Bright House Cleaning Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At least some of costumer statement are correct She is wrong on details of my communication w her boyfriendI offered replacement of broken part in fan and he decline he said he will do it by himself Secondary I did not discuss with him who is responsible just simply we found solution quickly and negotiate it .Her action put that negotiations in limboAbout broken fan propeller : in that specific fan there is or identical propellers all of theme were cleaned with same technic and same person only one broke broken part is metal as you can see on pictures on ***Technic used to clean is feather duster it is impossible to broke metal with that tool without preexisting condition however without discussion who is responsible I reached agreement with her boyfriend .
in regards to payment : it was paid to team unilaterally to without informing me about it , I learned about that payment later during course of action since I was not involved in direct talks between boyfriend and team I have to rely on statement of team they claim man gave them in cash .they ask what it is and WHY it should be and he said it is for them I was informed about that payment after team left house during conversation about broken fan an payment for cleaning his housePlease notice that except initial review on *** there is no quality problem mention in any his or her statement Since my offer to solve problem was turned down by her action and smear campaign on social media I decided that initial agreement about payment is still in force and valid I agree to do house cleaning for and we provided service that why was charge to her account about hours after we finished job why he paid team is not for me to judge it was direct action between him and team with out my knowledge and involvement

this is letter to expalin double charge sytuation with client I send to chargeback departmnet To: Chargeback
departmnet
Case number
***
Reson
Duplicate
processing
1/11/
Bright House cleaning
service gave Mrs ** ***(?) estimate
fore house cleaning on 12/9/one time $55/h aprox 2-2.5h Houselciening was performed on 12/17/
it took 3h at charge 55/h Total was
$with payment by credit card with $cc fee agreed by costumer
-attached estimate
On 12/17/we run
credit card with intention on making authorization by mistake on our side we
proces that transaction as purchase
We clean hous eon same
day 12/17/,and we close all credit card transaction week later on
12/22/15 this procedure give costumers
time to file complain if there is quality problem On 12/18/2015 we call costumer to check if she has any
questions and left her message,we did not hear from Mrs ***(?) until 12/29/
when she inform us to find to charges from BCS one on 12/17/and
on 12/22/15, afrter we veryfy that info on our side we appolgize and
issue REFUND on 12/30/, in my conversation with costumer I informed
her about our action
Please revers
chargeback Any question contact
me *** *** at ***
Sincerley
*** ***
Bright House Cleaning
Services Inc
***Card processing company revers charge back on 1/15/2016 agreeing with me that costumer received her refund on 12/30/, and second charge in amount was indeed for service provided. I talk with costumer on 12/29/and apologize for double charge and inform her that refund was issued , (she received it on 12/30/2015) however she suggested I should also refund her and come to her house to pick up money , I refusedthan I learned from CARD processing that after she received refund she initiated chargeback of Since charge back at that moment I treated as unjustified stop payment I send her invoice with fees I suffered due to her action ( charge back fee stop payment fees 25.00) . This invoice is in force .*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10344314, and have decided to remit this complaint
Regards,
*** ***

We provide You with written estimate , on that estimate we never promise specific times , You wrong we started at and left You talk with my office same day andreported quality problem with srvice We offer You that manager would come next day to check that complain and you
DECLINE quality check and drop tha callNext you call us week later demanding to send you manger to check on dusting at that time we inform you that you have 48h to complain and we offer you manager 24h later wchich offer you declined We dont acept complains after days We never discuse any finnacial compansation with you since you decline manager quality check vist

Bright House has done a great jobEverything was just glitteringI didn't expected such an efficiencyEverything was cleanedBeginning from bathroom tiles to the chandelier light bulbs' coversLiterally everythingTheir service is reasonably pricedAfter all, price-performance ratio is 4,/

At least some of costumer statement are correct She is wrong on details of my communication w her boyfriendI offered replacement of broken part in fan and he decline he said he will do it by himself Secondary I did not discuss with him who is responsible just simply we found solution quickly and negotiate it .Her action put that negotiations in limboAbout broken fan propeller : in that specific fan there is or identical propellers all of theme were cleaned with same technic and same person only one broke broken part is metal as you can see on pictures on ***Technic used to clean is feather duster it is impossible to broke metal with that tool without preexisting condition however without discussion who is responsible I reached agreement with her boyfriend . in regards to payment : it was paid to team unilaterally to without informing me about it , I learned about that payment later during course of action since I was not involved in direct talks between boyfriend and team I have to rely on statement of team they claim man gave them in cash .they ask what it is and WHY it should be and he said it is for them I was informed about that payment after team left house during conversation about broken fan an payment for cleaning his housePlease notice that except initial review on *** there is no quality problem mention in any his or her statement Since my offer to solve problem was turned down by her action and smear campaign on social media I decided that initial agreement about payment is still in force and valid I agree to do house cleaning for and we provided service that why was charge to her account about hours after we finished job why he paid team is not for me to judge it was direct action between him and team with out my knowledge and involvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, He is correct about not refusing to replace our broken fan that his employees broke in their negligence. He refused to take any responsibility from the very start because he believed that our home and fan was "run down" and "very old" therefore it was our fault. We specifically told his employees to cease all services the moment they broke our fan. Although I was at work, I was in constant communication with my boyfriend who was at home to witness their negligence. Since I was the one who originally called to book this service and had a 150 dollar hold on my card, I felt it was appropriate to call him to see how this matter would be resolved. Although I was extremely upset that our belongings had been damaged, I was always willing to work on some sort of resolution. Things escalated quickly because the owner was extremely rude to both my boyfriend and I and denied any responsibility. In regards to him claiming that the 80 dollars we paid in cash for their services was "tip" I would like to say that there is absolutely no validity in his ridiculous claims. For starters, the cleaning service was 150 dollars as he has said. Is he out of his mind that we would tip his employees who broke our fan and his lousy customer service over 50% of the service rate? Why in the world would we even tip at all after how he treated us? He never agreed to replace the propeller as he mentioned in his response. The ONLY thing he ever verbally agreed to do was to discount the service fee to 100 dollars. We told him that we only gave his employees 80 dollars and to ask them to return to pick up the other 20 dollars. He then threatened to call the police because we only gave them 80 dollars. He called back about 5 minutes later and said that the 80 dollars would be sufficient. After the various confrontations we faced with the owner, I found it necessary to obtain some sort of document that showed evidence that we paid his employees 80 dollars for their service. His employees barely spoke any English and was not able to issue us a receipt. We requested the owner provide us that and he said he would do it once he was back in his office. To this day, the owner never gave us the receipt. He informed us that the charge of $150 on my credit card was just a hold however he threatened that if we did not remove our [redacted] review he would not issue us a receipt. Since we did not remove our review, he has gone another step forward by not issuing the receipt as well as allowing the 150 dollar charge to go through. I never once used any racial slurs against him. He was the one who questioned what my ethnicity is because he felt that I was not understanding him. Please check out all of the complaints him and his business have accrued. There is a definite need to investigate his practices because he is very, very unprofessional and quite frankly, he can be a danger to society because he uses intimidation and threats in order to ensure that his company's image is positive by trying to censor all of the negative reviews he receives. After my review on [redacted], there were others who had given him negative reviews who also reached out to me to let me know that I was not alone and that he had also done the same to them. I have never met anyone so completely oblivious to the standards of customer service and simple respect of others.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a prime example of how this pathetic individual continues to deny any responsibility for his employees breaking our belongings. I am clearly writing about how DISSATISFIED  I am with the service. I obviously don't find any quality in his company or their services. I am clearly stating that because the QUALITY of the service was completely below par, our fan was damaged. This is his continuous way of going in circles with the delusions that crowd his arrogant mind. If he claims he has no part in what his employees claim as "their tip" then he needs to learn how to identify honest and trustworthy employees because the services he provides involves people's homes and valuables. From my experience with this company, I have come to the conclusion that him and his employees are thiefs and that he continues to encourage this type of behaVior and immorality that has become what his company is known for. For the last time, the 80 dollars we paid his employees was NOT tip. It was for the partial service they had performed at our home. He continues to lie because as he said he tried to come to an agreement, if we remove the HONEST and TRUTHFUL [redacted] review, he would issue us a receipt for the 80 dollars he agreed would go to the service. If it was tip like he said he thought it was, why would he even consider this agreement?! It is because he is a liar and cheat. PLEASE Revdex.com, PLEASE INVESTIGATE THIS COMPANY. THE WAY HE TREATS HIS CUSTOMERS ARE COMPLETELY AGAINST THE VALUES OF AMERICA AND HE SHOULD NOT BE ALLOWED TO OPERATE UNLESS HE LEARNS HOW TO RUN A BUSINESS PROPERLY. 
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statements made by the owner are false. I cancelled the service not because of quality but because the owner charged me for a week that the cleaners did not come weeks prior to cancelling. The cleaners did not come because they had a doctors appointment. As I indicated in the complaint, they failed to refund me being charged and that is the primary reason for cancelling. After cancelling, they billed me two additional times. His response also does not address the threats he made against me in regards to complaints submitted via review.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is a prime example of how this pathetic individual continues to deny any responsibility for his employees breaking our belongings. I am clearly writing about how DISSATISFIED  I am with the service. I obviously don't find any quality in his company or their services. I am clearly stating that because the QUALITY of the service was completely below par, our fan was damaged. This is his continuous way of going in circles with the delusions that crowd his arrogant mind. If he claims he has no part in what his employees claim as "their tip" then he needs to learn how to identify honest and trustworthy employees because the services he provides involves people's homes and valuables. From my experience with this company, I have come to the conclusion that him and his employees are thiefs and that he continues to encourage this type of behaVior and immorality that has become what his company is known for. For the last time, the 80 dollars we paid his employees was NOT tip. It was for the partial service they had performed at our home. He continues to lie because as he said he tried to come to an agreement, if we remove the HONEST and TRUTHFUL [redacted] review, he would issue us a receipt for the 80 dollars he agreed would go to the service. If it was tip like he said he thought it was, why would he even consider this agreement?! It is because he is a liar and cheat. PLEASE Revdex.com, PLEASE INVESTIGATE THIS COMPANY. THE WAY HE TREATS HIS CUSTOMERS ARE COMPLETELY AGAINST THE VALUES OF AMERICA AND HE SHOULD NOT BE ALLOWED TO OPERATE UNLESS HE LEARNS HOW TO RUN A BUSINESS PROPERLY. 
Regards
[redacted]

We provided House cleaning Service for costumer. on first estimate  costumer requested service every week  paid by credit card . our police  require my office to call day before to remind about  service , costumer requested that he dont  want to be called ,and provided...

us with key , we come every week and clean house , we charge his credit card week later this police provide time for costumer to check job before he pay . Mr [redacted]  canceled service on 10/31/2014 by phone  2 days after service , he  complain about quality , we offered him  that manger will come to check problems and we can send team same or different to take care for any potential quality issue.He declined and  requested us to discard  key  . We can not accept  complains on unverified  claims , ,we  charge for his credit card week after service ,  He make false statement for American Express charge back  , claiming that service was not provided , and billing was requiring,   After investigation  charge back was reversed by American Express  Claim is false and unjustified , all services were  provided and paid for  according to our agreement

I had not discuss any refund for broken fan with that lady ,all discussion was made with her boyfriend since he was the one who let us into house and was all the time at home .She was at work.  I made agreement with him on paymnet before we start service , and I received a call from him...

about broken fan. He ask my team to finish I talked with team and they told me they have part of floor to finish and all work we agree on would be finished , I talked with him again explain that job is almost done and I will discuss broken fan an we would find solution. he agree with me and I told my team to finish . Soon I received fist call from her with vulgar comments she  ask about broken fan propeller  and ask "How the [redacted] you damn broke it" I responded to her that I discussed already problem with her boyfriend and team is finishing job at that time  with vulgar slur she drop callI call her boyfriend again and learned that thay finish job I discus with him final paymnet  including compansation  for broken fan . I offerd to come and replace broken propeler wchich he declined claiming that he will do it himselfe and he requested discount on final charge of 150.00  .  at that time we agree that he will pay 100.00 and  he will replace fan himselfe  and we didint discus any responsibiility on side of Bright House cleaning Service .  At that time I learned that my team left  about 15 min earlier . and he gave them  already  80.00 , about 10 min later I had received call from her .With vulgar language  she requested me to pay her back 150.00  allegedly I charged to her credit card . I had explain that we did not charge her Credit card  instead we  made authorization day before when she booked appointment  and if we are paid with other means  credit card will be not charged .  her answer was full of vulgarities and  racists slurs I droped call  and contacted team to find about cash payment. Team informed me that man who was at house gave them 80.00 and said to them" dont warry this is tip finishe floor and go" please notice that he didi it before any contact with me about broken fan propeler ,abobut any cleaning compnasation  before discussing  final paymnet option  etc  he  did it unilaterally with out discusing   that with me .   with in 30 min I received notification from [redacted] about review, I checked I it was very negative review from lady with broken fan and credit card charge of 150.00. I called her explain to her again that we reached agreement with her boyfriend  reminded her that we did not chRGE HER cREDIT CARD BUT IT WAS JUST AUTHORIZATION MADE LAST EVENING WHEN SHE REQUESTED SERVICE.  I ask her to remove fals claims from review  so we can process with our agreement, she   declined and  call my team stupid , use some vulgarity again  and droped call. I called her boyfriend explain to him conversation with her asked him to remove [redacted] review and assured that we didi not charge credit card  after next 1h she called me again  requesting to return non existing  credit card paymnet and refusing change  [redacted] review.at that time I called her boyfriend explain that if that review is no change  our earlier agreemnet will be not valid .Since  there was not  response from them and no change on [redacted] review , I run final credit card charge of 150.00 and send them receipt. His cash payment was treated as tip to team directly I explain   all charges in phone message    More false review follow up

Claims by costumer are false,  we will consider legal action  against costumer

this is letter to expalin double charge sytuation with client I send to chargeback departmnet To: Chargeback
departmnet
Case number
[redacted]
Reson Duplicate
processing
1/11/2016
Bright House cleaning
service gave Mrs [redacted](?)  estimate
fore house cleaning on 12/9/2015 one time $55/h aprox 2-2.5h  . Houselciening was performed on 12/17/2015
it took 3h   at charge 55/h Total was
$165.00 with payment by credit card with $5.00 cc fee agreed by costumer
-attached estimate
On 12/17/2015 we run
credit card with intention on making authorization . by mistake on our side we
proces that transaction as purchase
We clean hous eon same
day 12/17/2015 ,and we close all credit card transaction week later on
12/22/15  this procedure give costumers
time to file complain if there is quality problem . On 12/18/2015  we call costumer to check if she has any
questions and left her message,we did not hear from Mrs [redacted](?) until 12/29/15
when she inform us to find to charges from BCS one 150.00 on 12/17/2015 and
170.00 on 12/22/15, afrter we veryfy that info on our side we appolgize and
issue REFUND 150.00 on 12/30/15 , in my conversation with costumer I informed
her about our action .
Please revers 
chargeback  Any question contact
me [redacted] at [redacted]
Sincerley
[redacted]
Bright House Cleaning
Services Inc
[redacted]
Card processing company revers charge back on 1/15/2016  agreeing with me that costumer  received her refund on 12/30/2015 , and second charge in amount 170.00 was indeed for service provided.
  I talk with costumer on 12/29/2015 and apologize for double charge  and inform her that refund was issued , (she received it on 12/30/2015) however she suggested I should also refund her 170.00 and come to her house to pick up money , I refused. than I learned from CARD processing that after she received refund she initiated chargeback of 170.00. . Since charge back at that moment I treated as unjustified stop payment   I send her invoice with  fees 75.00 I suffered due to her action ( charge back fee 50.00 stop payment fees 25.00) .  This invoice is in force .
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statements made by the owner are false. I cancelled the service not because of quality but because the owner charged me for a week that the cleaners did not come weeks prior to cancelling. The cleaners did not come because they had a doctors appointment. As I indicated in the complaint, they failed to refund me being charged and that is the primary reason for cancelling. After cancelling, they billed me two additional times. His response also does not address the threats he made against me in regards to complaints submitted via review.
Regards,
[redacted]