Brigham-Gill Chrysler Jeep Dodge & Ram

Please accept my apology for the inefficiency and confusion on our endYou are 100% correct that the items that you purchased are eligible for a pro rata refund upon cancellationThere was confusion on our end between people and the refunds were not properly processedWe are 100% at fault for thatAll of our staff should be familiar with the cancellation and refund process, and it our responsibility to make that happen as quickly as possible, which we did not doIf I understand your statement correctly, we owe you refunds on three itemsIt is my understanding that we had already mailed a check on Monday for one of the items, you were in yesterday (Tuesday) and received a check for the second item, and the check for the third item was mailed to the financial institution which is the correct procedureSo in summary, all three items in question have been cancelled, the insurance company has remitted proceeds for those cancelled contracts to us, and we have in turn reimbursed you and the financial institution for the three items.If I have missed anything please let me know and I will straighten it outI apologize that this didn't get taken care of with one visit or phone call as it should have been [redacted] ***

I apologize for the non responseWhen I got this notice I looked into it and learned that the check had already been issued to refund the $deductible, I thought the matter was closedThe customer had spoken to the Service Manager and the result of the discussion was the refund of the $in questionI will deem this situation resolvedIf there is any further action due on my part, please let me knowThank you very much for your following up with me on this[redacted] ***?

I'm glad you verified all the information regarding the refunds but I still didn't receive all of them.I was very unhappy how your staff (accounts payable and some at service) just ignored my calls except by *** *** (different department)*** was somehow helpful but didn't resolve the problem and didn't allow me to explain everythingYour staff laughed on my face, didn't pay attention to what I had to say and were not very professionalI thought you were the best *** dealership aroundThe day I was there (Tuesday) I was given a check for $ (Tire & Wheels refund for *** ***)I was told by *** a check for $(refund for GAP ins for *** ***) had been sent to me by mail the day before but I still didn't receive it*** also told me the refund for the GAP for *** *** had been sent by mail to the loan company (*** ***) a couple of weeks beforeI asked him to provide me a copy of the check but after I had left the dealership I noticed the check had the date of 9/02/(the same day I went to your business place/Tuesday)It didn't have the date of two weeks beforeWhen I requested the cancellations I also submitted copies of all documents to prove I had the right to the refunds as my loans were paid off (Please verify attachment)Your staff had told me in the past you could only send the Gap refund to the loan company because that was the rule but the GAP refund for the *** *** was sent to me by mail (although I didn't get it yet) as told me on TuesdayI do not consider your answer satisfactory because I still didn't get all refunds and believe your business didn't use of good faith while trying to solve a problem that is a consumer rightI did have appreciated to your business until than, even after I had a lot of issues with the *** *** (new at the time I bought it)The first issue was that I had a wrong vehicle delivered to me, not the one I had boughtSecond issue was that I had to take it times to have a key fob problem fixed because it was not recognized by the computer of the carI had recalls on the same vehicle as wellOn my 4th time to have the key fob problem fixed I started getting afraid to drive the vehicle and I decided to trade it in at a different dealership closer to my home, who had a better price and great staffI understand the vehicle problems were not your fault but the *** manufactoryUnfortunately your staff at that time gave me such a hard time that I preferred to look for another place to do business twithI traded in two cars and got two brand new onesI'm just letting you know about it so you can improve your customer serviceYou can be the best dealership around by adding more customer service training to your staffYou also have some great people working for you, specially *** *** and *** (from Service) who should be recognized for their work.
Regards,
*** ***

I apologize for the non response. When I got this notice I looked into it and learned that the check had already been issued to refund the $100 deductible, I thought the matter was closed. The customer had spoken to the Service Manager and the result of the discussion was the refund of the $100 in...

question. I will deem this situation resolved. If there is any further action due on my part, please let me know. Thank you very much for your following up with me on this.[redacted]?

Please accept my apology for the inefficiency and confusion on our end. You are 100% correct that the items that you purchased are eligible for a pro rata refund upon cancellation. There was confusion on our end between people and the refunds were not properly processed. We are...

100% at fault for that. All of our staff should be familiar with the cancellation and refund process, and it our responsibility to make that happen as quickly as possible, which we did not do. If I understand your statement correctly, we owe you refunds on three items. It is my understanding that we had already mailed a check on Monday for one of the items, you were in yesterday (Tuesday) and received a check for the second item, and the check for the third item was mailed to the financial institution which is the correct procedure. So in summary, all three items in question have been cancelled, the insurance company has remitted proceeds for those cancelled contracts to us, and we have in turn reimbursed you and the financial institution for the three items.If I have missed anything please let me know and I will straighten it out. I apologize that this didn't get taken care of with one visit or phone call as it should have been.  [redacted]