We're sorry the customer was not happy with the "hardness" of the leather and felt is was "unpleasant to the touch" but we have sold hundreds of this style for nearly years with none of these complaints ever lodged for this itemThe customer is correct in that personalized items cannot be returned, per our posted Return Policy
(The consumer indicated he/she DID NOT accept the response from the business.) The bag is useless, ugly, heave, color does not match the picture, it's like I threw away $There is no any physical store in PA where I could make monogram after the purchaseThat is why ordered with monogramI do regret about it to the tears but I will not give up on asking for refundI need the money to buy a nice bag
As we informed the customer who purchased eight months ago, we make no guarantees regarding clothing and our productsWe relayed information on a leather cream that the manufacturer suggested
I did not get an email confirmation, which is why I have been attempting to call them and email them numerous timesThe money has been taken out of my accountIt has posted to my accountMy bank states that the transaction when through successfullyI have added a screen shot of this
We received orders from *** *** Both items were monogrammed with the same initials The 1st was placed on 12-11-and the 2nd on 12-14- The email address ***@***t.com was entered at the item of checkout and it looks as though the email address was entered
incorrectly *** did send an email indicating that she did receive an email asking her to complete her order, she would not have received this email if the correct email address would have been entered correctly at the item of checkout The customer emailed several times and our emails were bouncing back or coming back as undeliverable, as we stated may times in mid December As noted on the website, personalized items can not be returned or exchanged *** then emailed (1-3-17) to say that one of the items is defective and scratched The leather the *** is a vintage distressed leather and will scratch, this is the design on the leatherAs indicated on the website, each of the *** is a unique piece and no two items are the same Once an item has been personalized the monogram can not be removed, thus the no return or exchange policy on personalized items. Briefcase.com
We have corresponded with this customer many times. It looks as though there was an authorization on the card but the charge was declined thus there was not and is not an active order for this customer. Generally a transaction is declined if there are insufficient funds or the wrong billing address is entered. The customer did not receive a confirmation email for the order. If a confirmation email is not generated there is not an active order. We did not receive any emails from this customer until 12-18-16.
I did not get an email confirmation, which is why I have been attempting to call them and email them numerous times. The money has been taken out of my account. It has posted to my account. My bank states that the transaction when through successfully. I have added a screen shot of this.
As we informed the customer who purchased eight months ago, we make no guarantees regarding clothing and our products. We relayed information on a leather cream that the manufacturer suggested.
We replied twice to the customer, immediately after we received their first email as well as yesterday. We informed the customer each time of our posted Return Policy, which outlines our 30 day return period. The return period has expired on the customer's order.
We're sorry the customer was not happy with the "hardness" of the leather and felt is was "unpleasant to the touch" but we have sold hundreds of this style for nearly 20 years with none of these complaints ever lodged for this item. The customer is correct in that personalized items cannot be returned, per our posted Return Policy.
Complaint: [redacted]
I am rejecting this response because a messenger bag should not stain...
clothing. I even took a paper towel and ran it across the bag. It was covered in a brownish/black stain. This is not acceptable to me. If you had purchased this product at a cost of almost $300 would you be satisfied?Please do the right thing.
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
The bag is useless, ugly, heave, color does not match the picture, it's like I threw away $300. There is no any physical store in PA where I could make monogram after the purchase. That is why ordered with monogram. I do...
regret about it to the tears but I will not give up on asking for refund. I need the money to buy a nice bag.
We're sorry the customer was not happy with the "hardness" of the leather and felt is was "unpleasant to the touch" but we have sold hundreds of this style for nearly years with none of these complaints ever lodged for this itemThe customer is correct in that personalized items cannot be returned, per our posted Return Policy
(The consumer indicated he/she DID NOT accept the response from the business.) The bag is useless, ugly, heave, color does not match the picture, it's like I threw away $There is no any physical store in PA where I could make monogram after the purchaseThat is why ordered with monogramI do regret about it to the tears but I will not give up on asking for refundI need the money to buy a nice bag
As we informed the customer who purchased eight months ago, we make no guarantees regarding clothing and our productsWe relayed information on a leather cream that the manufacturer suggested
We do not have a completed order nor have we received other emails from this customer
I did not get an email confirmation, which is why I have been attempting to call them and email them numerous timesThe money has been taken out of my accountIt has posted to my accountMy bank states that the transaction when through successfullyI have added a screen shot of this
Refunded
We received orders from *** *** Both items were monogrammed with the same initials The 1st was placed on 12-11-and the 2nd on 12-14- The email address ***@***t.com was entered at the item of checkout and it looks as though the email address was entered
incorrectly *** did send an email indicating that she did receive an email asking her to complete her order, she would not have received this email if the correct email address would have been entered correctly at the item of checkout The customer emailed several times and our emails were bouncing back or coming back as undeliverable, as we stated may times in mid December As noted on the website, personalized items can not be returned or exchanged *** then emailed (1-3-17) to say that one of the items is defective and scratched The leather the *** is a vintage distressed leather and will scratch, this is the design on the leatherAs indicated on the website, each of the *** is a unique piece and no two items are the same Once an item has been personalized the monogram can not be removed, thus the no return or exchange policy on personalized items. Briefcase.com
We do not have a completed order nor have we received other emails from this customer.
We have corresponded with this customer many times. It looks as though there was an authorization on the card but the charge was declined thus there was not and is not an active order for this customer. Generally a transaction is declined if there are insufficient funds or the wrong billing address is entered. The customer did not receive a confirmation email for the order. If a confirmation email is not generated there is not an active order. We did not receive any emails from this customer until 12-18-16.
I did not get an email confirmation, which is why I have been attempting to call them and email them numerous times. The money has been taken out of my account. It has posted to my account. My bank states that the transaction when through successfully. I have added a screen shot of this.
As we informed the customer who purchased eight months ago, we make no guarantees regarding clothing and our products. We relayed information on a leather cream that the manufacturer suggested.
Refunded.
Briefcase.com clearly states that shipping charges are never refunded. Briefcase.com pay to return items to us.
Refund issued today.
We replied twice to the customer, immediately after we received their first email as well as yesterday. We informed the customer each time of our posted Return Policy, which outlines our 30 day return period. The return period has expired on the customer's order.
We're sorry the customer was not happy with the "hardness" of the leather and felt is was "unpleasant to the touch" but we have sold hundreds of this style for nearly 20 years with none of these complaints ever lodged for this item. The customer is correct in that personalized items cannot be returned, per our posted Return Policy.
Complaint: [redacted]
I am rejecting this response because a messenger bag should not stain...
clothing. I even took a paper towel and ran it across the bag. It was covered in a brownish/black stain. This is not acceptable to me. If you had purchased this product at a cost of almost $300 would you be satisfied?Please do the right thing.
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
The bag is useless, ugly, heave, color does not match the picture, it's like I threw away $300. There is no any physical store in PA where I could make monogram after the purchase. That is why ordered with monogram. I do...
regret about it to the tears but I will not give up on asking for refund. I need the money to buy a nice bag.