Bright Smile Dentistry

To whom it may concern,We have received the complaint regarding the patient named [redacted] .We have corresponded with this patient on more than other occasions to explain to them the reason for the charges.Briefly, the patient agreed to have dental procedures done and then changed her mind and did not return to complete themThe amount in question is for a procedure already completed prior to the patient cancelling future appointmentsTherefore, she is responsible for themWe have refunded to the patient all money she paid for all future treatments that we have not completed but retained the $which was for procedures already completedWe strive to ensure the satisfaction of all our patients and thank you for giving us the opportunity to explain.Sincerely,Management

To whom it may concern,We have received the complaint regarding the patient named [redacted] We have corresponded with this patient on more than other occasions to explain to them the reason for the charges, this will be the 4th time Briefly, the patient agreed to have a dental procedures done and part of that procedure requires fabrication of custom made temporary crownsShe then changed her mind and did not return to complete that treatmentPrior to changing her mind, temporary crowns had already been madeThese temporary crowns are part of the entire treatment and requires the preperation of the teeth to which they are placed uponSince she refused the entire treatment, the temporary crowns although already made cant be placed on teeth unless they are prepared for themShe refused to prepare themWe are not charging her for placement of the temporary custom crowns, but for the fabrication (making them).We strive to ensure the satisfaction of all our patients and than you for giving us the opportunity to explain

To whom it may concern,We have received the complaint regarding the patient named [redacted].We have corresponded with this patient on more than 3 other occasions to explain to them the reason for the charges.Briefly, the patient agreed to have dental procedures done and then changed her mind...

and did not return to complete them. The amount in question is for a procedure already completed prior to the patient cancelling future appointments. Therefore, she is responsible for them. We have refunded to the patient all money she paid for all future treatments that we have not completed but retained the $750.00 which was for procedures already completed. We strive to ensure the satisfaction of all our patients and thank you for giving us the opportunity to explain.Sincerely,Management

I am rejecting this response because:
The billing statement for "Treatment Rendered" is for temporary crowns for #22-#26 for the amount of $150 each totaling $750.00.  The patient did not receive the temporary crowns on any of the teeth. I have told the dental office this. Do they need to physicallysee the patient to confirm or I can submit something from the new dentist office she is going to be seen at that will state there are no crowns on those teeth.Thank you,[redacted]

To whom it may concern,We have received the complaint regarding the patient named [redacted]. We have corresponded with this patient on more than 3 other occasions to explain to them the reason for the charges, this will be the 4th time.  Briefly, the patient agreed to have a dental procedures done and part of that procedure requires fabrication of custom made temporary crowns. She then changed her mind and did not return to complete that treatment. Prior to changing her mind, temporary crowns had already been made. These temporary crowns are part of the entire treatment and requires the preperation of the teeth to which they are placed upon. Since she refused the entire treatment, the temporary crowns although already made cant be placed on teeth unless they are prepared for them. She refused to prepare them. We are not charging her for placement of the temporary custom crowns, but for the fabrication (making them).We strive to ensure the satisfaction of all our patients and than you for giving us the opportunity to explain.