Bright Neon Signs, Inc

I ordered a custom neon sign before Thanksgiving to ensure a Christmas delivery for my husbands business. This would be his only gift as it would cost 490.00. December 5 the the deadline for guaranteed delivery--I was well ahead of that.Two week prior to christmas, I emailed to see when it would be delivered so I could have someone get it off my porch before my husband came home. we will email you when it is shipped was all they said. A week prior to Christmas (It was to be shipped by ground) still nothing. After an email (no reply) and a phone call they sent me shipping tracking that said it would arrive 7pm on the 23rd. On the day of the 23--- it was in Texas (I am in [redacted]) and finally delivered in Houston. There reply after numerous calls and emails was that it was delivered.I am out 490.00-- No gift for my husband (mortified--feeling horrible) and they have not responded to any emails or phone calls. Not sure what guaranteed delivery for christmas actually means-- wrong house must still be "delivered". Unbelievably POOR customer service---and I'm not sure what to do next. Hope the Revdex.com can provide some insight and report this company for its fraudulent ways... Hoping to get my money back. Will probably need to contact an attorney--what a horrible Christmas!please help me get to the bottom of this--and help prevent others from using a business like this...Product_Or_Service: custom neon signDesired Settlementwould like the custom ordered item guaranteed for Christmas delivery A FULL refund Reduce their grade to an FA reply from the Revdex.comBusiness Response We are researching this issue and will be back in touch with you today. At this point, do you still want the sign (even if that means we need to make you another one and ship it) or do you want a refund. I am so very sorry for this mess.[redacted]Consumer Response 1/12/2015 I am rejecting this response because:  I eventually did get the product (in good condition) but have yet to receive resolution for the guaranteed Christmas Delivery.  Am I getting a full or half refund?  This product was ordered before Thanksgiving in order to insure a guaranteed delivery for Christmas.  This really did spoil what I thought would be an amazing Christmas gift for my husband.[redacted]Regards,[redacted]I am rejecting this response because: Why advertise guaranteed delivery for Christmas?  What's the guarantee? They'll give you an apology?  I was well before the deadline.  Wholesale? NOT.  I hope the better Business Business Bureau will adjust grading on this business. Why would I ever order again? a 10% discount?  Please make sure they never advertise a guarantee as now you can see they do not mean what they say---false advertising.  Would never do business here again.I will review this company very poorly (social media and more) within 1 week if there is no compensation. FINAL RESPONSE FROM BUSINESS : 1/13/2015[redacted]We can only apologize for the late delivery. We can offer you a 10% discount but that is the best we can do since we are already at wholesale pricing.