Brighton Heating and Air

Initial Business Response / [redacted] (1000, 5, 2016/02/28) */ The invoice provided to the customer [redacted] clearly stated what furnace was to be installedThe high eff would not be code so it was decided and agreed that a 80% eff furnace stage with a dc motor which was dollars more would work greatI was ok with thatOn the invoice it states that permit fees and bringing furnace up to code was an additional fee that she was well aware ofA permit was pulled and passed and client was happy everything worked out smoothlyIn regards to the permit fees and venting with time labor and parts I had well over invested but only charged The realtors told each party that the other party was paying for the permitThe buyers realtor at closing paid out of her commission and the seller only paid for the cost of the permit [redacted] agreed to pay the costs from day oneThis is listed on the invoiceI pulled the permit when I had time to do soShe is not telling the truth by saying I avoided getting a permitIt was clearly listed on the original invoiceinspection passed [redacted] was out of town during the time the furnace was condemned and during the installationbarley spoke to meI did not meet her until I dropped off the permitThe communication problems between parties was remarkable obviouslyI went above and beyond for the buyers and sellers only to be blamed for the realtors lack of communication with everyoneShe is doing this out of spiteShe knows she is lying about thisAt least people involved admit she new she was responsible [redacted] filed a report and has a problem with being honestBy filling a report which will now be proven in court through the testimony of all parties involved [redacted] was asked to take down her complaint because she clearly lied committing damaging defamation of character/liable/slander towards me and my companyShe is still confused after being explained to by everyone that she made a mistake in blameI tried repeatedly to work with her and explain things but she ignored meAt this point a lawsuit is being filed for creating a report to damage my company my reputation and possible loss of business due to statements now and in the future Read the invoice and then decide You can't make this stuff upShe continues to want to do more damage and is pursuing to lie because I said I would not tolerate her attacking me and was seeking legal actionI fear her and my safety as well as my familyI have not been able to sleep or eat for days due to the stress and my blood pressure is high even with medsI had to close down the business before my body closes down from intense stress, heart pounding, no appetite,no sleep and now unable to work or do much of anything at the moment Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I "accept" the response because this is what he believes Do I think that this business practice is poor, yes In addition, after the Business received notice from the Revdex.com I was constantly harassed via text messaging and emails until I had to block the business and the owner See my attachments and specifically the Business' statement on replying to my inquiry email of regarding if a refund was due as the installed furnace was not installed as the estimate indicated After the City's inspection, there was no "correction" required and therefore no additional fees other than the $permit fee due Final Business Response / [redacted] (4000, 9, 2016/03/13) */ I am unclear as to what [redacted] wants from Brighton Heating and airI stand by my original response

Initial Business Response / [redacted] (1000, 5, 2016/02/28) */ The invoice provided to the customer [redacted] clearly stated what furnace was to be installedThe high eff would not be code so it was decided and agreed that a 80% eff furnace stage with a dc motor which was dollars more would work greatI was ok with thatOn the invoice it states that permit fees and bringing furnace up to code was an additional fee that she was well aware ofA permit was pulled and passed and client was happy everything worked out smoothlyIn regards to the permit fees and venting with time labor and parts I had well over invested but only charged The realtors told each party that the other party was paying for the permitThe buyers realtor at closing paid out of her commission and the seller only paid for the cost of the permit [redacted] agreed to pay the costs from day oneThis is listed on the invoiceI pulled the permit when I had time to do soShe is not telling the truth by saying I avoided getting a permitIt was clearly listed on the original invoiceinspection passed [redacted] was out of town during the time the furnace was condemned and during the installationbarley spoke to meI did not meet her until I dropped off the permitThe communication problems between parties was remarkable obviouslyI went above and beyond for the buyers and sellers only to be blamed for the realtors lack of communication with everyoneShe is doing this out of spiteShe knows she is lying about thisAt least people involved admit she new she was responsible [redacted] filed a report and has a problem with being honestBy filling a report which will now be proven in court through the testimony of all parties involved [redacted] was asked to take down her complaint because she clearly lied committing damaging defamation of character/liable/slander towards me and my companyShe is still confused after being explained to by everyone that she made a mistake in blameI tried repeatedly to work with her and explain things but she ignored meAt this point a lawsuit is being filed for creating a report to damage my company my reputation and possible loss of business due to statements now and in the futureRead the invoice and then decide You can't make this stuff upShe continues to want to do more damage and is pursuing to lie because I said I would not tolerate her attacking me and was seeking legal actionI fear her and my safety as well as my familyI have not been able to sleep or eat for days due to the stress and my blood pressure is high even with medsI had to close down the business before my body closes down from intense stress, heart pounding, no appetite,no sleep and now unable to work or do much of anything at the moment Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I "accept" the response because this is what he believesDo I think that this business practice is poor, yesIn addition, after the Business received notice from the Revdex.com I was constantly harassed via text messaging and emails until I had to block the business and the ownerSee my attachments and specifically the Business' statement on replying to my inquiry email of regarding if a refund was due as the installed furnace was not installed as the estimate indicatedAfter the City's inspection, there was no "correction" required and therefore no additional fees other than the $permit fee due Final Business Response / [redacted] (4000, 9, 2016/03/13) */ I am unclear as to what [redacted] wants from Brighton Heating and airI stand by my original response

Company billed additional money after being paid in full after work performed prior to the closing on a house
While at the home for sale, Brighton Heating gave Buyers an estimate of $3,to install a efficiency furnace Parties agreed to install and split the charges Brighton Heating installed a lower efficiency furnace on 01/28/and said that it was not cheaper because there was extra venting needed When Seller asked about pulling the City permit, it had not been done but Seller was told it would be $ Permit was not pulled; Seller called the City who called the contractor Brighton did pull the contract and brought it to the residence Brighton informed Seller the cost was $ No bill was received Two days before the closing (02/10/16) the Title Company called Seller about an unpaid bill At the same time Seller checked email and the bill dated 02/10/had been received one hour earlier in the amount of $indicating additional venting and permit fees

Initial Business Response /* (1000, 5, 2016/02/28) */
The invoice provided to the customer *** clearly stated what furnace was to be installedThe high eff would not be code so it was decided and agreed that a 80% eff furnace stage with a dc motor which was dollars more would work greatI
was ok with thatOn the invoice it states that permit fees and bringing furnace up to code was an additional fee that she was well aware ofA permit was pulled and passed and client was happy everything worked out smoothlyIn regards to the permit fees and venting with time labor and parts I had well over invested but only charged The realtors told each party that the other party was paying for the permitThe buyers realtor at closing paid out of her commission and the seller only paid for the cost of the permit*** agreed to pay the costs from day oneThis is listed on the invoiceI pulled the permit when I had time to do soShe is not telling the truth by saying I avoided getting a permitIt was clearly listed on the original invoiceinspection passed*** was out of town during the time the furnace was condemned and during the installationbarley spoke to meI did not meet her until I dropped off the permitThe communication problems between parties was remarkable obviouslyI went above and beyond for the buyers and sellers only to be blamed for the realtors lack of communication with everyoneShe is doing this out of spiteShe knows she is lying about thisAt least people involved admit she new she was responsible*** filed a report and has a problem with being honestBy filling a report which will now be proven in court through the testimony of all parties involved*** was asked to take down her complaint because she clearly lied committing damaging defamation of character/liable/slander towards me and my companyShe is still confused after being explained to by everyone that she made a mistake in blameI tried repeatedly to work with her and explain things but she ignored meAt this point a lawsuit is being filed for creating a report to damage my company my reputation and possible loss of business due to statements now and in the future Read the invoice and then decide You can't make this stuff upShe continues to want to do more damage and is pursuing to lie because I said I would not tolerate her attacking me and was seeking legal actionI fear her and my safety as well as my familyI have not been able to sleep or eat for days due to the stress and my blood pressure is high even with medsI had to close down the business before my body closes down from intense stress, heart pounding, no appetite,no sleep and now unable to work or do much of anything at the moment
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I "accept" the response because this is what he believes Do I think that this business practice is poor, yes In addition, after the Business received notice from the Revdex.com I was constantly harassed via text messaging and emails until I had to block the business and the owner See my attachments and specifically the Business' statement on replying to my inquiry email of regarding if a refund was due as the installed furnace was not installed as the estimate indicated After the City's inspection, there was no "correction" required and therefore no additional fees other than the $permit fee due
Final Business Response /* (4000, 9, 2016/03/13) */
I am unclear as to what *** *** wants from Brighton Heating and airI stand by my original response

Initial Business Response /* (1000, 5, 2016/02/28) */
The invoice provided to the customer [redacted] clearly stated what furnace was to be installed. The high eff would not be code so it was decided and agreed that a 80% eff furnace 2 stage with a dc motor which was 27 dollars more would work great. I...

was ok with that. On the invoice it states that permit fees and bringing furnace up to code was an additional fee that she was well aware of. A permit was pulled and passed and client was happy everything worked out smoothly. In regards to the permit fees and venting with time labor and parts I had well over 500.00 invested but only charged 316.00. The realtors told each party that the other party was paying for the permit. The buyers realtor at closing paid 250.00 out of her commission and the seller only paid for the cost of the 66.00 permit. [redacted] agreed to pay the costs from day one. This is listed on the invoice. I pulled the permit when I had time to do so. She is not telling the truth by saying I avoided getting a permit. It was clearly listed on the original invoice. inspection passed. [redacted] was out of town during the time the furnace was condemned and during the installation. barley spoke to me. I did not meet her until I dropped off the permit. The communication problems between parties was remarkable obviously. I went above and beyond for the buyers and sellers only to be blamed for the realtors lack of communication with everyone. She is doing this out of spite. She knows she is lying about this. At least 5 people involved admit she new she was responsible. [redacted] filed a false report and has a problem with being honest. By filling a false report which will now be proven in court through the testimony of all parties involved. [redacted] was asked to take down her complaint because she clearly lied committing false damaging defamation of character/liable/slander towards me and my company. She is still confused after being explained to by everyone that she made a mistake in blame. I tried repeatedly to work with her and explain things but she ignored me. At this point a lawsuit is being filed for creating a false report to damage my company my reputation and possible loss of business due to false statements now and in the future. Read the invoice and then decide . You can't make this stuff up. She continues to want to do more damage and is pursuing to lie because I said I would not tolerate her attacking me and was seeking legal action. I fear her and my safety as well as my family. I have not been able to sleep or eat for days due to the stress and my blood pressure is high even with meds. I had to close down the business before my body closes down from intense stress, heart pounding, no appetite,no sleep and now unable to work or do much of anything at the moment.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I "accept" the response because this is what he believes. Do I think that this business practice is poor, yes. In addition, after the Business received notice from the Revdex.com I was constantly harassed via text messaging and emails until I had to block the business and the owner. See my attachments and specifically the Business' statement on 012816 replying to my inquiry email of 012716 regarding if a refund was due as the installed furnace was not installed as the estimate indicated. After the City's inspection, there was no "correction" required and therefore no additional fees other than the $66 permit fee due.
Final Business Response /* (4000, 9, 2016/03/13) */
I am unclear as to what [redacted] wants from Brighton Heating and air. I stand by my original response.