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Bridger Kitchens Reviews (1)

Review: After purchasing a Waring Commercial Deep Fryer for $420.00 in April 2013, I waited 10 weeks and was never contacted about the order being available. In June, I requested that the deep fryer be delivered along with a BlueStar Range I had purchased back in December 2012. On the delivery day, a completely different brand of deep fryer was brought to my house. When I contacted the owner, [redacted], she explained that they accidentally grabbed the wrong fryer and she would send the right model over with the installation technician, which never happened. When I went to Bridger Kitchen on June 16 to pay the balance on my BlueStar Range and pick up the fryer, I discovered they did not have the product - the fryer had never been ordered! Wanda, another salesperson, claimed it was because they were uncertain on the correct voltage, and preceded to show me another brand of commercial fryer, which was the exact fryer we had returned. When I brought out the original order with the estimated cost, the 220 voltage was clearly delineated. Then, when settling the bill for the Bluestar Range, [redacted] charged me an additional $65.00 for a total purchase price of $485.00, which was the first estimate she gave me back in December 2012. I paid for everything, more focused on finalizing the BlueStar order. But I was stunned at the dissembling going on by both women. The next morning, I called [redacted] and cancelled the order on the Waring fryer. She said she would mail me a refund of $485 that day. Then she emailed me 2 days later saying BK had been robbed and they would send my check the latest by June 22nd. That was a week ago and mail delivery takes day. Now I am worried that I will not get my refund of $485.00.Desired Settlement: A check for $485.00 mailed to my address immediately.

Business

Response:

Check #8827 was mailed out to [redacted] as promised and should have been received by now. The fryer she ordered was discontinued the end of 2012 in the 220v she wanted and she did not like our alternative so we agreed to refund her. As [redacted] stated our store was broken into and vandalized on Wednesday July 17th leaving us with a huge mess and lots of police reports etc. to fill out. Our bookkeeper did not come into the store till the following week when we were able to get new computers and get our system back on-line. This check was cut on July 23rd, all of our stamps were stolen so the check did not go out till Saturday July 27th. We completed [redacted]'s request in the quickest manner possible given the horrible situation we had just been through. I'm very disappointed in her choice of avenue's to pursue a simple phone call could have cleared this up. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

a

I have reviewed the response made by the business in reference to complaint ID 9642174, and find that this resolution is satisfactory to me. I received a check from Bridger Kitchen in yesterday's mail (July 30th), so I am happy to have this matter resolved. I have never contacted the Revdex.com before with any other business, but due to poor service issues with Bridger Kitchen regarding the delivery and installation of our range (that I did not disclosed), we had lost our trust in them. The fryer issue was the straw that broke the camel's back. Thank you for your help.

Regards,

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Description: Kitchen & Bath Design, Bathroom Accessories, China & Glassware - Retail, Cooking Utensils, Kitchen Accessories, Cooking Instruction, Event Planners, Party Facilities

Address: 7540 Pioneer Way, Bozeman, Montana, United States, 59718-7526

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