Bright Bay Mazda

12.8000001907349px;">Please accept this communication to [redacted] ’s complaint.The Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] .When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconvenience.Please accept this communication to [redacted] ’s complaint.The Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] .When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconvenience.accept this communication to [redacted] ’s complaint.The Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] .When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconvenience.TPlease accept this communication to [redacted] ’s complaintThe Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reportsUpon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his houseThe following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge TechnicianThe issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requestsThe following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History Reports In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconveniencePlease accept this communication to [redacted] ’s complaintThe Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reportsUpon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his houseThe following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge TechnicianThe issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requestsThe following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History Reports In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconveniencePlease accept this communication to [redacted] ’s complaintThe Dodge Ram Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, was New York State Safety inspected and Emissions tested prior to delivery Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reportsUpon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location When they arrived, the Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his houseThe following day, Saturday January 31, we drove the Ram to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge TechnicianThe issues presented by [redacted] ’s mechanic were found to be and they replace a faulty sensor that had triggered the “check engine” light Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted] When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot He also stated that the driver’s side power door lock switch seemed inoperable We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requestsThe following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom As stated earlier, he was provided Vehicle History Reports In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to month’s truck payment for his inconvenience

Good afternoon The customer and I spoke via email and she was assured her refund would be processed asap Bright Bay originally sent a check on # [redacted] which the customer stated she never received My accounting office verified the check was never cashed, so a new check was issued I spoke with Justin over the phone this past Monday and told her to stop in to pick up another check in person Monday evening we met for the first time and I apologized for the delay and the confusion on getting her this refund Bright Bay Mazda has been doing business for over years and we are not the type of Company to retain a customers deposit if they should choose to cancel I believe we left off on good terms and told her to call me in the future if she needs help with anything Thank you - Kevin L [redacted] - General Manager - Bright Bay Mazda

WE HAVE BEEN IN TOUCH WITH [redacted] ON TWO SEPARATE OCCASIONS BY TELEPHONEWE REGRET THE CUSTOMER FEELS THE WAY HE DOES ABOUT THE VEHICLE BUT INFORMED HIM THAT HIS INVESTIGATION FINDINGS REGARDING THE TYPE OF TRANSFER CASE IN THE TRUCK SHOULD HAVE TAKEN PLACE BEFORE HE PURCHASED THE VEHICLE AND DROVE IT FOR A WEEK [redacted] WAS OFFERED A SERVICE CONTRACT AND AN ADDITIONAL COST, HE WAS NOT FORCED TO PURCHASE THE CONTRACT, IF HE WOULD LIKE TO CANCEL THE CONTRACT AND GET A FULL REFUND THAT OPTION IS ENTIRELY UP TO HIM, [redacted] WILL HAVE TO COME IN AND SEE THE [redacted] AND FILL OUT SOME DOCUMENTATION [redacted] WILL CANCEL THE PLAN AND THE PROCEEDS OF THAT CANCELLATION WILL BE CREDITED TO HIS OUTSTANDING LOAN ON THE VEHICLEA THIRD PHONE CALL TO [redacted] WAS MADE IN AN EFFORT TO SEE WHAT REMEDY WOULD MAKE HIM MOST HAPPY AND HE SAID HE WOULD CALL US BACK ON MONDAY OCT ** BUT WE NEVER HEARD FROM HIM

SALESPERSON SPOKE WITH CLIENT YESTERDAY OCT ** THE CUSTOMER INDICATED HE WOULD COME IN TO DISCUSS IT FURTHERWE DID INFORM THE CUSTOMER THAT WE WOULD PREFER TO REFUND THE TRANSACTION ONCE HE RECEIVES THE TITLE FOR THE LOW MILEAGE 4XVEHICLE WE SOLD TO HIM FOR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My Investigation consists of their AD(SEE ATTCH.)As you can see in the attachment it is a Suzuki Grand Vitara XSport 4xcar not a Suzuki Grand Vitara Premium AWD, even though these different models have the same VIN. I talked to the *** *** on the *** and he said he'll look into itI did complained right away, but they took their time in giving me any kind of responseI did call back many times and basically we were playing phone tag, if they got back to me at all
As for the Service Contract, I talked to the *** *** *** *** *** on the *** and on several other occasions afterwardsHe said he would cancel it and I'm still waiting for them to take care of it.
THEIR AD stated it was a Suzuki Grand Vitara XSport 4xThe VIN number on the AD is THE VIN on the car I purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January **, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January **, we drove the Ram 2500 to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use. We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.

WE HAVE BEEN IN TOUCH WITH [redacted] ON TWO SEPARATE OCCASIONS BY TELEPHONE. WE REGRET THE CUSTOMER FEELS THE WAY HE DOES ABOUT THE VEHICLE BUT INFORMED HIM THAT HIS INVESTIGATION FINDINGS REGARDING THE TYPE OF TRANSFER CASE IN THE TRUCK SHOULD HAVE TAKEN PLACE BEFORE HE PURCHASED THE VEHICLE AND...

DROVE IT FOR A WEEK.   [redacted]  WAS OFFERED A SERVICE CONTRACT AND AN ADDITIONAL COST, HE WAS NOT FORCED TO PURCHASE  THE CONTRACT, IF HE WOULD LIKE TO CANCEL THE CONTRACT AND GET A FULL REFUND THAT OPTION IS ENTIRELY UP TO HIM, [redacted] WILL HAVE TO COME IN AND SEE THE [redacted] AND FILL OUT SOME DOCUMENTATION. [redacted] WILL CANCEL THE PLAN AND THE PROCEEDS OF THAT CANCELLATION WILL BE CREDITED TO HIS OUTSTANDING LOAN ON THE VEHICLE. A THIRD  PHONE CALL TO [redacted] WAS MADE IN AN EFFORT TO SEE WHAT REMEDY WOULD MAKE HIM MOST HAPPY AND HE SAID HE WOULD CALL US BACK ON MONDAY OCT ** BUT WE NEVER HEARD FROM HIM.

12.8000001907349px;">Please accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.Please accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.TPlease accept this communication to [redacted]’s complaint.
The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.
Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.
The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.
The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].
When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.
The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History Reports
In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  
We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.
Please accept this communication to [redacted]’s complaint.
The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.
Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.
The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.
The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].
When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.
The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History Reports
In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  
We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.
Please accept this communication to [redacted]’s complaint.
The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery.   Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.
Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic.  Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns.  We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location.  When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.
The following day, Saturday January 31, we drove the Ram 2500 to [redacted] [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.
The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light.  Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].
When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot.  He also stated that the driver’s side power door lock switch seemed inoperable.  We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed.  We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.
The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice.  After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom.  As stated earlier, he was provided Vehicle History Reports
In closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use.  
We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did go in to discuss it with them, but I was left unattended. I spoke to the [redacted] who promptly said he knows nothing about it. As for the rest I have not been informed of the dealers preference or anything else concerning the title or a refund. I still would prefer a compatible 4x4 vehicle. Basically, nothing has been settled.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon.  The customer and I spoke via email and she was assured her refund would be processed asap.  Bright Bay originally sent a check on 10/**/15 # [redacted] which the customer stated she never received.  My accounting office verified the check was never cashed, so a new...

check was issued.  I spoke with Justin over the phone this past Monday and told her to stop in to pick up another check in person.  Monday evening we met for the first time and I apologized for the delay and the confusion on getting her this refund.  Bright Bay Mazda has been doing business for over 57 years and we are not the type of Company to retain a customers deposit if they should choose to cancel.  I believe we left off on good terms and told her to call me in the future if she needs help with anything.  
Thank you - Kevin L[redacted] - General Manager - Bright Bay Mazda

Review: On January **, 2015, I purchased a used 2012 Dodge Ram 2500. On that date, when driving the vehicle home, the check engine light came on. I brought it to my mechanic whom noticed there was an abundance of mud on the undercarriage of the truck as well as in the air box. I was advised to bring the vehicle back to the dealer and did so. When I brought the vehicle back I was informed by the dealer that they would clean the truck, as it should have been cleaned better and that they'd take care of the engine issues. I received my vehicle back from the dealer on February *, 2015, at night. I then noticed that the driver's side lock & unlock button did not work and the cabin smelled like diesel fuel when the heat was turned on, therefore, I called the dealer and was informed that they would call me back the following day to discuss when I could bring the vehicle back to get serviced. On February *, 2015, I became suspicious of the mud issue on the undercarriage of the truck, as my mechanic said the truck could have been subject to a flood. I then lifted the carpeting of the truck and there was an abundance of dried mud everywhere. I noticed mud all underneath the dash, in the air-conditioning and heat vents, throughout the engine etc. Even more alarming was the amount of rust on all of metal under the seats of the vehicle, under the dash and in the engine compartment. I also noticed the frame of the vehicle was dented behind the rear bumper. I immediately brought the vehicle back to the dealer to discuss what I had found and I was told to leave the premises. I purchased an extended three year warranty from this dealer and they would not even come outside so that I could show them the issues with the vehicle that they concealed from me. This is an obvious breach of their warranty and a breach of the contract as they sold me a vehicle that clearly was subject to extreme flooding.Desired Settlement: I would like the full purchase price of the vehicle as well as the full cost for the vehicle I traded in for the sale.

Business

Response:

Please accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery. Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic. Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns. We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location. When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light. Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot. He also stated that the driver’s side power door lock switch seemed inoperable. We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed. We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice. After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom. As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use. We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.Please accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery. Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic. Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns. We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location. When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light. Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot. He also stated that the driver’s side power door lock switch seemed inoperable. We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed. We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice. After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom. As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use. We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery. Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic. Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns. We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location. When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light. Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot. He also stated that the driver’s side power door lock switch seemed inoperable. We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed. We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice. After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom. As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use. We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.TPlease accept this communication to [redacted]’s complaint.The 2012 Dodge Ram 2500 Heavy Duty Diesel Pickup Truck purchased by [redacted] on January 30, 2015 was New York State Safety inspected and Emissions tested prior to delivery. Also, he was provided with copies of both a [redacted] and Autocheck vehicle History reports.Upon leaving the Dealership, he stated that a “Check Engine” light appeared and he took it to his mechanic. Upon bringing the vehicle back as he stated, we immediately followed up on the observations that were made by his mechanic and decided to contact the Atlantic Dodge dealership in [redacted] to have a full diagnostic evaluation done regarding his concerns. We then contacted Hertz rent-a-car and arranged for substitution transportation for [redacted] and had the Sales Representative drive him to the Hertz location. When they arrived, the 2015 Hyundai Accent was not acceptable to [redacted] and he decided to forego the complimentary vehicle and have our representative drive him to his house.The following day, Saturday January 31, we drove the Ram 2500 to [redacted] in [redacted] to have the concerns addressed by a Factory authorized Dodge Technician.The issues presented by [redacted]’s mechanic were found to be normal and they replace a faulty sensor that had triggered the “check engine” light. Following the return of the Truck to our Dealership, we had our Detail Department pressure wash the entire undercarriage of the truck as per the request of [redacted].When he returned to pick up the truck, he had stated that the cabin had the scent of diesel fuel in it when it was sitting in the lot. He also stated that the driver’s side power door lock switch seemed inoperable. We had asked him to allow us to bring the truck back and arrange to repair the switch at the same time we were getting his spare key programmed. We told him we would be back to him with a time to drop his truck off and we would provide him with a truck to use while we completed the requests.The following day, [redacted] walked into the showroom that had several sets of clients discussing purchases with our staff and began shouting that we sold him a “Flood Vehicle” at the top of his voice. After asking him to cease this behavior he continued to shout that we ‘sell flood vehicles’ and following several expletives he kicked open the front door and stormed off threatening legal action, again in front of several clients in our showroom. As stated earlier, he was provided Vehicle History ReportsIn closing, we made it clear to [redacted] that the Heavy Duty Trucks are normally used in Commercial lines of work and can experience wet and muddy conditions in their everyday use. We have since reached out to him to remedy these few minor items and have also offered him a credit of an amount equal to 1 month’s truck payment for his inconvenience.

Review: Have not received our $500 refund check from Bright Bay we made as a deposit for a new Mazda cx-9 they were never able to deliver to us at our 2012 Mazda5lease end in Sept of this year. We made the deposit back in July of this year to salesperson named Jonathan. We have tried several times to contact the dealership management, Isaac and the sales associate Jonathan as well as Kevin L[redacted], another manager via email and phone calls. Upon reaching Kevin, he assured us the check was in the mail as of 10/**/15. As of today 11/*/15, we have still not received the refund check and have requested to pick it up directly at dealership. We are currently still waiting for a response.Desired Settlement: Pickup refund at dealership asap!

Business

Response:

Good afternoon. The customer and I spoke via email and she was assured her refund would be processed asap. Bright Bay originally sent a check on 10/**/15 # [redacted] which the customer stated she never received. My accounting office verified the check was never cashed, so a new check was issued. I spoke with Justin over the phone this past Monday and told her to stop in to pick up another check in person. Monday evening we met for the first time and I apologized for the delay and the confusion on getting her this refund. Bright Bay Mazda has been doing business for over 57 years and we are not the type of Company to retain a customers deposit if they should choose to cancel. I believe we left off on good terms and told her to call me in the future if she needs help with anything. Thank you - Kevin L[redacted] - General Manager - Bright Bay Mazda

Review: I was supposed to get the car for $8994.00 and they charged me the full price of $10,259.05. they also charged me $2,400.00 for a "Service Contract".Desired Settlement: I want a full refund of the difference in price. A full refund on the "Service Contract".

Business

Response:

WE HAVE BEEN IN TOUCH WITH [redacted] ON TWO SEPARATE OCCASIONS BY TELEPHONE. WE REGRET THE CUSTOMER FEELS THE WAY HE DOES ABOUT THE VEHICLE BUT INFORMED HIM THAT HIS INVESTIGATION FINDINGS REGARDING THE TYPE OF TRANSFER CASE IN THE TRUCK SHOULD HAVE TAKEN PLACE BEFORE HE PURCHASED THE VEHICLE AND DROVE IT FOR A WEEK. [redacted] WAS OFFERED A SERVICE CONTRACT AND AN ADDITIONAL COST, HE WAS NOT FORCED TO PURCHASE THE CONTRACT, IF HE WOULD LIKE TO CANCEL THE CONTRACT AND GET A FULL REFUND THAT OPTION IS ENTIRELY UP TO HIM, [redacted] WILL HAVE TO COME IN AND SEE THE [redacted] AND FILL OUT SOME DOCUMENTATION. [redacted] WILL CANCEL THE PLAN AND THE PROCEEDS OF THAT CANCELLATION WILL BE CREDITED TO HIS OUTSTANDING LOAN ON THE VEHICLE. A THIRD PHONE CALL TO [redacted] WAS MADE IN AN EFFORT TO SEE WHAT REMEDY WOULD MAKE HIM MOST HAPPY AND HE SAID HE WOULD CALL US BACK ON MONDAY OCT ** BUT WE NEVER HEARD FROM HIM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My Investigation consists of their AD(SEE ATTCH.). As you can see in the attachment it is a Suzuki Grand Vitara XSport 4x4 car not a Suzuki Grand Vitara Premium AWD, even though these different models have the same VIN. I talked to the [redacted] on the [redacted] and he said he'll look into it. I did complained right away, but they took their time in giving me any kind of response. I did call back many times and basically we were playing phone tag, if they got back to me at all.

As for the Service Contract, I talked to the [redacted] on the [redacted] and on several other occasions afterwards. He said he would cancel it and I'm still waiting for them to take care of it.

THEIR AD stated it was a Suzuki Grand Vitara XSport 4x4. The VIN number on the AD is THE VIN on the car I purchased.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

SALESPERSON SPOKE WITH CLIENT YESTERDAY OCT **. THE CUSTOMER INDICATED HE WOULD COME IN TO DISCUSS IT FURTHER. WE DID INFORM THE CUSTOMER THAT WE WOULD PREFER TO REFUND THE TRANSACTION ONCE HE RECEIVES THE TITLE FOR THE LOW MILEAGE 4X4 VEHICLE WE SOLD TO HIM FOR 8994.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did go in to discuss it with them, but I was left unattended. I spoke to the [redacted] who promptly said he knows nothing about it. As for the rest I have not been informed of the dealers preference or anything else concerning the title or a refund. I still would prefer a compatible 4x4 vehicle. Basically, nothing has been settled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,