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Brier Creek Dental

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Brier Creek Dental Reviews (1)

Brier Creek Dental is overcharge the amount agreed in the beginning and after the service change after a few days.I got a phone call from Brier Creek Dental to cure a cavity that was not bothered me, the office manager, a bilingual lady, mentioned that the price for that procedure was almost $12.00 because my insurance would pay the difference; I decided to set up an schedule for 11/09/13. I asked the price before the procedure and the amount was the same, almost $12.00. I paid with my credit card after the procedure and I have been charged the agreed amount. The office manager call me again days later, mentioned that I need to pay $40.50 more for the procedure. I was explained that I paid according to the agreement but she, the office manager, insist that I need to pay $40.50 more or I will go to collection. In addition she was very rude, yelling me and hand up the phone while I was talking with her.Also, it is not the first time that the office manager change prices after the estimate. I got and estimate for a deep cleaning of around $300.00 (my part) and the rest will be pay by the insurance company. Previous to my appointment I called and declined the service because it is too expensive, she said that after a reviewed and called the insurance, I had to pay only $90.00 and I accepted. My point is, the office manager change prices after the estimated. Desired SettlementI do not want to pay the difference because it was not part of the agreement before and after the procedure. the price changed few days later. The office manager have to provide more accurate estimates.Business Response Thanks for your input into this matter. Reimbursement from insurance companies for this very type of procedure has been a concern not only for you but also for most of the dental community. When a patient requires treatment, we estimate what the insurance company will pay based on their respective breakdowns that the insurance company itself provides us. After the insurance company receives the claim, they will sometimes pay for the procedure but for an inferior one (i.e. metal fillings). Many dental offices do not perform amalgam restorations (metal fillings), and we have no way of knowing that it is the only type of procedure they cover unless an approval is sent. This is a common practice to shift the cost to the patient. If we resubmit the claim saying that we did only a metal filling so nobody's cost estimate change, then we would be performing insurance fraud. I encourage the patient to file a complaint to your insurance company. We will be happy to provide the patient with the breakdown information that they provide us so they can have in hand what the insurance company claim to pay and what they actually did pay. We want to provide all our patients a 100% estimate for all procedures, but unfortunately, estimates are just that, estimates on what we think the insurance company will cover. It is an unfair practice, and we would be better served overall if there is more transparency with the insurance companies. This is also one of the reasons a growing number of dental practices are asking patients to file their own claims. We try to accommodate by filing the claims ourselves and estimate the patient's portion. We are sorry for any inconvenience this has caused the patient. We will be reaching out to them shortly to help assist in this situation.

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Description: Dentists

Address: 7841 Alexander Promenade Pl STE 100, Raleigh, North Carolina, United States, 27617-1914

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