Brighton Cellular Tech, Inc

***
At this time, I have not been contacted by Brighton Cellular Tech, Inc regarding complaint ID ***
Please let me know what my next step should be in resolving this issue
Sincerely,
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***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business fabricated that the phone was damagedThis business sold a damaged phoneFurthermore, the business called me a few days ago told me to come by and pick up my phoneI traveled to Brooklyn from Staten Island to have the employee hand my the unpaired phone. Currently, I paid $for the phone, and $for months of service-- but this business has not repaired or given me back my phoneI am without a phone and without a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer purchased a new LG phone from our retail store on April [redacted]. A week later, customer returned to our store, reporting an issue with the touch screen on the device. The phone was physically damaged due to an apparent drop, and the touch screen has stopped responding. As a courtesy, we had a...

technician inspect the device, and he advised that the screen was damaged due to a drop, and it'll need to be replaced. The part costs about $30 and he charges $10 labor to replace it. Please note that manufacturer's warranty on electronic devices does not cover any liquid or physical damage, and we were simply trying to help [redacted] by offering the help of an outsourced technician at cost, with us taking the phone back and forth to the tech for repair estimated. It is always unfortunate when someone damaged a brand new device, and we've all been real close to breaking our cell phone when it suddenly slips out of our hand, but when the event caused physical damage to the device, the repair is solely the responsibility of the owner, not the manufacturer or the reseller, and since we understand [redacted]'s loss, we did not attempt to take advantage of him by quoting him the reasonable repair cost, as opposed to retail charge to regular customers. I'd like to also remind you that the $190 [redacted] paid cover $130 for the device, and the remaining $60 or so is to cover the cost of new service on a sim card activated with one month of unlimited service, which I'm not sure why $190 was listed, as a clear attempt to amplify the issue and make it sound worse. We will certainly continue to work with [redacted] if he chooses to stop by our store, and our offer to help him with the repair stands, as our customer satisfaction is our main goal. We are here to answer any questions or provide any additional information if needed. Please confirm receiving this response, and we're glad to help. Thank you [redacted]

Customer purchased a new LG phone from our retail store on April [redacted]. A week later, customer returned to our store, reporting an issue with the touch screen on the device. The phone was...

physically damaged due to an apparent drop, and the touch screen has stopped responding. As a courtesy, we had a technician inspect the device, and he advised that the screen was damaged due to a drop, and it'll need to be replaced. The part costs about $30 and he charges $10 labor to replace it. Please note that manufacturer's warranty on electronic devices does not cover any liquid or physical damage, and we were simply trying to help [redacted] by offering the help of an outsourced technician at cost, with us taking the phone back and forth to the tech for repair estimated. It is always unfortunate when someone damaged a brand new device, and we've all been real close to breaking our cell phone when it suddenly slips out of our hand, but when the event caused physical damage to the device, the repair is solely the responsibility of the owner, not the manufacturer or the reseller, and since we understand [redacted]'s loss, we did not attempt to take advantage of him by quoting him the reasonable repair cost, as opposed to retail charge to regular customers. I'd like to also remind you that the $190 [redacted] paid cover $130 for the device, and the remaining $60 or so is to cover the cost of new service on a sim card activated with one month of unlimited service, which I'm not sure why $190 was listed, as a clear attempt to amplify the issue and make it sound worse. We will certainly continue to work with [redacted] if he chooses to stop by our store, and our offer to help him with the repair stands, as our customer satisfaction is our main goal. We are here to answer any questions or provide any additional information if needed. Please confirm receiving this response, and we're glad to help. Thank you [redacted]

Revdex.com:At this time, I have not been contacted by Brighton Cellular Tech, Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business fabricated that the phone was damaged. This business sold a damaged phone. Furthermore, the business called me a few days ago told me to come by and pick up my phone. I traveled to Brooklyn from Staten Island to have the employee hand my the unpaired phone.  Currently, I paid $130 for the phone, and $60 for 2 months of service-- but this business has not repaired or given me back my phone. I am without a phone and without a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a Samsung Galaxy SIII phone for $234.99 which was found to be defective and returned on February **(+$20. Postage & insurance) in exchange for a replacement. The replacement Samsung Galaxy SIII arrived on February **and was also defective. The seller now refuses to allow me a return or exchange this 2nd defective phone without charging me a 30% re-stocking fee + out of pocket postage & insurance costs, a 2nd time.The seller has my money, yet I have only another defective item. It doesn't seem legal or ethical to charge me again, as a resolution to this issue.I also contacted Samsung directly, to check on this phone's warranty information.Samsung informed me that the phone's serial numbers indicated they are "non-US" devices and carried NO warranty, except in their country of origin. Samsung instructed me to send the internal label numbers to the seller, so they can provide me with warranty info. Th seller chose not to reply to this issue.Desired Settlement: Seller arrange return of defective, non-US, Samsung Galaxy SIII phone. Issue a full refund to me.

Consumer

Response:

[redacted]

At this time, I have not been contacted by Brighton Cellular Tech, Inc regarding complaint ID [redacted].

Please let me know what my next step should be in resolving this issue.

Sincerely,

Review: Hi, I have purchased a Smartphone Model [redacted] on 10/**/15 from Brifgton Cellular Tech inc. [redacted] ###-###-####. Paid total $470 ! NYC Document#[redacted]. DCA License#[redacted]. After 3-days when I have returned to this store to exchange the phone because the touch-tone screen troubleshhoting, and spoke with a owner.He told me to don't bother me anymore, was very rude. The store policy says on receipt 7-Day Returns Restocking fee will apply No return on damaged items. Must include original packaging on Bill Payments.No refunds on service like Unlocking and Repairs.Receipt Total Includes all taxes Thank you. NYC Document #[redacted]. DCA License#[redacted]. So after I have returned few times within a week and ask and request them to exchang me the same phone wich I have purchased, they refuse me include Ugean the sales person. Please all I ask you to they refunfd full amount $470Cash, or that they exchange me the same phone [redacted] !Desired Settlement: Hi please all I ask you or they refund full amount, and phone in prestine mint condition in the box or exchange me in the same LG G4 New in the box not defective like they sold me.

Review: I purchased a brand new LG phone on April ** 2015 for $130. The sales person, who presented himself as the owner, only accepted cash payment. When I asked about the return polity, he told me the warranty on the phone was by the manufacturer. A week later, the phone broke and no longer worked. I brought back to the phone to see what can be done to fix the issue. The same man that sold me the phone, told me there would be a $40 fee to repair my week old phone. When I asked why I need to pay for a week old phone, he became rude and told you can leave if you don't want to pay the repair fees. I am the boss I run my business how I want. Now, I do not have my LG phone, I spent $130 to use the phone for a week before it broke down. And I paid 3 months in advance for serviced, $30 per month- a total of $60 in services. Something I cannot use as I cannot use the damaged phone that was sold to me.Desired Settlement: I spent a total of $190, for a damaged phone that I used for a week. I want a refund.

Business

Response:

Customer purchased a new LG phone from our retail store on April [redacted]. A week later, customer returned to our store, reporting an issue with the touch screen on the device. The phone was physically damaged due to an apparent drop, and the touch screen has stopped responding. As a courtesy, we had a technician inspect the device, and he advised that the screen was damaged due to a drop, and it'll need to be replaced. The part costs about $30 and he charges $10 labor to replace it. Please note that manufacturer's warranty on electronic devices does not cover any liquid or physical damage, and we were simply trying to help [redacted] by offering the help of an outsourced technician at cost, with us taking the phone back and forth to the tech for repair estimated. It is always unfortunate when someone damaged a brand new device, and we've all been real close to breaking our cell phone when it suddenly slips out of our hand, but when the event caused physical damage to the device, the repair is solely the responsibility of the owner, not the manufacturer or the reseller, and since we understand [redacted]'s loss, we did not attempt to take advantage of him by quoting him the reasonable repair cost, as opposed to retail charge to regular customers. I'd like to also remind you that the $190 [redacted] paid cover $130 for the device, and the remaining $60 or so is to cover the cost of new service on a sim card activated with one month of unlimited service, which I'm not sure why $190 was listed, as a clear attempt to amplify the issue and make it sound worse. We will certainly continue to work with [redacted] if he chooses to stop by our store, and our offer to help him with the repair stands, as our customer satisfaction is our main goal. We are here to answer any questions or provide any additional information if needed. Please confirm receiving this response, and we're glad to help. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business fabricated that the phone was damaged. This business sold a damaged phone. Furthermore, the business called me a few days ago told me to come by and pick up my phone. I traveled to Brooklyn from Staten Island to have the employee hand my the unpaired phone. Currently, I paid $130 for the phone, and $60 for 2 months of service-- but this business has not repaired or given me back my phone. I am without a phone and without a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,