Bright Cleaners

Customer stated that we lost items and did not give nanny a receipt when items were dropped offFirst, we do agree that mistake could occur, however we do not agree that we don't give a receipt to the customerMany customer of ours do not take receipt because either we know them well meaning they come frequently or they do not want the receiptBesides that reason, we do give customer a receipt.Customer also stated that, "Normally they pick up and drop off without any receipt, but this time we dropped off."It is correct that customer has an account with us, however there's record of customer doing dry cleaning with usCustomer opened the account on and visited us total of times until nowEach time customer did alterations only, meaning customer visited us and showed us where to fixTherefore, we never picked it up from this customer.Since customer told us that items were dropped off, which we believed and we asked customer several times if customer knows when was it dropped offAnd, we were told that items were dropped off on at pmAccording to the customer, items include sweaters and slacksSo we looked over the tickets that we made on that day and did not find any ticket that includes sweaters and slacks at that timeFrom our experience items do not disappear, our store is only about sq ftWe do not have play ground to misplace itemsIf mistake did occur we must have exact ticket maybe under other person's name that includes sweaters and slacksHowever, there's no ticket that includes that itemsSo we asked several times to the customer if the time was correct (when problems occur, we do ask customer a lot of questions to get most accurate information as possible), we were told that time was correctSo we asked customer if it was other items, meani ng not sweaters and slacks (we seen this happen, and according to the customer this items were dropped off by customer's nanny not customer self)Customer also stated that "Now saying that the person who collected to items is on vacation for at least weeks and won't allow me to speak with the ***"We strongly believe that before making final statement it's always good to double check with the person who received the itemsBecause again, we do believe that mistake could occurHowever, person who work on at pm is on a vacation for the first time in yearsSo he's very first time vacation is quite long, and he will be back on We also explained very clearly to the customer that the [redacted] of the business does NOT speak English so [redacted] will not be able to speak to a customer directlySo we do disagree that we didn't allow customer to speak to the ***.Now customer also stated something that other customer stated, "lost clothes of one of my neighbors a few months ago", we do appreciate customer's reviewsThis store has been around for approximately years and has bad review and I really think that we did pretty goodNow we have bad reviews because customer left a bad review for us and we do appreciate your comments.And lastly, customer stated that we have told customer, "maybe you took it to a different dry cleaner".Now I do disagree with customer, first I kindly asked customer if customer's nanny could stop by and look through the tickets that we madeBecause, instead of just waiting for the person to come back from the vacation to finalize the complaint, we thought if she look through the records she might see something that we do not seeWe always double check everything that customer says, so we made questions to customer's nanny to get more informationWe asked again, "By any chance, could it be different date that you dropped off an items?" and in reply answer was "No"Secondly, we asked, "Could it be other items that you dropped off by any chance?" and in reply answer was "No"And we also asked, "By any chance, do you use other cleaners too?" and in reply answer was "No" so we asked no more.We all seen that happened before cause we are very highly experienced and now she stated that I told the customer that customer took the items to a different dry cleaner when I didn't have that conversation with the customer directly.We do appreciate customer's comments and complaints but if customer doesn't want to work with us to find the items, it is very difficult for us to find it tooWithout any record of dry cleaning and receipt, it may take longer to solve customer's complaintSince person is on a vacation, we do not want to finalize the statementWe agree that we might have made a mistake but please allow us to find more accurate information when person comes back from the vacationWe appreciate your patienceThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company didn't even bother to contact me that they found my belongings They do not give recipes when they pick up, as we have had many things picked up by them under a different name They are trying to imply this is not the case only because I never had pick up in my name Nonetheless, everything I have reported is the truth and I will pick up my clothes I am not asking for money or anything for my time and troubles with their losing my clothes and implying I'm a liar What I do ask is that the Revdex.com keeps a permanent record so others are warned, not only about the clothing loss but additionally the businesses inferences that I did anything wrong I called them repeatedly, sent my nanny twice as they asked, etc They were the ones who lost the clothing They told my nanny my card was good I have no control over that Talk about tuning it around and blaming the client! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am rejecting this response because: I appreciate the message provided by [redacted] , Litigation Support for Bright CleanersI will start my reply by saying that I do not pursue any legal resolution of this wrongdoing because I have already received a refund of $from my credit cardThey have reviewed my complaint and they decided in my favorI will however point out some inaccuracies in Bright Cleaners responseFirst inaccuracy: I NEVER said to Bright Cleaners that I “had been to several other Dry Cleaning facilities in the area and that neither one of them have cleaned to his [my] jacket liking.” The truth is that I NEVER took this jacket to any cleanerSecond inaccuracy: It was NEVER “indicated that he would do his very best to clean the jacket; but because of the jacket condition and age that nothing would be guaranteed other than it will be cleaned to the best of his ability.” If this claim was made by Bright Cleaners, it is a lieIf this statement had been made to me at the time of delivering my jacket, I would had not leave it there for cleaningThird inaccuracy: During the time of the transaction, Bright Cleaners persisted that he had cleaned the jacketHe still insists on thisI insist that he did notThis is in fact the crux of the disputeThis is an issue of semanticsWhen he claims that he “cleaned” the jacket, he probably means that he applied some professional procedures (i.e., chemical treatment)This might be true (or maybe not)In reality though, going through the chemical treatment or any other procedure does not mean that he actually cleaned the jacketI have already showed him the dirty spots in the jacket and he admitted that these cannot be cleanedBut he kept on saying the he “cleaned” itLogically this does not make senseThe explanation is what I said above, that is, he probably followed his professional routine, but he failed to actually clean the jacketFourth inaccuracy: Bright Cleaners did NOT say that he would “pay out of his pocket a scientist to conduct a test.” He persisted that I should pay for this costAs I already explained above, the most such a test could reveal is that there was some special chemical treatment conducted, which is not an issue of my concernMy concern is that I gave my jacket dirty and I received it dirtyI have already submitted related pictures of the dirty spots to Revdex.comIn closing, I have been already refunded by MasterCard for $and I am not pursuing any further amount from Bright CleanersHOWEVER, I regard Bright Cleaners’ behavior HIGHLY UNETHICALHe must not take any money from his customers if he does not provide a serviceHe must be very clear with his customers about what he can do and what he cannot doI repeat once more, he never indicated to me that there are chances that my jacket will not be clean after the serviceIf his behavior will be repeated again and again, it will be very damaging to consumersFor this reason, it is very important that this service provider will be reprimanded for his unethical behaviorOn my part I will do my best to inform other consumers about the incidentAnd finally, it is indeed an issue of honestyI am very honest in what I state in this letterBright Cleaners’ comments about the incident are not honest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauI want my clothes back or $to get new work slacks and sweatersI worked with them to get my clothes back I described the clothes (items even have my name in them) I spoke on the phone with them times or so, I sent my nanny back twiceWhat else can I do? To simply tell me to wait another month is not acceptable I live in a large high rise directly across from the cleaners and when I was checking if they had cleaned my clothes and delivered them I was told they frequently misplace thingsThank you Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised that this office represents the above- named client with regards to an allegation of wrongdoingFirst and foremost, please be advised that not only has our client been in this industry for over thirty (30) years, he is also considered by many as an expertLet me provide the
origin of the complaintThe consumer came in and advised our client (Bright Cleaners) that he had been to several other Dry Cleaning facilities in the area and that neither one of them have cleaned to his jacket likingItas important to note, the jacket in question is a very old jacket and had several stains on it prior to our client cleaningAt that time, our client indicated that he would do his very best to clean the jacket; but because of the jacket condition and age that nothing would be guaranteed other than it will be cleaned to the best of his abilityUpon his return, the consumer observed the jacket and complained that it had not been cleaned; therefore, he requested his money backOur client disagreed and indicated that in fact, it had been cleanedMoreover, that if the consumer didnat believe it had been cleaned; our client would then pay out of his pocket a scientist to conduct a test that would prove his assertionsThe consumer decided that it would not be necessary, continued to argue and then leftIt is our contention; this matter is not about money this matter is about honesty and integrityWhich is why our client not only offered to hire a scientist he also decided to retain this officeI assure you our client could have easily paid the consumer $7.80, but that act could have easily been construed as an admission of guiltInstead, he decided to pay quite a bit more to this office to contest the allegationsIn closing, I respectfully request the Revdex.com close this matter; as clearly our client has gone over and above what any business owner would have done and or offered to do relative to a case like this Thank you for your time and attention in this matter, if you have any question in regards to the above, please do not hesitate to contact the undersigned Very truly yours, *** *** Litigation Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company didn't even bother to contact me that they found my belongings.   They do not give recipes when they pick up, as we have had many things picked up by them under a different name.  They are trying to imply this is not the case only because I never had pick up in my name.  Nonetheless, everything I have reported is the truth and I will pick up my clothes.  I am not asking for money or anything for my time and troubles with their losing my clothes and implying I'm a liar.  What I do ask is that the Revdex.com keeps a permanent record so others are warned, not only about the clothing loss but additionally the businesses inferences that I did anything wrong.  I called them repeatedly, sent my nanny twice as they asked, etc.   They were the ones who lost the clothing.  They told my nanny my card was good.  I have no control over that.  Talk about tuning it around and blaming the client!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am rejecting this response because: I appreciate the message provided by [redacted], Litigation Support for Bright Cleaners. I will start my reply by saying that I do not pursue any legal resolution of this wrongdoing because I have already received a refund of $7.80 from my credit card. They have reviewed my complaint and they decided in my favor. I will however point out some inaccuracies in Bright Cleaners response. First inaccuracy: I NEVER said to Bright Cleaners that I “had been to several other Dry Cleaning facilities in the area and that neither one of them have cleaned to his [my] jacket liking.” The truth is that I NEVER took this jacket to any cleaner. Second inaccuracy: It was NEVER “indicated that he would do his very best to clean the jacket; but because of the jacket condition and age that nothing would be guaranteed other than it will be cleaned to the best of his ability.” If this claim was made by Bright Cleaners, it is a lie. If this statement had been made to me at the time of delivering my jacket, I would had not leave it there for cleaning. Third inaccuracy: During the time of the transaction, Bright Cleaners persisted that he had cleaned the jacket. He still insists on this. I insist that he did not. This is in fact the crux of the dispute. This is an issue of semantics. When he claims that he “cleaned” the jacket, he probably means that he applied some professional procedures (i.e., chemical treatment). This might be true (or maybe not). In reality though, going through the chemical treatment or any other procedure does not mean that he actually cleaned the jacket. I have already showed him the dirty spots in the jacket and he admitted that these cannot be cleaned. But he kept on saying the he “cleaned” it. Logically this does not make sense. The explanation is what I said above, that is, he probably followed his professional routine, but he failed to actually clean the jacket. Fourth inaccuracy: Bright Cleaners did NOT say that he would “pay out of his pocket a scientist to conduct a test.” He persisted that I should pay for this cost. As I already explained above, the most such a test could reveal is that there was some special chemical treatment conducted, which is not an issue of my concern. My concern is that I gave my jacket dirty and I received it dirty. I have already submitted related pictures of the dirty spots to Revdex.com. In closing, I have been already refunded by MasterCard for $7.80 and I am not pursuing any further amount from Bright Cleaners. HOWEVER, I regard Bright Cleaners’ behavior HIGHLY UNETHICAL. He must not take any money from his customers if he does not provide a service. He must be very clear with his customers about what he can do and what he cannot do. I repeat once more, he never indicated to me that there are chances that my jacket will not be clean after the service. If his behavior will be repeated again and again, it will be very damaging to consumers. For this reason, it is very important that this service provider will be reprimanded for his unethical behavior. On my part I will do my best to inform other consumers about the incident. And finally, it is indeed an issue of honesty. I am very honest in what I state in this letter. Bright Cleaners’ comments about the incident are not honest.

Customer stated that we lost items and did not give nanny a receipt when items were dropped off. First, we do agree that mistake could occur, however we do not agree that we don't give a receipt to the customer. Many customer of ours do not take receipt because either we know them well meaning...

they come frequently or they do not want the receipt. Besides that reason, we do give customer a receipt.Customer also stated that, "Normally they pick up and drop off without any receipt, but this time we dropped off."It is correct that customer has an account with us, however there's 0 record of customer doing dry cleaning with us. Customer opened the account on 04/**/12 and visited us total of 4 times until now. Each time customer did alterations only, meaning customer visited us and showed us where to fix. Therefore, we never picked it up from this customer.Since customer told us that items were dropped off, which we believed and we asked customer several times if customer knows when was it dropped off. And, we were told that items were dropped off on 01/**/15 at 6 pm. According to the customer, items include 2 sweaters and 2 slacks. So we looked over the tickets that we made on that day and did not find any ticket that includes 2 sweaters and 2 slacks at that time. From our experience items do not disappear, our store is only about 450 sq ft. We do not have play ground to misplace items. If mistake did occur we must have exact ticket maybe under other person's name that includes 2 sweaters and 2 slacks. However, there's no ticket that includes that items. So we asked several times to the customer if the time was correct (when problems occur, we do ask customer a lot of questions to get most accurate information as possible), we were told that time was correct. So we asked customer if it was other items, meani ng not 2 sweaters and 2 slacks (we seen this happen, and according to the customer this items were dropped off by customer's nanny not customer self)Customer also stated that "Now saying that the person who collected to items is on vacation for at least 7 weeks and won't allow me to speak with the [redacted]"We strongly believe that before making final statement it's always good to double check with the person who received the items. Because again, we do believe that mistake could occur. However, person who work on 01/**/15 at 6 pm is on a vacation for the first time in years. So he's very first time vacation is quite long, and he will be back on 03/**/15. We also explained very clearly to the customer that the [redacted] of the business does NOT speak English so [redacted] will not be able to speak to a customer directly. So we do disagree that we didn't allow customer to speak to the [redacted].Now customer also stated something that other customer stated, "lost clothes of one of my neighbors a few months ago", we do appreciate customer's reviews. This store has been around for approximately 13 years and has 1 bad review and I really think that we did pretty good. Now we have 2 bad reviews because customer left a bad review for us and we do appreciate your comments.And lastly, customer stated that we have told customer, "maybe you took it to a different dry cleaner".Now I do disagree with customer, first I kindly asked customer if customer's nanny could stop by and look through the tickets that we made. Because, instead of just waiting for the person to come back from the vacation to finalize the complaint, we thought if she look through the records she might see something that we do not see. We always double check everything that customer says, so we made questions to customer's nanny to get more information. We asked again, "By any chance, could it be different date that you dropped off an items?" and in reply answer was "No"Secondly, we asked, "Could it be other items that you dropped off by any chance?" and in reply answer was "No"And we also asked, "By any chance, do you use other cleaners too?" and in reply answer was "No" so we asked no more.We all seen that happened before cause we are very highly experienced and now she stated that I told the customer that customer took the items to a different dry cleaner when I didn't have that conversation with the customer directly.We do appreciate customer's comments and complaints but if customer doesn't want to work with us to find the items, it is very difficult for us to find it too. Without any record of dry cleaning and receipt, it may take longer to solve customer's complaint. Since person is on a vacation, we do not want to finalize the statement. We agree that we might have made a mistake but please allow us to find more accurate information when person comes back from the vacation. We appreciate your patience. Thank you.

Customer is stating again that we lost her items. However, now that the employee who handled the customer’s account came back from vacation; we have now found the RECORDS! We understand that it was her NANNY who brought the items and stated that she brought 2 sweaters and 2 slacks. Unfortunately, she brought 3 slacks and 1 cardigan. As she mentioned, she spoke with me on the phone 5 times or so and I asked her a lot of times what items she brought and colors of the items. I even told her on the phone and on the previous response that “ITEMS DO NOT DISAPPEAR”. Mistake may occur but if it does we should have exact description of the items on one of the ticket and I told her there’s none. If she worked with us like she mentioned, then she should’ve questioned her NANNY several times to make sure that she was giving us correct information. Like she said, she sent her NANNY back twice and I showed her all the r ecords that we made on that day. She didn’t find any errors because the ticket clearly and correctly stated “3 slacks and 1 cardigan”. When customer’s give us misleading information, there’s no way it will get to the right information. On our first attempted response we have not finalized to the customer that the clothing or stated item was not here since we had taken the customer’s statement as a true factor and constantly checked over and over. I understand that the customer waited a long time to get her items back but we wasted good amount of time because of the wrong information provided. On her responds, she stated that when we do pick-ups we do not give out tickets. First of all on the previous response I clearly stated that there are no records of pick-ups under her name. Second, all the tickets are printed in store, when we do pick-ups for customers there’s no wireless device that could print on spot. We do pick-ups f or customers and we bring items back to store and get printed in store. She also stated that “we did not expect a ticket at drop off”. As I mentioned on previous response, “many customer of ours do not take receipt because either we know them well meaning they come frequently or THEY DO NOT WANT THE RECEIPT”. So as she stated, customer did not want the receipt. Lastly, she stated that we checked the computer when customer dropped off and made sure her credit card was valid. If her statement is true then we should have a valid credit card number on file. However, we have the old card number that is expired and if we pull up her account we get flashing letters saying “CARD EXPIRED”. We do appreciate customer’s comments and complaints but false statements could take into business interruption. We do not want to make any legal actions as customer waited long enough to get her items back. So even though false information and stat ements are made we’re happy to give her dry cleaning w/out a charge, which was $29 dollars. The items had been in the store, so please pick up your items in your convenient timing. We’ll not deliver the items because we have to make sure that items are picked up by customer or customer’s nanny. We can’t risk ourselves for any possible mistakes that could occur on the transit of the items. Thank you.

Review: This is a dry cleaner that lost my items and did not give my nanny a receipt when items were dropped off. Normally they pick up and drop off without any receipt, but this time we dropped off. Now saying that the person who collected the items is on vacation for at least 7 weeks and won't allow me to speak with the [redacted]. They state "we don't lose things" although in the reviews you can see they lost clothes of one of my neighbors a few months ago. They said "maybe you took it to a different dry cleaner" when of course we know where we take our clothes. No accountability.Desired Settlement: They have 2 pairs of work slacks and 2 sweaters and I want to be reimbursed. They have wasted significant time of mine also. They should be accountable.

Business

Response:

Customer stated that we lost items and did not give nanny a receipt when items were dropped off. First, we do agree that mistake could occur, however we do not agree that we don't give a receipt to the customer. Many customer of ours do not take receipt because either we know them well meaning they come frequently or they do not want the receipt. Besides that reason, we do give customer a receipt.Customer also stated that, "Normally they pick up and drop off without any receipt, but this time we dropped off."It is correct that customer has an account with us, however there's 0 record of customer doing dry cleaning with us. Customer opened the account on 04/**/12 and visited us total of 4 times until now. Each time customer did alterations only, meaning customer visited us and showed us where to fix. Therefore, we never picked it up from this customer.Since customer told us that items were dropped off, which we believed and we asked customer several times if customer knows when was it dropped off. And, we were told that items were dropped off on 01/**/15 at 6 pm. According to the customer, items include 2 sweaters and 2 slacks. So we looked over the tickets that we made on that day and did not find any ticket that includes 2 sweaters and 2 slacks at that time. From our experience items do not disappear, our store is only about 450 sq ft. We do not have play ground to misplace items. If mistake did occur we must have exact ticket maybe under other person's name that includes 2 sweaters and 2 slacks. However, there's no ticket that includes that items. So we asked several times to the customer if the time was correct (when problems occur, we do ask customer a lot of questions to get most accurate information as possible), we were told that time was correct. So we asked customer if it was other items, meani ng not 2 sweaters and 2 slacks (we seen this happen, and according to the customer this items were dropped off by customer's nanny not customer self)Customer also stated that "Now saying that the person who collected to items is on vacation for at least 7 weeks and won't allow me to speak with the [redacted]"We strongly believe that before making final statement it's always good to double check with the person who received the items. Because again, we do believe that mistake could occur. However, person who work on 01/**/15 at 6 pm is on a vacation for the first time in years. So he's very first time vacation is quite long, and he will be back on 03/**/15. We also explained very clearly to the customer that the [redacted] of the business does NOT speak English so [redacted] will not be able to speak to a customer directly. So we do disagree that we didn't allow customer to speak to the [redacted].Now customer also stated something that other customer stated, "lost clothes of one of my neighbors a few months ago", we do appreciate customer's reviews. This store has been around for approximately 13 years and has 1 bad review and I really think that we did pretty good. Now we have 2 bad reviews because customer left a bad review for us and we do appreciate your comments.And lastly, customer stated that we have told customer, "maybe you took it to a different dry cleaner".Now I do disagree with customer, first I kindly asked customer if customer's nanny could stop by and look through the tickets that we made. Because, instead of just waiting for the person to come back from the vacation to finalize the complaint, we thought if she look through the records she might see something that we do not see. We always double check everything that customer says, so we made questions to customer's nanny to get more information. We asked again, "By any chance, could it be different date that you dropped off an items?" and in reply answer was "No"Secondly, we asked, "Could it be other items that you dropped off by any chance?" and in reply answer was "No"And we also asked, "By any chance, do you use other cleaners too?" and in reply answer was "No" so we asked no more.We all seen that happened before cause we are very highly experienced and now she stated that I told the customer that customer took the items to a different dry cleaner when I didn't have that conversation with the customer directly.We do appreciate customer's comments and complaints but if customer doesn't want to work with us to find the items, it is very difficult for us to find it too. Without any record of dry cleaning and receipt, it may take longer to solve customer's complaint. Since person is on a vacation, we do not want to finalize the statement. We agree that we might have made a mistake but please allow us to find more accurate information when person comes back from the vacation. We appreciate your patience. Thank you.

Review: I took a blouse to get dry cleaned. When I picked it up it had black spots, chemical spots and red spots. Mr. [redacted] admitted to me that he forgot to tell me that 2 tone colors can bleed. So I told him he needs to fix that or pay for my shirt. He said he will do his best but not guaranteed. I told him if he doesn't fix it he will have to buy antoher shirt. When I go to pick it up I wasn't happy. He told me that he doesn't care for my money to go ahead and see him and take him to court, that he didn't care.Desired Settlement: I would like for Bright Cleaners to pay for my shirt that they ruined.