Brights HVAC

This is in response to a letter concerning a complaint about my business, Bright's HVAC Incident number for this dispute is [redacted] On June 05, I responded to a service call from Ms [redacted] ( [redacted] ?) via a mutual friends phone Ms [redacted] stated that her HVAC systems were not cooling I advised her of our business $service call charge I arrived between 9am and am on June 07, Upon servicing her equipment I found that both systems were low on RFreon I advised her of two ways to solve the issue; first was to add leak sealant and proper charge of Freon, second was just adding the Freon to proper charge I advised her that Freon was $per pound She stated that she had called her previous HVAC company and that they charged $per pound I stated that was my business price, and she could make the choice to have the other company come out instead She replied with "No, you're already here" I added the Freon to proper charge, upstairs system using eight pounds, the main level system using nine pounds Total price for the Freon was $1105.00, plus a $service call She chose to pay with a credit card, I informed her there was a % charge for credit card usage She had no problem with that Ms[redacted] called me back later that afternoon June at 3:pm and stated the upstairs system was not cooling I told her that it would it take time to cool the upstairs and any further issues she could call back She called at 5:pm the same day and said it had still not cooled down I told Ms [redacted] that I would return the following morning On June 08,I returned to Ms.***s home to find that the coils on the out side unit were dirty causing the system to shut off on a high head pressure I cleaned the coils and checked pressures There was no charge for this return or to clean the coils and the system was working properly when I departed She stated she was happy and pleased with my work Ms[redacted] called June 20, at 3:pm to tell me about a water leak she had, not related to the previous service provided She stated she had appointments and that she would contact me after those appointments I have not heard back from her since the 20th I have pulled my phone records detailing times and dates to when she has called In my honest opinion, I believe she is upset about the price of Freon I have compared my prices to three major triad companies frequently to stay competitive I would like to know what part of this job has not been completed Thank you for your time, I look forward to closing this issueSincerely,Stephen B***Owner, Bright's HVAC

This is in response to a letter concerning a complaint about my business, Bright's HVAC.  Incident number for this dispute is [redacted].   On June 05, 2016 I responded to a service call from Ms. [redacted] ([redacted]?) via a mutual friends phone.   Ms. [redacted] stated that her HVAC...

systems were not cooling.  I advised her of our business $65 service call charge.  I arrived between 9am and 10 am on June 07, 2016.  Upon servicing her equipment I found that both systems were low on R22 Freon.  I advised her of two ways to solve the issue; first was to add leak sealant and proper charge of Freon, second was just adding the Freon to proper charge.  I advised her that Freon was $65 per pound.  She stated that she had called her previous HVAC company and that they charged $45 per pound.  I stated that was my business price, and she could make the choice to have the other company come out instead.  She replied with "No, you're already here".  I added the Freon to proper charge, upstairs system using eight pounds, the main level system using nine pounds.  Total price for the Freon was $1105.00, plus a $65 service call.  She chose to pay with a credit card, I informed her there was a .375 % charge for credit card usage.  She had no problem with that.  Ms.[redacted] called me back later that afternoon June 07. 2016 at 3:37 pm and stated the upstairs  system was not cooling.  I told her that it would it take time to cool the upstairs and any further issues she could call back.  She called at 5:45 pm the same day and said it had still not cooled down.  I told Ms. [redacted] that I would return the following morning.  On June 08,2016 I returned to Ms.[redacted]s home to find that the coils on the out side unit were dirty causing the system to shut off on a high head pressure.  I cleaned the coils and checked pressures.  There was no charge for this return or to clean the coils and the system was working properly when I departed.  She stated she was happy and pleased with my work.  Ms.[redacted] called June 20, 2016  at 3:59 pm to tell me about a water leak she had, not related to the previous service provided.  She stated she had appointments and that she would contact me after those appointments.  I have not heard back from her since the 20th.  I have pulled my phone records detailing times and dates to when she has called.  In my honest opinion, I believe she is upset about the price of Freon.  I have compared my prices to three major triad companies frequently to stay competitive.  I would like to know what part of this job has not been completed.   Thank you for your time, I look forward to closing this issue. Sincerely,Stephen B[redacted]Owner, Bright's HVAC