[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Once again, I am rejecting this response because Volvo of the Triad did not address the issueA response such as "All transportation vehicles require mechanical attention during various aspects of the life cycle" is unhelpful and impertinent.My husband and I were not driving the vehicle when the catastrophic event occurredA person employed by Volvo of the Triad was behind the wheelWe don't know the chain of events before or after the engine failure; we only know what Volvo of the Triad chose to tell usMy contention is that the dealership should have accepted responsibility for repairsI'll make this simpleI would like a civil apology and an acknowledgement that the dealership handled the situation poorly, at bestMy past experiences with Volvo of the Triad, especially when Rob Satter Jrwas at the helm, were exceptionally good, which makes this current incident even more unpleasant Regards, [redacted]
To whom it may concern, Unfortunately the series of events depicted in the complaint are inaccurate We have been more than fair throughout negotiations and quite attentive to all her concerns Ms [redacted] has entered into a contract under no duress If Ms [redacted] would like to trade her vehicle for another, we would be more than happy to assist Please do not hesitate to contact me with any further questions or concerns Best Regards, [redacted] Dealer Principle Volvo of the Triad
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I contacted the dealer on this and other matters concerning this vehicle and I the dealer had an opportunity to rectify this matter the day after the contact was signed, he knowingly and willfully chose to continue to deceive and take advantage if a female buyerAnd to be quite honest knowing the events which occurred and seeing the dealer had chosen to deny them I honestly do not trust him to do a upstanding tradeAs he has yet to refund the for the automatic starter that had to be removed for malfunctioningTo be frank, deceit precedes his reputation in my sight and not having enough knowledge about the legalities of this matter I'm not certain what would be the best optionI have contacted the world Volvo headquarters as well on this matter as well and they also feel this matter requires great attentionAny suggestions you may have to alleviate any additional stress would be greatly appreciatedI would agree that the car needs to be replaced as it stalled again the past week Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because Volvo of the Triad did
not address the issueOur Volvo XChad a catastrophic engine failure while a
driver employed by the dealership was driving the car back to us after what we
were told was a minor repairNeither my husband nor I was driving the car, so
we can’t testify to the chain of events when the engine failedAfter the car
was towed back to the dealership, we were told that the serpentine belt
tensioner had broken, resulting in serpentine belt failure and causing
unrepairable damage to the engineSince the serpentine belt had supposedly
been replaced when we’d bought the car six months earlier, we assumed the
tensioner had also been checked or replaced, as that is part of the recommended
procedure and simply common senseUnfortunately, the engine now needed to be repaired
or replaced for thousands of dollars
Volvo of the Triad would not accept responsibility, even
though the vehicle had just been in their service department and even though
their driver was piloting the car at the time of the engine failureSince we
did not have the $6k to repair or replace the engine, my husband and I had no
choice but to agree to their predatory sales terms for the Acadia, which
included “fair trade value” for the XCminus the extensive cost of repairs
I maintain that the dealership should have accepted
responsibility and taken care of the repairsWe would still be loyal customers
had that been the caseI’m not seeking reparation as the time has passed for
that, but would like Volvo of the Triad to acknowledge that the responsibility
was theirs and apologize for their poor handling of the situation
Regards,
*** ***
We have addressed this issue with Ms*** which is stated in our previous reply As well, in person directly, Ms*** has been presented with additional copies of signed buyers agreements indicating her ownership of said Volvo In addition, it clearly states, trade value and all terms agreed Ms*** was forwarded by certified mail the remaining monies due from the remote start which was deemed operator error on Ms*** behalf
Respectfully,
*** ***
Operations Manager
Volvo of the Triad
*** *** *** ***
*** *** ** ***
###-###-####
###-###-#### Mobile / Text
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The statements that Mr. [redacted] have stated are untrue, and inaccurate. I have filed an official compliant with the attorney general as this dealer has refused to address this matter as a professional up standing business owner of our community. This organization has taken the events and twisted and turned them, if you would review the documents you will clearly see the errors an questionable practices of this organization. I'm not sure how to resolve this matter as this organization refuses to conduct itself as a trust worthy organization. as
In addition, I have not received a refund from this dealership.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I contacted the dealer on this and other matters concerning this vehicle and I the dealer had an opportunity to rectify this matter the day after the contact was signed, he knowingly and willfully chose to continue to deceive and take advantage if a female buyer. And to be quite honest knowing the events which occurred and seeing the dealer had chosen to deny them I honestly do not trust him to do a upstanding trade. As he has yet to refund the 500.00 for the automatic starter that had to be removed for malfunctioning. To be frank, deceit precedes his reputation in my sight and not having enough knowledge about the legalities of this matter I'm not certain what would be the best option. I have contacted the world Volvo headquarters as well on this matter as well and they also feel this matter requires great attention. Any suggestions you may have to alleviate any additional stress would be greatly appreciated. I would agree that the car needs to be replaced as it stalled again the past week.
Regards,
[redacted]
To whom it may concern,
Unfortunately the series of events depicted in the complaint are inaccurate. We have been more than fair throughout negotiations and quite attentive to all her concerns. Ms [redacted] has entered into a contract under no duress. If Ms [redacted] would like to...
trade her vehicle for another, we would be more than happy to assist. Please do not hesitate to contact me with any further questions or concerns.
This customer has called numerous times. We do not provide lifetime repairs on oil seals. The car was in on 03/10/2015 for a state inspection and a tire losing air, they declined repairing the tire. prior visit was 12/08/2014 for accident damage. Prior to that it was in...
08/07/2014 for maintenance and an oil pan gasket. Customer has driven over 30,000 miles since we did an oil pan gasket. We have attempted to explain that there are numerous seals and gaskets on an engine, and others could be leaking, and there is not a lifetime guarantee on a seal or gasket. Any vehicle that comes in, at all times, unless under manufacturers warranty, the customer is required to authorize initial diagnosis. Unlike most repair shops, we waive the diagnostic fee if the work needed is performed. The customer has an aftermarket warranty that may or may not cover the issues with their car. They stopped in about a month ago and did not want us to look at their car for a noise, just wanted someone to drive with them and not bring in to check. We were unable to do that as the two front tires were completely worn to the point of metal cords protruding from both front tires. Due to severe safety concerns, we would not drive that car. We feel we have been very willing to assist them, but they feel because, once upon a time we repaired an oil leak, all leaks and other problems with their car are covered for life. This is not the case. If they desire to bring their car in and authorize initial diagnosis, we will be happy to look at their car and call their extended warranty company to see if needed items are covered.
If there are any questions, please feel free to call me at either number
336-723-4111 work
[redacted]
Thank You
Ralph H[redacted], Fixed Operations Director
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]Once again, I am rejecting this response because Volvo of the Triad did not address the issue. A response such as "All transportation vehicles require mechanical attention during various aspects of the life cycle" is unhelpful and impertinent.My husband and I were not driving the vehicle when the catastrophic event occurred. A person employed by Volvo of the Triad was behind the wheel. We don't know the chain of events before or after the engine failure; we only know what Volvo of the Triad chose to tell us. My contention is that the dealership should have accepted responsibility for repairs. I'll make this simple. I would like a civil apology and an acknowledgement that the dealership handled the situation poorly, at best. My past experiences with Volvo of the Triad, especially when Rob Satter Jr. was at the helm, were exceptionally good, which makes this current incident even more unpleasant.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Once again, I am rejecting this response because Volvo of the Triad did not address the issueA response such as "All transportation vehicles require mechanical attention during various aspects of the life cycle" is unhelpful and impertinent.My husband and I were not driving the vehicle when the catastrophic event occurredA person employed by Volvo of the Triad was behind the wheelWe don't know the chain of events before or after the engine failure; we only know what Volvo of the Triad chose to tell usMy contention is that the dealership should have accepted responsibility for repairsI'll make this simpleI would like a civil apology and an acknowledgement that the dealership handled the situation poorly, at bestMy past experiences with Volvo of the Triad, especially when Rob Satter Jrwas at the helm, were exceptionally good, which makes this current incident even more unpleasant Regards, [redacted]
To whom it may concern, Unfortunately the series of events depicted in the complaint are inaccurate We have been more than fair throughout negotiations and quite attentive to all her concerns Ms [redacted] has entered into a contract under no duress If Ms [redacted] would like to trade her vehicle for another, we would be more than happy to assist Please do not hesitate to contact me with any further questions or concerns Best Regards, [redacted] Dealer Principle Volvo of the Triad
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I contacted the dealer on this and other matters concerning this vehicle and I the dealer had an opportunity to rectify this matter the day after the contact was signed, he knowingly and willfully chose to continue to deceive and take advantage if a female buyerAnd to be quite honest knowing the events which occurred and seeing the dealer had chosen to deny them I honestly do not trust him to do a upstanding tradeAs he has yet to refund the for the automatic starter that had to be removed for malfunctioningTo be frank, deceit precedes his reputation in my sight and not having enough knowledge about the legalities of this matter I'm not certain what would be the best optionI have contacted the world Volvo headquarters as well on this matter as well and they also feel this matter requires great attentionAny suggestions you may have to alleviate any additional stress would be greatly appreciatedI would agree that the car needs to be replaced as it stalled again the past week Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because Volvo of the Triad did
not address the issueOur Volvo XChad a catastrophic engine failure while a
driver employed by the dealership was driving the car back to us after what we
were told was a minor repairNeither my husband nor I was driving the car, so
we can’t testify to the chain of events when the engine failedAfter the car
was towed back to the dealership, we were told that the serpentine belt
tensioner had broken, resulting in serpentine belt failure and causing
unrepairable damage to the engineSince the serpentine belt had supposedly
been replaced when we’d bought the car six months earlier, we assumed the
tensioner had also been checked or replaced, as that is part of the recommended
procedure and simply common senseUnfortunately, the engine now needed to be repaired
or replaced for thousands of dollars
Volvo of the Triad would not accept responsibility, even
though the vehicle had just been in their service department and even though
their driver was piloting the car at the time of the engine failureSince we
did not have the $6k to repair or replace the engine, my husband and I had no
choice but to agree to their predatory sales terms for the Acadia, which
included “fair trade value” for the XCminus the extensive cost of repairs
I maintain that the dealership should have accepted
responsibility and taken care of the repairsWe would still be loyal customers
had that been the caseI’m not seeking reparation as the time has passed for
that, but would like Volvo of the Triad to acknowledge that the responsibility
was theirs and apologize for their poor handling of the situation
Regards,
*** ***
We have addressed this issue with Ms*** which is stated in our previous reply As well, in person directly, Ms*** has been presented with additional copies of signed buyers agreements indicating her ownership of said Volvo In addition, it clearly states, trade value and all terms agreed Ms*** was forwarded by certified mail the remaining monies due from the remote start which was deemed operator error on Ms*** behalf
Respectfully,
*** ***
Operations Manager
Volvo of the Triad
*** *** *** ***
*** *** ** ***
###-###-####
###-###-#### Mobile / Text
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The statements that Mr. [redacted] have stated are untrue, and inaccurate. I have filed an official compliant with the attorney general as this dealer has refused to address this matter as a professional up standing business owner of our community. This organization has taken the events and twisted and turned them, if you would review the documents you will clearly see the errors an questionable practices of this organization. I'm not sure how to resolve this matter as this organization refuses to conduct itself as a trust worthy organization. as
In addition, I have not received a refund from this dealership.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I contacted the dealer on this and other matters concerning this vehicle and I the dealer had an opportunity to rectify this matter the day after the contact was signed, he knowingly and willfully chose to continue to deceive and take advantage if a female buyer. And to be quite honest knowing the events which occurred and seeing the dealer had chosen to deny them I honestly do not trust him to do a upstanding trade. As he has yet to refund the 500.00 for the automatic starter that had to be removed for malfunctioning. To be frank, deceit precedes his reputation in my sight and not having enough knowledge about the legalities of this matter I'm not certain what would be the best option. I have contacted the world Volvo headquarters as well on this matter as well and they also feel this matter requires great attention. Any suggestions you may have to alleviate any additional stress would be greatly appreciated. I would agree that the car needs to be replaced as it stalled again the past week.
Regards,
[redacted]
To whom it may concern,
Unfortunately the series of events depicted in the complaint are inaccurate. We have been more than fair throughout negotiations and quite attentive to all her concerns. Ms [redacted] has entered into a contract under no duress. If Ms [redacted] would like to...
trade her vehicle for another, we would be more than happy to assist. Please do not hesitate to contact me with any further questions or concerns.
Best Regards,
[redacted]
Dealer Principle
Volvo of the Triad
This customer has called numerous times. We do not provide lifetime repairs on oil seals. The car was in on 03/10/2015 for a state inspection and a tire losing air, they declined repairing the tire. prior visit was 12/08/2014 for accident damage. Prior to that it was in...
08/07/2014 for maintenance and an oil pan gasket. Customer has driven over 30,000 miles since we did an oil pan gasket. We have attempted to explain that there are numerous seals and gaskets on an engine, and others could be leaking, and there is not a lifetime guarantee on a seal or gasket. Any vehicle that comes in, at all times, unless under manufacturers warranty, the customer is required to authorize initial diagnosis. Unlike most repair shops, we waive the diagnostic fee if the work needed is performed. The customer has an aftermarket warranty that may or may not cover the issues with their car. They stopped in about a month ago and did not want us to look at their car for a noise, just wanted someone to drive with them and not bring in to check. We were unable to do that as the two front tires were completely worn to the point of metal cords protruding from both front tires. Due to severe safety concerns, we would not drive that car. We feel we have been very willing to assist them, but they feel because, once upon a time we repaired an oil leak, all leaks and other problems with their car are covered for life. This is not the case. If they desire to bring their car in and authorize initial diagnosis, we will be happy to look at their car and call their extended warranty company to see if needed items are covered.
If there are any questions, please feel free to call me at either number
336-723-4111 work
[redacted]
Thank You
Ralph H[redacted], Fixed Operations Director
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]Once again, I am rejecting this response because Volvo of the Triad did not address the issue. A response such as "All transportation vehicles require mechanical attention during various aspects of the life cycle" is unhelpful and impertinent.My husband and I were not driving the vehicle when the catastrophic event occurred. A person employed by Volvo of the Triad was behind the wheel. We don't know the chain of events before or after the engine failure; we only know what Volvo of the Triad chose to tell us. My contention is that the dealership should have accepted responsibility for repairs. I'll make this simple. I would like a civil apology and an acknowledgement that the dealership handled the situation poorly, at best. My past experiences with Volvo of the Triad, especially when Rob Satter Jr. was at the helm, were exceptionally good, which makes this current incident even more unpleasant.
Regards,
[redacted]