Please be advised we have reached an agreement with our customer and will be sending out an agreement next week for them to signLet us know if you require more information
Thank you for your handling of this complaintI appreciate the work that the Revdex.com does, and for their assistance in these situationsOur company Rocky Mountain Restoration (RMR) strives for great customer service, and in this case it looks like we have fell short of that goal.The homeowner and the property manager in this project have expressed their concerns about the lost rent and delays in the project, which we have addressedI apologize for not reaching a resolve with them sooner, as I thought this had been handled by our teamBelow I give my assessment and my offer for settlement:There are important things here to note:1) No time frame for completion of this project was given, nor is it written in a contractProjects such as this can take several months to complete, assuming all goes well in the project.Due to the number of unknown variables such as insurance approvals, scheduling of tenants, and procurement of materials, no guarantees for completion time and date were given.2) There were delays in this project that were outside of RMR controlOur team had multiple issues scheduling with the tenant, which resulted in delays in the projectRMR also lost time awaiting for the insurance carrier to review supplemental estimates, which caused delays in the project.Based on my review of the file, there was some time lost due to a breakdown with the countertop vendorThis breakdown could have been avoided by RMR if another vendor had been selectedRMR canceled the countertop order with the vendor originally hired to do the work, and brought in another vendor that was able to complete the project timelyThat being the case, I estimate that 2-weeks were lost on the project for this delay, which I feel could have been avoidedBased on the delay mentioned with the countertops, I will authorize a credit for the amount equal to months rent for the unit, assuming that the rent is fair and reasonable based on market conditionsThis credit will only be extended under conditions:1) payment is made in full to RMR for all work completed (minus the credit)2) RMR receives a sign off on the "Certificate of Completion" acknowledging acceptance of the completed project.As of today the final punch list was completed and the repairs should be 100% complete in that unitIt is my intent to resolve this complaint and close out this file so that our customer can put this behind themI again apologize for the headaches experiences by our customer and their property manager, and hope to resolve this issue promptly.Respectfully,Adam W [redacted]
Please be advised we have reached an agreement with our customer and will be sending out an agreement next week for them to signLet us know if you require more information
Thank you for your handling of this complaintI appreciate the work that the Revdex.com does, and for their assistance in these situationsOur company Rocky Mountain Restoration (RMR) strives for great customer service, and in this case it looks like we have fell short of that goal.The homeowner and the property manager in this project have expressed their concerns about the lost rent and delays in the project, which we have addressedI apologize for not reaching a resolve with them sooner, as I thought this had been handled by our teamBelow I give my assessment and my offer for settlement:There are important things here to note:1) No time frame for completion of this project was given, nor is it written in a contractProjects such as this can take several months to complete, assuming all goes well in the project.Due to the number of unknown variables such as insurance approvals, scheduling of tenants, and procurement of materials, no guarantees for completion time and date were given.2) There were delays in this project that were outside of RMR controlOur team had multiple issues scheduling with the tenant, which resulted in delays in the projectRMR also lost time awaiting for the insurance carrier to review supplemental estimates, which caused delays in the project.Based on my review of the file, there was some time lost due to a breakdown with the countertop vendorThis breakdown could have been avoided by RMR if another vendor had been selectedRMR canceled the countertop order with the vendor originally hired to do the work, and brought in another vendor that was able to complete the project timelyThat being the case, I estimate that 2-weeks were lost on the project for this delay, which I feel could have been avoidedBased on the delay mentioned with the countertops, I will authorize a credit for the amount equal to months rent for the unit, assuming that the rent is fair and reasonable based on market conditionsThis credit will only be extended under conditions:1) payment is made in full to RMR for all work completed (minus the credit)2) RMR receives a sign off on the "Certificate of Completion" acknowledging acceptance of the completed project.As of today the final punch list was completed and the repairs should be 100% complete in that unitIt is my intent to resolve this complaint and close out this file so that our customer can put this behind themI again apologize for the headaches experiences by our customer and their property manager, and hope to resolve this issue promptly.Respectfully,Adam W [redacted]