Bridgetown Lofts Reviews (%countItem)
Bridgetown Lofts Rating
Address: 1850 NW Front Ave, Portland, Oregon, United States, 97209
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Over the course of 9 months our storage unit in our complex has been broken into three separate occasions. When this first occurred there was no follow up in regards to obtaining security footage to send to the police with our police report. They have not made any significant changes to ensure this does not continue to happen. They have not notified tenants to be aware of activity in the parking garage where the storage units are in case of something suspicious. There has been no timely follow up in regards to this matter.
To whom it may concern, The tenant’s complaint #*** was filed on 2/14/2020 and we see that the desired settlement is contact by the business. Bridgetown Lofts has thoroughly accommodated this request. Please note that the tenant was already receiving regular e-mail, in person and phone correspondence at the time the complaint was filed and she has been contacted on multiple occasions since. Please see the outline below. On 2/12/2020, upon receiving the tenant’s complaint, the onsite staff reviewed the security footage and let her know that they would share the footage with police as soon as they received a police report number. On 2/13/2020, the tenant was offered a full explanation of the solutions available per the lease contract. She also received a detailed e-mail explanation, with upper management copied on 2/13/2020. This e-mail included an attachment with the staff’s previous responses that she claimed were never sent. The tenant was requesting to speak with upper management at this time. On 2/14/2020 at 8:05am, the Oregon Area Manager contacted the tenant to discuss her request and the available solutions via phone and followed up with an e-mail. The tenant then requested to speak to the Director of Property Management and to file a formal complaint at which time she was provided with the appropriate e-mail and assurance that the Director would follow up with her early the following week when she returned to office. On 2/14/2020 at 5:08pm, the tenant received a detailed e-mail explaining that the staff had forwarded the footage to the police. On 2/19/2020 and 2/20/2020, the Director of Property Management called and left voicemails for the tenant, offering to continue discussing her complaint but no response has been received by the tenant to date.The tenant has received frequent communication and all available solutions according to their lease agreement. All communication has been completed in a timely manner and the tenant is still welcome to return any of the communication she has received. All communication is documented and saved. Please let us know if anything else is needed. Thank you,Cassy LArea Manager *** | www.mpfcorp.com
Complaint: ***
I am rejecting this response because:
I have called the Director on 2/21/20 at 1:32 PM where I left a voicemail and again on 2/27/20 at 6:05 PM to which there has been no response or follow up. I have not filed a formal complaint as I requested information about the policy in place to address formal complaints and I was given the general email for the company to send an email to stating my complaint. My request for information about the policy or procedure in place to address complaint was never addressed.
Additionally, when our storage unit was broken into for the first time in May 2019 there was no follow up in regards to obtaining security footage to attach to our police report. Staff did not communicate if there was or was not footage available despite us reaching out over email and in person.
The solution offered was moving our items to another storage area, where it is still at risk for being broken into due to the lack of changes to address these break in issues. Due to the frequency of break ins within the complex we requested further information about what steps would be taken to minimize the risk to all residents who use the apartment's storage facilities. Staff stated changes they previously made and were not able to identify any changes that they would make going forward. We hope the complex values its residents and their need to feel secure in their housing. We hope they are able to make appropriate changes to minimize the risk to other residents so they do not have to endure what we have in regards to experiencing three break ins over the course of nine months.
Sincerely
Thank you for your response. The tenants original complaint was requesting contact which has been thoroughly resolved on 2/12, 2/13, 2/14, 2/19, 20/20 and now 2/27 with very little response from the tenant outside of Revdex.com.
No message was left for the Director of Property Management on 02/21.
The claim that the tenant has not been provided with a way to file a complaint is false. The Director had left her phone number and personal e-mail in a voicemail to the tenant on 2/20. The main company e-mail which goes directly to MPF leadership was also provided on multiple occasions. The tenant continues to reject these options and has chosen not to write out her complaint or send it to either e-mail. The Director did receive a message on 2/27 and has returned the tenants call.
The claim that the tenant did not receive follow up after her first break in is false and has been thoroughly addressed on multiple occasions. This communication is on file and has been sent to the tenant.
Bridgetown Lofts has made significant improvements to the building since purchasing it in 2018. The staff works very hard to make sure that everything is in proper working order and responds to tenant concerns quickly. We have thoroughly addressed this issue and we are happy to continue to addressing any new concerns from this tenant. The tenant has been offered every available, legal solution. We cannot interfere with the work of insurance agents or emergency responders and we cannot act outside of the boundaries of the lease agreement and Tenant/Landlord law as this tenant is requesting. This has been thoroughly explained on multiple occasions.
We hope that this issue is resolved and that the tenant can fully enjoy their home moving forward.
Complaint: ***
I am rejecting this response because:
As a customer I expect to be told that I am making false accusations. Please see the attached screenshots from the multiple times I have reached out to the director and management office. To repeat myself again, I to this day have not received any call back from the director except for 2/20. If it is necessary I will pull my call log from my phone company to provide documentation of this.
As for additional follow up, I will chose to await a response from the Revdex.com and choose to have documented exchanges this way. Also I have spoken with our property management SEVERAL times not only in person but also email and I also spoke with you on the phone twice, so for there to be allegations that I have not been in contact with the property company is absurd.
As I previously sated I was given an email address to file my complaint. I asked what the policy was in place to handle these complaints and what the follow up policy is in place that Madison Park uses to address these formal complaints. This is part of the reason I was awaiting a call back from the director that I never received. Again, this has not been addressed. No one has been able to relay to be the policy in place to address formal complaints, I have just been told to send an email.
My claim for the first break in stands true. We were told that Bridgetown lofts would be looking through security footage and would let us know the outcome. There was never a follow up resolution with the security footage. The last contact we had was that they were looking and would let us know if they found anything so they could submit it with out police report. Again, there was no follow up with this and we were never told if there was or was not security footage found.
As for improvement to the building, we are asking what ADDITIONAL steps will be taken. It is very saddening that the building management company is not willing to make further choices after their tentants storage units are being broken into 3 times in 9 months. We are just asking what changes they are going to make to address this, not what changes they have made in the past as what they are doing is clearly not working. If this was a one time break it, it would be understandable but for this to happen as frequently as it has we expect there to be changes made accordingly.
Sincerely