Good Afternoon [redacted] ,This customers statement is full of lies and allegations to the point of defamationPlease do not allow this to be posted as it is and derogatoryNo child is allowed in the "nursery" infant room, unless they are an infantThis is a policy that is strictly adhered toThe customer's son was in a classroom next to the infant room with a full wall separating the roomsOur staff has never withheld food from a child, nor would they ever do thatThe child chose not to eat his cookiesHe was abusive toward other children and staffHe was repeatedly hitting, kicking, and spitting on other children and staff members(See attached picture of staff members hand) This kind of behavior is not acceptableThe customer was informed of this behavior and that if it continued he would be dismissedThe safety of the children and staff is of the utmost importanceThat night the customer called and left a voicemail after hoursDuring the voicemail she advised that she was not bringing her son back, effective immediatelyThis customer is in breach of contract, as our withdrawal policy as clearly states in the Parent Handbook - Policies & Procedures, which she signed an acknowledgment ofAs per the policy there is no refund for early withdrawal(See the attachment.) We attempted to show grace and understanding to this customerGod bless, Anthony C [redacted] Executive Director Bright Lights Child Care Ministry / The Gospel Light Ministry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Good Afternoon [redacted],This customers statement is full of lies and false allegations to the point of defamation. Please do not allow this to be posted as it is false and derogatory. No child is allowed in the "nursery" infant room, unless they are an infant. This is a policy that is strictly adhered...
to. The customer's son was in a classroom next to the infant room with a full wall separating the rooms. Our staff has never withheld food from a child, nor would they ever do that. The child chose not to eat his cookies. He was abusive toward other children and staff. He was repeatedly hitting, kicking, and spitting on other children and staff members. (See attached picture of staff members hand) This kind of behavior is not acceptable. The customer was informed of this behavior and that if it continued he would be dismissed. The safety of the children and staff is of the utmost importance. That night the customer called and left a voicemail after hours. During the voicemail she advised that she was not bringing her son back, effective immediately. This customer is in breach of contract, as our withdrawal policy as clearly states in the Parent Handbook - Policies & Procedures, which she signed an acknowledgment of. As per the policy there is no refund for early withdrawal. (See the attachment.) We attempted to show grace and understanding to this customer. God bless, Anthony C[redacted] Executive Director Bright Lights Child Care Ministry / The Gospel Light Ministry
Good Afternoon [redacted] ,This customers statement is full of lies and allegations to the point of defamationPlease do not allow this to be posted as it is and derogatoryNo child is allowed in the "nursery" infant room, unless they are an infantThis is a policy that is strictly adhered toThe customer's son was in a classroom next to the infant room with a full wall separating the roomsOur staff has never withheld food from a child, nor would they ever do thatThe child chose not to eat his cookiesHe was abusive toward other children and staffHe was repeatedly hitting, kicking, and spitting on other children and staff members(See attached picture of staff members hand) This kind of behavior is not acceptableThe customer was informed of this behavior and that if it continued he would be dismissedThe safety of the children and staff is of the utmost importanceThat night the customer called and left a voicemail after hoursDuring the voicemail she advised that she was not bringing her son back, effective immediatelyThis customer is in breach of contract, as our withdrawal policy as clearly states in the Parent Handbook - Policies & Procedures, which she signed an acknowledgment ofAs per the policy there is no refund for early withdrawal(See the attachment.) We attempted to show grace and understanding to this customerGod bless, Anthony C [redacted] Executive Director Bright Lights Child Care Ministry / The Gospel Light Ministry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Good Afternoon [redacted],This customers statement is full of lies and false allegations to the point of defamation. Please do not allow this to be posted as it is false and derogatory. No child is allowed in the "nursery" infant room, unless they are an infant. This is a policy that is strictly adhered...
to. The customer's son was in a classroom next to the infant room with a full wall separating the rooms. Our staff has never withheld food from a child, nor would they ever do that. The child chose not to eat his cookies. He was abusive toward other children and staff. He was repeatedly hitting, kicking, and spitting on other children and staff members. (See attached picture of staff members hand) This kind of behavior is not acceptable. The customer was informed of this behavior and that if it continued he would be dismissed. The safety of the children and staff is of the utmost importance. That night the customer called and left a voicemail after hours. During the voicemail she advised that she was not bringing her son back, effective immediately. This customer is in breach of contract, as our withdrawal policy as clearly states in the Parent Handbook - Policies & Procedures, which she signed an acknowledgment of. As per the policy there is no refund for early withdrawal. (See the attachment.) We attempted to show grace and understanding to this customer. God bless, Anthony C[redacted] Executive Director Bright Lights Child Care Ministry / The Gospel Light Ministry