Bridgewater Motor Works

Complaint: [redacted] I am rejecting this response because: The date of the repair was correct but they ignored half of the complaintThe invoice that was presented to was for recharging of my air condition system as well as my horns which were install incorrectly and as a result damaged.They never evacuated the freon from my system because they did not have the equipment to do so, but I was charged for this service,As for the horns, whether it was one day or one hundred days after the fact they installed the horns upside down resulting in their damage,The reason, as I explained to them, when I came into their shop, that I did not come in earlier was I did not know there was a problem with horn until I had the car inspectedI was told to come back and speak with owner.I also explained that fro most of the year , 2014, I was illShingles and hospitalized twice with diverticulitis from Febtill OctI was pretty much incapacitatedThe fact they the Billed for worked not completed and improperly installed my horns, which was confirm by the mechanics at [redacted] when I had an oil change and other, not related work, donethat I revisited the invoice and return to their shop to have this corrected, Corrected in the sense they if they were so incompetent as not to know how to install a horn in the first place, I certainly did not want them doing any more work on my carI asked about the fraudulent charge for the A/C and told them I wanted this and the charge for the horn installation refunded as well as paying $34.00to replace the horns that were damagedAny reputable business should understand that the time between my complaint does not change the fact that they installed the horns wrong in the first placeTheir response is unacceptable and if not resolved ASAP I will file the completed papers with [redacted] Superior Court to sue for the damages [redacted] Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: The date of the repair was correct but they ignored half of the complaint. The invoice that was presented to was for recharging of my air condition system as well as my horns which were install incorrectly and as a result...

damaged.They never evacuated the freon from my system because they did not have the equipment to do so, but I was charged for this service,As for the horns, whether it was one day or one hundred days after the fact they installed the horns upside down resulting in their damage,The reason, as I explained to them, when I  came into their shop, that I did not come in earlier was I did not know there was a problem with horn until I had the car inspected. I was told to come back and speak with owner.I also explained that fro most of the year , 2014, I was ill.. Shingles and hospitalized twice with diverticulitis from Feb. till Oct. I was pretty much incapacitated. The fact they the Billed for worked not completed and improperly installed my horns, which was confirm by the mechanics at [redacted] when I had an oil change and other, not related work, donethat I revisited the invoice and return to their shop to have this corrected, Corrected in the sense they if they were so incompetent as not to know how to install a horn in the first place, I certainly did not want them doing any more work on my car. I asked about the fraudulent charge for the A/C and told them I wanted this and the charge for the horn installation refunded as well as paying $34.00to replace the horns that were damaged. Any reputable business should understand that the time between my complaint does not change the fact that they installed the horns wrong in the first place. Their response is unacceptable and if not resolved ASAP I will file the completed papers with [redacted] Superior Court to sue for the damages. [redacted]
Regards,
[redacted]

see attached

Review: Fraud- I was charged for services that were not performed and Motorworks damaged my horns by installing them incorrectly. Owner [redacted] refused to refund monies or repair the error.Desired Settlement: I want he monies refunded for the services charged and not performed. I want them to pay for replacement of damaged horns and since they refused to address the matter, I want the monies for horn install refunded as well and I will get the new horns install at a more reputable place.

Business

Response:

see attached

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The date of the repair was correct but they ignored half of the complaint. The invoice that was presented to was for recharging of my air condition system as well as my horns which were install incorrectly and as a result damaged.They never evacuated the freon from my system because they did not have the equipment to do so, but I was charged for this service,As for the horns, whether it was one day or one hundred days after the fact they installed the horns upside down resulting in their damage,The reason, as I explained to them, when I came into their shop, that I did not come in earlier was I did not know there was a problem with horn until I had the car inspected. I was told to come back and speak with owner.I also explained that fro most of the year , 2014, I was ill.. Shingles and hospitalized twice with diverticulitis from Feb. till Oct. I was pretty much incapacitated. The fact they the Billed for worked not completed and improperly installed my horns, which was confirm by the mechanics at [redacted] when I had an oil change and other, not related work, donethat I revisited the invoice and return to their shop to have this corrected, Corrected in the sense they if they were so incompetent as not to know how to install a horn in the first place, I certainly did not want them doing any more work on my car. I asked about the fraudulent charge for the A/C and told them I wanted this and the charge for the horn installation refunded as well as paying $34.00to replace the horns that were damaged. Any reputable business should understand that the time between my complaint does not change the fact that they installed the horns wrong in the first place. Their response is unacceptable and if not resolved ASAP I will file the completed papers with [redacted] Superior Court to sue for the damages. [redacted]

Regards,

Review: Oil leak was not diagnosed properly after 4 visits. Paid business $708.23 on 9/11/2014 as oil leak was diagnosed as a leaking valve cover gasket. This did not resolve the oil leak. Was told to have timing belt replaced so parts beneath that could be checked for oil leak. Had this done for $1052.12 on 10/24/2104 and they did not detect a leak. Vehicle was still leaking after this visit. Visited [redacted] on 8/4/2015 and leak was diagnosed as head gasket leak and estimated to cost $1756.90. Was informed repair would have cost $2500 if it had been found along with the timing belt change as it should have been.Desired Settlement: Please refund $708.23 as per the valve cover gasket replacement which did not fix my oil leak issue