Bright House Cleaning Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a prime example of how this pathetic individual continues to deny any responsibility for his employees breaking our belongingsI am clearly writing about how DISSATISFIED I am with the serviceI obviously don't find any quality in his company or their servicesI am clearly stating that because the QUALITY of the service was completely below par, our fan was damagedThis is his continuous way of going in circles with the delusions that crowd his arrogant mindIf he claims he has no part in what his employees claim as "their tip" then he needs to learn how to identify honest and trustworthy employees because the services he provides involves people's homes and valuablesFrom my experience with this company, I have come to the conclusion that him and his employees are thiefs and that he continues to encourage this type of behaVior and immorality that has become what his company is known forFor the last time, the dollars we paid his employees was NOT tipIt was for the partial service they had performed at our homeHe continues to lie because as he said he tried to come to an agreement, if we remove the HONEST and TRUTHFUL [redacted] review, he would issue us a receipt for the dollars he agreed would go to the serviceIf it was tip like he said he thought it was, why would he even consider this agreement?! It is because he is a liar and cheatPLEASE Revdex.com, PLEASE INVESTIGATE THIS COMPANYTHE WAY HE TREATS HIS CUSTOMERS ARE COMPLETELY AGAINST THE VALUES OF AMERICA AND HE SHOULD NOT BE ALLOWED TO OPERATE UNLESS HE LEARNS HOW TO RUN A BUSINESS PROPERLY Regards [redacted] **

this is letter to expalin double charge sytuation with client I send to chargeback departmnet To: Chargeback departmnet Case number [redacted] Reson Duplicate processing 1/11/ Bright House cleaning service gave Mrs [redacted] ***(?) estimate fore house cleaning on 12/9/one time $55/h aprox 2-2.5h Houselciening was performed on 12/17/ it took 3h at charge 55/h Total was $with payment by credit card with $cc fee agreed by costumer -attached estimate On 12/17/we run credit card with intention on making authorization by mistake on our side we proces that transaction as purchase We clean hous eon same day 12/17/,and we close all credit card transaction week later on 12/22/ this procedure give costumers time to file complain if there is quality problem On 12/18/ we call costumer to check if she has any questions and left her message,we did not hear from Mrs ***(?) until 12/29/ when she inform us to find to charges from BCS one on 12/17/and on 12/22/15, afrter we veryfy that info on our side we appolgize and issue REFUND on 12/30/, in my conversation with costumer I informed her about our action Please revers chargeback Any question contact me [redacted] at [redacted] Sincerley [redacted] Bright House Cleaning Services Inc [redacted] Card processing company revers charge back on 1/15/ agreeing with me that costumer received her refund on 12/30/, and second charge in amount was indeed for service provided I talk with costumer on 12/29/and apologize for double charge and inform her that refund was issued , (she received it on 12/30/2015) however she suggested I should also refund her and come to her house to pick up money , I refusedthan I learned from CARD processing that after she received refund she initiated chargeback of Since charge back at that moment I treated as unjustified stop payment I send her invoice with fees I suffered due to her action ( charge back fee stop payment fees 25.00) This invoice is in force [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, He is correct about not refusing to replace our broken fan that his employees broke in their negligenceHe refused to take any responsibility from the very start because he believed that our home and fan was "run down" and "very old" therefore it was our faultWe specifically told his employees to cease all services the moment they broke our fanAlthough I was at work, I was in constant communication with my boyfriend who was at home to witness their negligenceSince I was the one who originally called to book this service and had a dollar hold on my card, I felt it was appropriate to call him to see how this matter would be resolvedAlthough I was extremely upset that our belongings had been damaged, I was always willing to work on some sort of resolutionThings escalated quickly because the owner was extremely rude to both my boyfriend and I and denied any responsibilityIn regards to him claiming that the dollars we paid in cash for their services was "tip" I would like to say that there is absolutely no validity in his ridiculous claimsFor starters, the cleaning service was dollars as he has saidIs he out of his mind that we would tip his employees who broke our fan and his lousy customer service over 50% of the service rate? Why in the world would we even tip at all after how he treated us? He never agreed to replace the propeller as he mentioned in his responseThe ONLY thing he ever verbally agreed to do was to discount the service fee to dollarsWe told him that we only gave his employees dollars and to ask them to return to pick up the other dollarsHe then threatened to call the police because we only gave them dollarsHe called back about minutes later and said that the dollars would be sufficientAfter the various confrontations we faced with the owner, I found it necessary to obtain some sort of document that showed evidence that we paid his employees dollars for their serviceHis employees barely spoke any English and was not able to issue us a receiptWe requested the owner provide us that and he said he would do it once he was back in his officeTo this day, the owner never gave us the receiptHe informed us that the charge of $on my credit card was just a hold however he threatened that if we did not remove our [redacted] review he would not issue us a receiptSince we did not remove our review, he has gone another step forward by not issuing the receipt as well as allowing the dollar charge to go throughI never once used any racial slurs against himHe was the one who questioned what my ethnicity is because he felt that I was not understanding himPlease check out all of the complaints him and his business have accruedThere is a definite need to investigate his practices because he is very, very unprofessional and quite frankly, he can be a danger to society because he uses intimidation and threats in order to ensure that his company's image is positive by trying to censor all of the negative reviews he receivesAfter my review on ***, there were others who had given him negative reviews who also reached out to me to let me know that I was not alone and that he had also done the same to themI have never met anyone so completely oblivious to the standards of customer service and simple respect of others Regards, [redacted] **

We provided House cleaning Service for costumeron first estimate costumer requested service every week paid by credit card our police require my office to call day before to remind about service , costumer requested that he dont want to be called ,and provided us with key , we come every week and clean house , we charge his credit card week later this police provide time for costumer to check job before he pay Mr [redacted] canceled service on 10/31/by phone days after service , he complain about quality , we offered him that manger will come to check problems and we can send team same or different to take care for any potential quality issue.He declined and requested us to discard key We can not accept complains on unverified claims , ,we charge for his credit card week after service , He make statement for American Express charge back , claiming that service was not provided , and billing was requiring, After investigation charge back was reversed by American Express Claim is and unjustified , all services were provided and paid for according to our agreement

Claims by costumer are false, we will consider legal action against costumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The statements made by the owner are falseI cancelled the service not because of quality but because the owner charged me for a week that the cleaners did not come weeks prior to cancellingThe cleaners did not come because they had a doctors appointmentAs I indicated in the complaint, they failed to refund me being charged and that is the primary reason for cancellingAfter cancelling, they billed me two additional timesHis response also does not address the threats he made against me in regards to complaints submitted via review Regards, [redacted]

I had not discuss any refund for broken fan with that lady ,all discussion was made with her boyfriend since he was the one who let us into house and was all the time at home .She was at work I made agreement with him on paymnet before we start service , and I received a call from him about broken fanHe ask my team to finish I talked with team and they told me they have part of floor to finish and all work we agree on would be finished , I talked with him again explain that job is almost done and I will discuss broken fan an we would find solutionhe agree with me and I told my team to finish Soon I received fist call from her with vulgar comments she ask about broken fan propeller and ask "How the [redacted] you damn broke it" I responded to her that I discussed already problem with her boyfriend and team is finishing job at that time with vulgar slur she drop callI call her boyfriend again and learned that thay finish job I discus with him final paymnet including compansation for broken fan I offerd to come and replace broken propeler wchich he declined claiming that he will do it himselfe and he requested discount on final charge of at that time we agree that he will pay and he will replace fan himselfe and we didint discus any responsibiility on side of Bright House cleaning Service At that time I learned that my team left about min earlier and he gave them already , about min later I had received call from her .With vulgar language she requested me to pay her back allegedly I charged to her credit card I had explain that we did not charge her Credit card instead we made authorization day before when she booked appointment and if we are paid with other means credit card will be not charged her answer was full of vulgarities and racists slurs I droped call and contacted team to find about cash paymentTeam informed me that man who was at house gave them and said to them" dont warry this is tip finishe floor and go" please notice that he didi it before any contact with me about broken fan propeler ,abobut any cleaning compnasation before discussing final paymnet option etc he did it unilaterally with out discusing that with me with in min I received notification from [redacted] about review, I checked I it was very negative review from lady with broken fan and credit card charge of I called her explain to her again that we reached agreement with her boyfriend reminded her that we did not chRGE HER cREDIT CARD BUT IT WAS JUST AUTHORIZATION MADE LAST EVENING WHEN SHE REQUESTED SERVICE I ask her to remove fals claims from review so we can process with our agreement, she declined and call my team stupid , use some vulgarity again and droped calli called her boyfriend explain to him conversation with her asked him to remove [redacted] review and assured that we didi not charge credit card after next 1h she called me again requesting to return non existing credit card paymnet and refusing change [redacted] review.at that time I called her boyfriend explain that if that review is no change our earlier agreemnet will be not valid .Since there was not response from them and no change on [redacted] review , I run final credit card charge of and send them receiptHis cash payment was treated as tip to team directly I explain all charges in phone message More review follow up