Bridgestone Americas

Sirs
I went to the Firestone Complete Auto Care shop at 731 E. Union Hills Dr. Phoenix, AZ 85024, on Thursday 03/15/18, to get a fluid brakes bleed on my 2001 Nissan Pathfinder. The Mgr. said they can't just bleed the brakes, They would have to do a complete brakes system flush, $69.95. I said OK. Replacing all the fluid sounded good. I said as long as you have it up on the rack, a few years ago I signed up for a lifetime front end alignment, might as well do that while you have it up on the rack. He said it would take a few hrs. He was shorthanded, people were out sick, on vacation and one guy was a trainee. I said OK just do the brakes, I walked home, I live a few blocks away. When I came back, That afternoon, my car was parked out front. I went in, paid the bill, $75.51. There was a different guy behind the counter now. OK it's getting close to closing, Thursday night, maybe he left early? Anyway, got my keys and went to get in my car. When I put the key in, and started the engine, I hear this loud CLICK, CLICK. I don't drive with the radio on so I heard it loud and clear. When I placed my foot on the brake pedal, it nearly went to the floor. “What the heck just happened” I thought, how could they expect me to drive home with the brakes in this condition? I could get killed? I went directly back into the shop and explained to the gentleman, what I had just experienced. He went outside with me, I gave him the keys and he started it up. He heard the CLICKs and said the sensor in the gear shift console was bad and he would have to replace it. He couldn't get the replacement part at any of the stores he would have to go to Nissan for the part. He said he had my number and would give me a call. (I thought it was a little strange that he knew so much about that part, when he was sending me out the door without mentioning it.) WHAT about the brakes I said, He said the shop Service Tech said "Bla bla bla some bladder was weak and might have to be replaced bla bla bla? I didn't understand what bladder he was talking about. I'm 74 years old. I think he probably thought I would go home and he would never hear from me again or maybe because it was close to closing time he just wanted to be rid of me, I don't know.
I came back the next day approximately noon because I still have not heard from anyone regarding my vehicle. Now the original Mgr. was behind the desk. I proceeded to explain what had happened the day before. He told me, if I wanted, he would give me my money back and I could go get a second opinion. I said OK. He then did something to put the money back in my account, $75.51. Before I walked out the door I asked, what about the broken sensor and the fact that the brakes go to the floor? He said the service tech never touched the sensor and in order to fix it he would have to tear apart the whole console to get to it and besides that the brakes were old, worn out and the "bladder" over time would go bad. Thinking to myself, isn’t that why I came here? I was thinking this was Firestone “Complete Auto Care”…………………… As far as my refund goes, It is now Saturday evening at 10:00 pm and I have yet to see a deposit back in my account. (nearly 36 hours later) This is the worst service experience I have EVER had from any establishment, "COMPLETE AUTO CARE" shop or any other organization for that matter.
One Unhappy Customer,
Ronald Collins