Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Bright's representative said we had a misunderstanding , actually I was given misinformation from Bright's employees about the service I was purchasingThey had not updated their sales literature or their contracts to reflect the new improved "Always Active" termite baitMy on-line research revealed that it is a superior product and only needs to be monitored once a yearIt does still need to be monitored and Bright's representative said they would come out and monitor my stations at a time when I can observe the activity or lack thereof before my initial contract expires on April 26, [redacted] and not only after I renew as they had previously statedThis resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] *** %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Bright's representative said we had a misunderstanding , actually I was given misinformation from Bright's employees about the service I was purchasingThey had not updated their sales literature or their contracts to reflect the new improved "Always Active" termite baitMy on-line research revealed that it is a superior product and only needs to be monitored once a yearIt does still need to be monitored and Bright's representative said they would come out and monitor my stations at a time when I can observe the activity or lack thereof before my initial contract expires on April 26, [redacted] and not only after I renew as they had previously statedThis resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] *** %
We have contacted consumer and it was a misunderstanding, and been resolved Best [redacted] %