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Brigham Funeral Chapel

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Brigham Funeral Chapel Reviews (1)

My mother passed away on October 5th 2013 and I have been waiting for her death certificate for over a month now.I have been waiting over a month for my mother's death certificate. They have given it to me twice now with wrong inforamtion and it had to be reprinted. They keep telling me that it is finally finished and that they are going to deliver it and they have not yet. I keep calling the office in lakeview MI and getting a huge run around story. I have asked several times to talk to the manager/ owner and I have only been told that I cannot talk to him or he is never in the office. I am unable to do anything with my mother's belongings until I have the death certificate. I am the trustee to her estate and there are things that need to be addressed. I just want this whole scenario to be over but I cannot proceed until I have her death certificate. I have never heard of it ever taking this long nor having this many mistakes. I have heard from other people in the community that they were not happy with their services either, however I would have not thought that this would happen. I have been promised delivery date after delivery date and I am still empty handed. I have never filed a complaint before but I feel it is necessary at this time, I do not want anyone else to have to go through this like I have. Desired SettlementI am only asking for my mother's comlete and correct death certificate. I would also like the owner to know what type of business his employees are runnign for him. Business Response The State of Michigan has recently undergone the Electronic Processing of Death Certificates, which includes a complete change in practices and procedures. My response, as the Owner/Director, is directly related to this new process.A Medical Certificate of Death was requested from the physician on October 7, 2013. It was completed on October 8, 2013, received and entered into the Electronic Certificate website on October 9. It was reviewed and thumb printed by the Director and then electronically transferred to the County Clerk's office. The Death Certificates were processed and mailed to the Business Office on October 11. It is unknown to me (the Owner) what date the certified death certificates were received by the family. On October 25, 2013, the Director was notified of two errors in the death record. The State of Michigan Trainer was contacted for assistance. (My staff has not been required to make a correction since undergoing the electronic process). The trainer referred the Director to the State Supervisor for Vital Records and Health Statistics, whose response was received on October 28, 2013. The corrections procedure required the Director to make an electronic request to the County Clerk. That request was processed on October 28, 2013. As of Tuesday, November 5, the correction process had not yet taken place at the County level. The Director contacted the County Clerk's Office only to find that they did not know how to process the correction request electronically, therefore, the Correction request was then manually faxed. The corrections were made on November 7 and our staff picked up the Death Certificates and delivered them to the family at her place of employment.On November 8, at 3:45 p.m., a call was received from the County Clerk's office informing us that the Death Records were still incorrect. Inadvertently, the corrected copies were not the ones scanned and printed. The corrected ones were scanned and placed in the afternoon mail and were received on Wednesday, November 13. On Monday, November 11, we were notified once again by the County Clerk's office that the Death Records mailed on November 8 were still incorrect. The State Department of Vital Records of Michigan had found that the county of death had not been changed when the Clerk's Office made the address correction. Again another change and the corrected death certificates were placed back into the mail (Tuesday, November 12). The final death records were received in the Business Office on November 18 and taken to the family by the Director on November 19, at her place of employment.The Office Manager responded to the complainant when she called. She attempted explanation and apologized and passed on the repeated apologies that were received from the County Clerk's office.As the Owner/Director, I recognize that the initial error was on our part. I do understand and sympathize with the customer's complaint. However, the majority of the time, both the customer and funeral home staff, were waiting for the County Clerk's office to make the necessary correction and to get the correct death certificate printed and to our client.Under the new State program, we can only request the change. We are unable to make the changes once the death certificate has been filed at the county and state level. The State is still making adjustments and changes within the new electronic system.This is not the norm, with the new electronic death system - we do pride ourselves with efficiency. The majority of the families we serve receive their death records correctly and in a very timely manner. This was an exception to the rule and as you see - the majority of the delay took place outside of our office (within the County Clerk's office).As far as for not being available to discuss this issue with you, I was out of town during this time. I do feel that my staff handled this situation to the best of their ability. We (both I and my staff) would prefer that the families we serve would never experience a situation like this and feel extremely unfortunate that you and your family had to experience this.

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Description: Funeral Related Services, Funeral Homes

Address: 9977 Howard City Edmore Rd, Lakeview, Michigan, United States, 48850-9105

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