Brightlings Beads

I ordered beads on 6-2-21 and on 6-13-21 I sent an email to see where my order was with no response. On 6-16-21. I sent an email to cancel my order since I needed the beads before this date and again no response. On 6-17-21 I get an email stating that the order has been placed and shipped. I sent another email on that day stating I canceled order. I text the beads on 6-21-21. 19 days later. I feel I should not have to pay to return the package and have sent several emails 6-23 and 6-25 again with no response. Their is no phone number to call. I will NOT order from brightling beads again. Their customer service and shipping is horrible. Do NOT order from them if you need anything in a timely manner. I would love for someone to reach out to me and resolve this issue.

No response from Brightlings Beads regarding defective and missing merchandiseI have been a regular customer of Brightlings Beads for several years, placing several monthly orders. On 10/29/14 I placed an order and when I received it, found that an item was missing. Order #[redacted]; item #[redacted], [redacted]. I emailed them on 11/1, 11/5, 11/17, and 11/21 regarding this and received no response. I placed another order on 12/12/14 and when I received this order, realized that item #[redacted] was the incorrect color, should be dark green and was light green, and item #[redacted] was defective as several of the charms were black they were so tarnished and had defects in the embossing. I emailed them on 12/17, 12/18, and 12/19, also mentioning the item that I still haven't had replaced since October, and still no response. I am unable to phone them as I work full time during their hours. I would like a refund for these items or a timely replacement as soon as possible. This is maddening and frustrating as I have made many, many purchases from this company and don't understand why they would want to lose my business. I told them I would be contacting you and filing a claim, and still no response. I have not had any emails returned so I know they are getting them. I appreciate your help in this matter.Desired SettlementI would either like a refund or a timely, CORRECT replacement of these items .Business Response We had been on vacation from Dec 16th to the 28th visiting family. The person handling customer service had pulled the pearl inventory and it matched what was sent to [redacted], she did not know what to do since the pearls sent seemed correct and knowing that we would be back from our trip just after Christmas she had made the incorrect decision to wait a week until we returned to handle [redacted]'s order issues. We have contacted [redacted] and issued her a complete refund in the amount of $7.02 ($9.36 less 25% discount taken at time of purchase) for the green forest pearls and the package of charms. We have also apologized for the delay of handling her issues with hopes that we will understand. Consumer Response While they did address the current issue of the pearls being the wrong color and the defective charms and did issue me a refund for same, they still have not addressed the earlier issue of a strand of pearls missing from an order from November. I appreciate the refund, but there still is an outstanding order issue that they have not resolved. They have many emails from me regarding this. There were 3 separate issues; 1. A strand of pearls was missing from an order and was never replaced as they said they would or refunded; there was a strand of pearls that was the wrong color, and there were charms that were tarnished. The last two issues were refunded, but the first is still outstanding. Thanks so much.Final Business Response We have refunded you $5.75 for pearls purchased in order #[redacted] back to the customers [redacted] account. We hope that this resolves any outstanding issues.

re: order #XXXXXX did not honor shipping quote after payment was maid, cancelled order and has not refunded my account.I submitted an order with this site on Monday (12/16/13). Upon check out, I chose overnight delivery service, was given a [redacted] by the site, I agreed to the [redacted] and continued through checkout. I paid for my order in full, including the shipping cost. I was emailed by [redacted] from Brightlings Beads and told that a few items were unavailable and at that time I was refunded $1.56 for the unavailable items. There was no request for action on my part in the email. An hour later, I received an email that my order had been cancelled because they could not reach me and they would need an additional $30 for overnight shipping. I never received a phone call or a response request from them during the hour between emails. I immediately responded to the second email wanting to know when they tried to reach me and if my order will be shipped as promised or if I was going to receive a refund. I received no response to this email. No refund of the order total ($74.46) was tendered. I attempted to call the business phone number provided multiple times, and it was answered by a voicemail box every time. I left messages for a return call. No return calls were made. I have since emailed multiple times, requesting a refund, still no refund has been provided. I have opened a dispute with Paypal regarding this transaction.Desired SettlementImmediate full refund,.Business Response /[redacted]/To whom it may concern,This was a first time customer who did not provide us with a telephone on an overnight order that we could not full-fill completely. We emailed the customer prior to cancelling the order notifying her that we could not ship until we heard back from her. At the end of the day, we still did not hear back from her and cancelled her order. Most of our transactions are not charged until the order has been processed, except if the customer pays with Paypal. It was my employees mistake not issuing an immediate refund - once I became aware of this issue on Friday (I was home with the flu Tuesday thru Thursday) I issued an immediate refund back to the customer. (Please note our entire office was closed on the day after the transaction because the skeleton crew had the flu and we were extremely short staffed that week with people on vacation and out sick with the flu. There was only one person working on Wednesday and Thursday desperately trying to ship all of the orders out for Christmas.) It was not a fun week.Below are the details of the Paypal payment and refunds (one for charms that could not be shipped) and we were waiting to hear back from the customer to give us the OK to ship and the other for the balance of her order to be refunded.Date Mon Dec 16 10:09:24 EST 2013 Ship to [redacted]XXXXXUS United StatesTelephone XXXXXE-Mail [redacted]@gmail.com (emailed) Via Next Day Air Payment PayPal PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 76.02Capture: Transaction ID 8SKXXXXXXVXXXXXXX for 76.02Refund: Refund Transaction ID 3RXXXXXXVXXXXXXXX for 1.56Refund: Refund Transaction ID 48GXXXXXAJXXXXXXX for 74.46 If you need any further information please let me know. Sincere regards,[redacted] Final Consumer Response /[redacted]/This statement is untrue. I responded to the email they sent before the end of their business day. I never received a response from the company, in any way. I left my phone number on their answering machine and never received a return call. I emailed multiple times, and never received a reply. I would be glad to provide the emails. I was NEVER emailed that they intended to cancel the order, only that it was cancelled and at that time I should have been refunded. The poor communication among the employees should not be the customers fault. I was refunded initially $1.56 for items they claimed they did not have which is apparent in the payment details provided above. The rest of the refund was not posted to my account until I sent several emails, made several phone calls, posted on their Facebook page and sent in a complaint to the Revdex.com. Here are the only two emails I received from this business: brightlingsbeads.com 12/16/13to me Dear [redacted], Thank you for your order, it will be shipping today. Unfortunately, we are unable to ship the following items:Item#T-SA-2316 Ant. Silver Dancing Senor CharmItem#T-SA-2196 Ant. Silver Floral Cross Charm shipped 1 out of 2Item# T-BO-2295 Brass Oxide Ankh 31mm Pendant. These items have been removed from your order and a refund in the amount of $1.56 has been sent back to your Paypal account.. We apologize for any inconvenience this may have caused you. Happy Holidays, Ana Brightlings Inc175 Southport Dr. Suite 300Morrisville, NC XXXXXXXX-XXX-XXXXAnd: brightlingsbeads.com 12/16/13to me Dear [redacted], We have cancelled your order because we could not contact you regarding the modifications and excess shipping charges. We would have needed an additional $30 to ship the order UPS Next Day. Sincerely,[redacted]As you can see from the emails provided, the "employee" that handled the transaction was well aware that I had already paid through paypal, and she demonstrated that fact by refunding me the initial $1.56. I responded to the second email (which was sent approximately 3 hours after the first) immediately but never heard back, nor did I receive a refund at the time of the cancellation. As a matter of fact, they never bothered to contact me again.With all this said, though I was eventually refunded. This type of customer service is unacceptable.