Bright Beginnings

In response to Complaint# ***, with regards to a request for a refund in the amount of $400, a telephone call was made to complainant on Wednesday, August 31, to address this concernIt was explained to the complainant that there was a recent change in ownership and that the new
owners were just informed of the complaint submitted back in May via a letter from the Revdex.com (Revdex.com) sent to the school address that was received on Tuesday, August 30, This telephone call was the first attempt by the new owners to contact the complainant to discuss this matter. During our conversation, the complainant expressed that he had been attempting to obtain a refund from the school since approximately May with several communications to the previous owner to no avail; therefore, he elected to pursue it through other avenues.In resolution to this matter, the complainant was informed that he would receive a full refund in the amount of $that would be placed in the mail to his home address on Friday, September 2, The complainant was agreeable to this and stated that once the refund is received, he will respond to this complaint in a positive mannerThe complainant was also invited to visit and/or return back to our establishment if he desired and that the new owners would be happy to meet with him

Review: I informed the school that my son's name had been called off a wait list at another school and we were THINKING of sending him. I wanted to know if we could get out money back. I wrote them a check that paid for Sept-Jan. I asked Susan H[redacted], the director, what the policy was for refunds and she told me that I would have to speak with Mary Arnold, the owner/executive director. NEVER heard from her. On Oct 8, 2015 I dropped my son off and when I returned I was told by his teacher that Mary and Susan were looking for me. When I walked into the lobby with all THREE of my children, Mary was standing in her office and came to the door holding an envelope. As I approached her she proceeded to fling the envelope at me. Her exact words were "I do not want anyone here that does not want to be here". I was in shock. I never once said that I was not happy at the school. I asked why she was saying that to me, her response was she could not believe that I was taking my son out of program in Oct to jockey him to another program. I told her that she did not have the right to criticize my parenting. I was making a decision to do what I felt was best for MY child. the amount of the check was only for Nov-Jan which meant she was keeping all of Oct. I asked her why Oct was not prorated? I was told that she would not do that for me. One of her reasons was because she had never met another parent who would pull their child from a school in Oct and because of that I was not worthy of getting all my money back. She also said that it would be too difficult for her to go back and count the days and she would not do that for someone like me. I asked Mary to please show me the policy regarding refunds. Her response was I could take her court, but I would never win. She said that she has the right to keep whatever she wants and it is not her policy to give any refunds. As if that was not enough, I was berated even further when she told me that she went around and asked the other mom's in my son's class about what I was doing and they all felt the same way which is that I am a horrible mom. A true mother, never mind someone that considers herself a child care professional, would ever speak to another mother the way she did to me.Desired Settlement: I would like the money back that I paid for the month of October. According to my attorney she is not entitled to keep all of October. She owes me $347.25

Business

Response:

In response to Ms. [redacted]'s comments. She was treated in accordance to our operating policies and similar to industry standards. We offered her the opportunity for her child to remain in his class for the remainder of October, Regarding to Ms. [redacted]'s accusations that she was personally mistreated , her statements are factually incorrect and inconsistent with our value system. Bright Beginnings is and will always be a leader in our childcare industry as confirmed by our outstanding reputation with the community.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I guess I should not be surprised that you did not address me correctly. I am married and therefore I am Mrs. [redacted]. One would think that someone that has "known" me for almost 3 years and cashed numerous checks with my name on them would know my name? You also did not spell my maiden name correctly not once but twice. I will not allow you to imply that I am lying. That is the exact account of what happened. Anyone interested in this establishment should know the truth. I have asked the other mom's in my son's class if you spoke with them regarding my decision to leave and all of them so far have told me "no". So, who is the liar? You are also implying that it is your policy to kick patrons out of the program if they dare mention interest in another program. Well done. Value System? What value system? I was a customer there for almost three years and never felt valued. You showed how valued you considered me and my family when you spoke to me in that hateful manner. I am warning others out there so that they will not have to go through what I did. Your response is not even grammatically correct. One would think that someone as professional as yourself and the "head" of a pre-school would be able to speak proper English or at least type properly. Do you think for one second that I would allow my son to be in your presence after the way you treated me? I would never recommend your establishment never mind even think of trusting you again. I call it an establishment because it is far from a school. The unprofessional remarks made by you alone declassify it as a school. To those of you reading this, ask yourself, would a mother of three children go out of her way to write a bad review for no reason? Mary, has now taken in upon her self to publically bash me on the internet over something that SHE did! Oh and lets not forget, when Mary spoke to my husband the day that all of this occurred she actually apologized saying that it was out of character for her speak that way. If that is not an admission of guilt, I don't know what is? I was lead to believe that I was dealing with a professional, but she just keeps proving that she is not. Getting others to make comments and call me names is not professional. Accept the fact that you made a mistake and move on. Apologize to me (not my husband) for your cruel and hateful words and give us our money back. Then maybe you can redeem some merit. I spoke with an attorney and legally you do not have any rights to keep all of October. I paid for a service that you are not providing. I do not feel safe leaving my son in your care. I saw how nasty you could be and I am fearful you could turn on my child the way you did to me. I vehemently reject your response and demand proof regarding your return policies.

Sincerely,