Brighton Unique Auto, Inc

I left several messages for Mr***, and received one returned call from Kelcey S*** instead. I have copied Kelcey on status emails throughout this nightmarish process. Per Mr***'s response he says dates were not promised, and that the delay was due to the insurance carrier, but ne***er are entirely trueRocky Mountain Restoration dropped the ball numerous times. I have email confirmation from Chris Ford & Josh Sm*** w*** Rocky Mountain Restoration promising completion dates and when those dates passed I had to follow up w*** them only to find out that nothing had been done. There were times that I had to email and call multiple times to even get a response from them. I met w*** Josh on June 28th at the property to go over every line item on the initial scope of work. Several supplemental items were added and Rocky Mountain was to send the supplemental information to the insurance carrier. In working w*** Monika at Rocky Mountain, I learned that the supplemental information was NOT sent to the insurance carrier until I demanded proof on July that it had been sent. That was days that Rocky Mountain sat on the supplemental information. The unit owner is demanding months of lost rent, totaling $2,250.00. We are also being billed for a contents invoice of $4,which ne***er the HOA nor the Unit owner approved. I have asked several times for a copy of the signed approval and have yet to provided w*** the copy. I am more than happy to provide a copy of every email communication w*** Rocky Mountain

Please be advised we have reached an agreement with our customer and will be sending out an agreement next week for them to sign. Let us know if you require more information.

Thank you for your handling of this complaint. I appreciate the work that the Revdex.com does, and for their assistance in these situations. Our company Rocky Mountain Restoration (RMR) strives for great customer service, and in this case it looks like we have fell short of that goal.The homeowner and the...

property manager in this project have expressed their concerns about the lost rent and delays in the project, which we have addressed. I apologize for not reaching a resolve with them sooner, as I thought this had been handled by our team. Below I give my assessment and my offer for settlement:There are 2 important things here to note:1) No time frame for completion of this project was given, nor is it written in a contract. Projects such as this can take several months to complete, assuming all goes well in the project.Due to the number of unknown variables such as insurance approvals, scheduling of tenants, and procurement of materials,  no guarantees for completion time and date were given.2) There were delays in this project that were outside of RMR control. Our team had multiple issues scheduling with the tenant, which resulted in delays in the project. RMR also lost time awaiting for the insurance carrier to review supplemental estimates, which caused delays in the project.Based on my review of the file, there was some time lost due to a breakdown with the countertop vendor. This breakdown could have been avoided by RMR if another vendor had been selected. RMR canceled the countertop order with the vendor originally hired to do the work, and brought in another vendor that was able to complete the project timely. That being the case, I estimate that 2-4 weeks were lost on the project for this delay, which I feel could have been avoided. Based on the delay mentioned with the countertops, I will authorize a credit for the amount equal to 1 months rent for the unit, assuming that the rent is fair and reasonable based on market conditions. This credit will only be extended under 2 conditions:1) payment is made in full to RMR for all work completed (minus the credit)2) RMR receives a sign off on the "Certificate of Completion" acknowledging acceptance of the completed project.As of today the final punch list was completed and the repairs should be 100% complete in that unit. It is my intent to resolve this complaint and close out this file so that our customer can put this behind them. I again apologize for the headaches experiences by our customer and their property manager, and hope to resolve this issue promptly.Respectfully,Adam W[redacted]