Brigham Young University Independent Study

Dear Mr [redacted] , Thank you for bringing to our attention the problems you experienced in your Geography courseI sincerely apologize for the inconvenience and frustration this caused youWe strive to provide excellent support to our students, and we are sorry you did not receive the help you neededThe course was closed in April due to problems with the third-party softwareWe are now working with the six remaining students on alternatives to complete assignments or to receive tuition refundsYou have been withdrawn from the course and you will receive a full refund in 5-business daysIf you have further questions or concerns, I am happy to helpPlease feel free to contact me at 801-422-or [redacted] @byu.eduSincerely, Teri M [redacted]

Dear Mr. [redacted], Thank you for bringing to our attention the problems you experienced in your Geography course. I sincerely apologize for the inconvenience and frustration this caused you. We strive to provide excellent support to our students, and we are sorry you did not receive the help you...

needed. The course was closed in April due to problems with the third-party software. We are now working with the six remaining students on alternatives to complete assignments or to receive tuition refunds. You have been withdrawn from the course and you will receive a full refund in 5-7 business days. If you have further questions or concerns, I am happy to help. Please feel free to contact me at 801-422-1724 or [redacted]@byu.edu. Sincerely, Teri M[redacted]