Bridges Plumbing & Electrical and Construction

We recognize we are in a service business and while we do not believe that our signage is misleading, if and when a customer's experience is such that they believe our rate signs are not clear, we certainly are open to discussing the issue and taking steps to remedy any source of confusion. I have contacted *** *** directly and have talked through her issue and am presently working towards an amicable resolution with her

Hello,to answer your question, yes, I believe I was overcharged for the service and would like to be reimbursed. Secondly, the advertised charge is $30 maximum for all day sat/sun pricing. I have a picture of the advertiZed price if needed. And, I had to pay the $30 in full although I only parked...

for 4 hours (from 9pm sat to 1am Sunday). See attached advertisement.

I am the owner of the garage where [redacted] parked on December **, 2015.  I have read [redacted]'s complaint and I attempted to contact him at the telephone number he provided in order to try to amicably resolve this issue.  [redacted] did not answer so I left a voicemail message...

and have not received a return phone call.Regarding the substance of [redacted]'s complaint, please be advised that [redacted] parked at our garage on December **, 2015, New Year's Eve.  As our garage is extremely busy on New Year's Eve, we staff the facility with extra attendants and charge a premium Event Rate of $40.00 for the day.  We posted five 28" x 44" Event Rate signs (a photo of one is attached) clearly and conspicuously throughout the garage (including both entrances and at the pay station immediately in front of the garage office) notifying customers that the Event Rate is in effect and the price for parking on New Year's Eve is a flat rate of $40.00 ($45.00 for overnight parking).[redacted] parked at 6:10pm and checked out at 9:25pm (a total of 3 hours and 15 minutes).  [redacted] apparently dined at a restaurant in the area that purchases parking validations from our garage entitling the restaurant's patrons to 3 hours free parking (with validation).  The restaurant purchases these validations for $5.00 per validation.  When a customer exceeds the 3 hour time parameter, the customer is obligated to pay the posted rate for that excess time.  As [redacted] parked on New Year's Eve, the Event Rate of $40.00 was in effect.  Accordingly, [redacted] was charged the posted $40.00 Event Rate for his excess time.Please note, a number of [redacted]'s allegations are simply unfair and untrue.1.  As previously stated, our garage is paid a fee of $5.00 per validation by the restaurant.  Accordingly, [redacted]'s assertion that we "received full reimbursement from the restaurant for my parking via the complimentary parking arrangement, so they effectively double billed" is simply untrue. 2.  [redacted] also claims that he was charged "the overnight rate of $40.00" for 14 minutes of parking.  This assertion is also untrue.   As indicated on the attached sign, the overnight parking rate that evening was $45.00 not $40.00. [redacted] was in fact charged the posted applicable rate for the evening which was a flat rate of $40.00; and3.  [redacted]'s complaint also implies that he exceeded the three hour validation period because the garage was understaffed.  This too is untrue.  [redacted] exceeded the three hour validation period because [redacted] failed to return to the garage before the three hour validation period expired.  While the garage was certainly busy that evening because it was New Year's Eve, we had additional staff working and staffing had nothing to do with the fact that [redacted]'s three hour validation expired before he ever set a foot into the garage to check out.In summary, (1) [redacted] was charged the correct posted rate for having exceeded the three hour validation period; (2) [redacted] was not charged the overnight rate; (3) We did not receive full reimbursement from the restaurant that purchased the validation, nor did we double bill.While our staff did follow proper procedure, I recognize I am in a service business and I do not want our customers to leave feeling like that were mistreated.  Accordingly, I reached out to [redacted], by telephone, in a good faith attempt to try to amicably resolve this matter.  I am waiting for a return call.   If [redacted] would like to talk, I am more than happy to discuss his experience and try to work out a fair resolution to this matter.Thank you.