that their terms for honoring the guarantee are not attainable.  Further, Holly's knows the refund would be legally distributed by accepting the aids back within their 30 days and issuing the check legally and correctly named, thus insuring that the funds would be properly distributed through probate court when that can be achieved.Hopefully, others will check this business's Revdex.com record before their elderly relatives enlist their services and question their refund policies and financing advice.
Regards,
[redacted]

Holly's Hearing Aid Center, LLC October 1, 2015 September 16, 2015 [redacted] came to Holly's Hearing Aid Center in Willoughby Ohio of sound mind and by herself. At that time she was given a "Hearing Exam" and found to be Hearing Impaired. Our Specialist fit Ms. [redacted] with Hearing Aids...

to help improve her quality of life. Ms. [redacted] was very eager to improve her hearing. She wanted to try "Financing" first to purchase her Hearing Aids. At that time Holly's Hearing filled out the top part of the Application which was for Merchants. Then Ms. [redacted] filled out the Applicants portion and signed the document herself. Ms. [redacted] was declined for Financing. At this time Ms. [redacted] insisted on contacting her bank. She called the bank herself to find out her balance on her account. She knew her account numbers and her Bank's phone number. She stated she had enough money in her account to purchase the Hearing Aids. Ms. [redacted] asked us to fill out her check for her but she fully understood the purchase and signed her own check. With many elderly patients our staff is always willing to help them in any way possible. Holly's Hearing was very pleased that Ms. [redacted]'s hearing was improved and her quality of life was enhanced. Although it was only for a short time her life was improved and she was able to hear much better. Our staff took exceptional care of Ms. [redacted] and treated her with the highest of respect. We received several phone calls from [redacted] in reference to Ms. [redacted]. She expressed her concern about the Hearing Aids and that she wanted the money returned to her. We were very compassionate to her situation and expressed our heartfelt sympathy. Ms. [redacted] was not the POA (which terminates at the time of death) nor was she the "Executor of the Estate". Holly's Hearing Aid Center contacted their Attorney and was legally advised to not issue any refund to anyone until the proper paperwork had been received. Holly's Hearing is not legally allowed to give funds back to any family member unless there is an "Executor". As we are told that [redacted] is the daughter, we are not legally allowed to be the entity to make the decision to which designee the monies were to be distributed to. There could be many family members Ms. [redacted] would have liked the monies to go to. We are not at liberty to make that decision, only the Court System can do this. We asked Ms. [redacted] to please bring legal documents to us so we could refund the monies to the Legal Representative. As stated above Ms. [redacted] did not come with Ms.[redacted] to her appointment nor did she have any part in trying to help her mother's hearing improve. Ms. [redacted] solely represented herself. Under no circumstances would Holly's Hearing wish to keep the refund, but we are under Legal obligation to make proper distribution of the funds to the Court appointed person. Ms. [redacted] was asked to please obtain this information. As a business Holly's Hearing will always make a conscience effort to do what is best for our patients and family. Holly's Hearing Aid Center