Brightside Academy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Miller Associates:Although it is understandable that you would choose to defend your company, it is disheartening that you would choose to do so with facts Considering, you have not been kind enough to contact us via phone, you may be getting a one sided story; let me clarify:As you state in your response, you are “always weeks out to start a job” If this were true, then our job would have been started around the 3rd week in May, which is very close to what we were promised When Rob came to our home to collect the deposit check in question, we specifically asked for a start date, at which time we were told the 1st or 2nd week in May He explained it was a very straightforward project and it would go quickly In hindsight, I see now why the start date blank was not filled in on the paperwork, because in fact it was never intended to be keptYes, the prints took many weeks to receive, and during the delay we urged Rob to come up with a quicker method but he chose to stay with Dennis This should have been handled in a more expedient manor, and this is the responsibility of your company.We made a change to the prints that your team suggested to us It was suggested to us (as written on the prints we received on 5/23) that the pitch be changed so after discussion with Rob, we agreed We would have never known to make such a change without your team advising It was your team that created the prints so in reality you were suggesting a change to your own workIf you received the prints on May 23rd, why the two plus week delay between receipt of prints and filing for permit? Again this is another delay from your company and your responsibility to keep the job on scheduleYou state in your response that your project manager came to our house to measure on 6/ This is not true, he was at our house on 6/around 9am So this would make your timeline of working with the City of Noblesville incorrect Your vacation and illness are delays on your side and your company’s responsibility to continue with business as planned If this were a problem we should have been informed; we assume you are doing business and working toward the start of our projectOn 6/we were still attempting to get information on a start date for our project In which we received a message the project would start after the 4th That is a broad statement and still not a start date By 7/we had still not received confirmation of a start time and no schedule had been given to us On 7/we cancelled the project Bottom line is this, there was no communication from your company unless we initiated All responses from your company were in response to our inquiries and never proactively from your company We hired your company over other bidders because of your promised timelines and quickness The delays you explain are no fault of ours We have lost complete confidence in allowing your company to tear into our house to add an addition in fear of more excuses, delays and promises Additionally, the “time” you put into our project is something that you need to absorb as the mismanagement of this job is no fault of our own.Additionally, after the project was cancelled, we were informed that we would receive a call from the “owner” The owner has never called us despite our being told he would several times I believe that Miller Company and Associates would have never contacted us if we would not have gone to the Revdex.com Again we are requesting an $refund as the list of excuses received from Miller Company and Associates in response to our complaint is a great showing of how the excuses just keep coming with complete lack of ownershipAsking someone to wait 74+ days with no start date scheduled and no communication unless the homeowner initiates is completely unacceptable

Permits where pulled with the city of Noblesville and we were ready to start work when clients decided to cancel the project and we are willing to refund $6,

We have Completed the Framing, Ruff in Electrical, Ruff in HVAC, Ruff in PlumbingProject is ready for inspectionHomeowner pulled permits and refused to have us meet with the inspector during inspection so we could have the opportunity to correct any thing inspector see fit for correction in order for the project to pass inspection At this point we are more than happy to meet with the inspector to move the project to the next phase which is Insulation and Drywall Homeowner balance of the first phase is $3,000.00 At the time of inspection completion and pass this balance is due. Homeowner has indicated to me that his loan did not go thru and would not like for us to continue to work on the project. We have decided not to move forward with this client and we are not willing now to meet with the inspector to address any issues. Thank you Chris Miller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response provided by Miller Company and Associates is completely wrong. I have been following up with them from day one and they never fixed. We scheduled inspection and they did not show-up. I have also provided them the list of inspection issue items. The done by them related to framing, plumbing, electrical and HVAC is in-completed. They hired landscaping company to do my framing work and other un-skilled technicians. None of the work they have done meets the construction code/standards and also issues everywhere. In addition to this, I lost more than 3 months (waiting for them to do work, fixing issue - which are not fixed till date, rework etc.). I attached the list of items that were discussed with their supervisors and Mr. Chris multiple times but they did not respond or fixed till date.They told me they are coming to fix the issue and took all their items without fixing the issue and when I called Mr Chris Miller, he said he will not work for me anymore and will not fix any issue. I have sent them letters, email, and other communications multiple times but no response. They are completely lying. I have been observing more and more issues everyday for the work they have done and would need to spend more money to fix their issues and to complete the incomplete work done by Miller and Company.It is completely re-work and I lost huge money already and time. Logically, Miller company should refund entire advance amount and not just $3000.I request Revdex.com to help me to resolve this matter.
Regards,
[redacted]

Miller company did plumbing, framing, electrical and HVAC work for Mr. [redacted].  Regarding the framing, he wanted an entire wall moved ½ of an inch…. and to make him happy Miller Company moved the wall for him.  This being said, Mr. [redacted] is very unreasonable… and very difficult to work...

with.  Upon completing the work to code and per our arrangement, we requested to be present when he scheduled the inspection to be done and he refused to let us attend the inspection.  We have tried on various occasions to contact Mr. [redacted] to schedule an appropriate walk through for conclusion on these issues. He will not return any of these calls requesting to meet.  We are more than happy to work with him, but it is hard to do when he will not return any of call or respond to any attempt to communicate with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Miller is completely lying. I can't believe person who made me all promises before getting the work on quality and completing the planned phases in time but failed to keep those promises. If I knew this I would not have given the work to him. They don't have quality folks working for them and also contractors they hired were landscaping company for my framing work. I also forwarded all the emails, letters earlier. When mentioned the issue on day one of the start of framing rough-in work, but he never show-up and was avoiding from day one. When asked for design for the work, he never show-me or given to me.Originally, I was given estimates of $11000 but later (before start of the work) we agreed discounted price for Framing, Electrical, HVAC, and Plumbing to $9341. That means $9341 will cover all the work from start to finish for 3 phases (Framing, Electrical, HVAC, and Plumbing). That means rough-in (and ready for inspection and work will pass the inspection) and finish work (post inspection). He has not even completed the rough-in work and when I provided list of all the issues, they got scared and left the work (framing, electrical, plumbing, hvac) without fixing or completing the work. Since I was told by his supervisor to schedule for a inspection all the issues/items will be fixed meantime. So accordingly, I had inspection scheduled but we failed the inspection. After we found additional issues by inspection (in addition to original issue list), and communicated to Mr. Miller via email, letter, via his supervisor, but they never responded. I even provided inspectors contact to his supervisor so that they can understand all the issue and fix. As per city inspector, looks like Mr. Miller wanted to meet him and did not wanted to fix the issue. It seems he must be trying for some arrangement without going through the efforts of fixing the actual issues and comply with building code. Hence looks like city inspector did not feel comfortable meeting with him instead he offer them to meet with me and inspector at my house but Mr. Miller of-course did not want to meet us and fix all the issues. They also lie with me saying they are going to come one day and fix all the issue but silently took their tools, left the trash/debris behind and never show-up or call me (in mid June). Last email I received from him was on June 29th saying "We are just not interested in continuing working for you". That time I asked him to refund the balance from $8000.I mentioned to Mr. Miller and his supervisor that I will not be continuing with them for remaining work (other than 3 phases mentioned above) as my loan was not approved. But I wanted them to fix all the issue and make the rough-in work ready for inspection and come-back for remaining finish work for those 3 phases and settle the amount after they complete the finishing work for above 3 phases but instead of that they left the work and did not even complete the work worth of $5000.But based on the issue we reported to them (that includes issues during inspection) they got scared and left the work and mentioned to me that they are not willing to work for me anymore.  I am also not interested continue to work with them as no way Miller and company can provide the quality work (not even meeting the code) to any homeowner. Their contractors and manager was telling me why I had to pull the permit as it is hurdle for them to fix all the issues and meet the construction code. Since I had given then $8000 in advance but the rough-in work was not completed (not even 50%) for above 3 phases (Framing, Electrical, HVAC,and Plumbing), I am ok for them to keep $5000 (from initial advance of $8000) and refund $3000. I think $5000 is fair amount for the work they did though I should be asking more as I have to spend more than $5000 to fix the mess created by Mr. Miller company and some of the work could not even be fixed due to sloppy framing work, electrical and other rough-in work unless I redo the complete project which is going to cost be another $15000 and another few valuable months. I don't think Miller and company compensate the expenses for entire redo of the project. I already lost more than 3 months waiting for them and I had to suffer huge loss (which is not even mentioned here) as I had to cancel my international trip.I request Revdex.com to help to refund of $3000.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is my only option.  It is obvious that Miller Associates believes their own lies and is unwilling to accept the facts and refund our construction deposit.  For the record, the facts are as follows:-  Miller Associates was hired to add a room onto our house on 4.22.2016- Work on the project was to begin at the beginning of May 2016- No communication was received from Miller Associates UNLESS we contacted them FIRST; otherwise we were kept completely in the dark on our project- 74 days after we paid Miller Associates $8423, we still HAD NOT received a start date for our project or any communication UNLESS we contacted them FIRST.  Due to the lack of professionalism from Miller Associates and a clear indication they were unable and unwilling to complete our project as promised, we cancelled our job.- Miller Associates feels that they are owed $2000 of our deposit money EVEN THOUGH THEY FAULTED ON THEIR PROMISED TIMELINES and NEVER COMMUNICATED WITH US.  
Regards,
[redacted]

We are working out the issues with Mr. [redacted] on this projectWork was done by Terry R[redacted] of [redacted]phone number [redacted] Homeowner had pulled permits but work was never inspected by the city of Morresville. The work...

completed at property was of poor quolity and does not meet the building codes or Mooresville.  We are currently working with Mr. [redacted] to address issues but at this time Terri with [redacted] has not been to the job sight or followed up with me or Mr. [redacted] regarding the issues at hand.

We do agree that the contract was signed on 4/22/16 ….but we are always 4 weeks out to start a job due to our schedule and we do not agree that a start date of the first of May was promised. The first thing needed on a job like this is we need to get prints done for the job.  Dennis our contact...

person who does prints was very busy and we do acknowledge that it did take a month to get those done, and this was communicated to Mr. [redacted] and he was made aware of that. They received the prints on May 23rd.  A week later on June 1st the [redacted]’s informed us that they wanted to make changes to the prints.  They wanted to change the pitch of their roof and remove the window in the dormer to gain height for a better slope.  The delay in prints we agree is out of the norm, and was beyond our control and the [redacted]s were made aware of this and once received they were still eager to move along with the project.  On or around June 3rd Chris M[redacted] turned in the prints and all documentation needed to obtain a permit. The contact person at the city of Noblesville created an aerial view of the cite plan as there was no plat plan on file for this property.   On June 8th Chris M[redacted] received an email from a representative from the city of Noblesville stating that they needed measurements from the proposed property line to the proposed structure which was another unforeseen delay. Until this email we were under the impression the permit was being processed.  Immediately upon this news Rob had our project manager Mark Davidson drive out to the property to get these measurements for Miller Company and we turned them in to Justin at the City of Noblesville that very same day. The following day  on June 9th Rob, the salesman sent an email requesting if there were any updates on the permit.  His reply was that he needed the measurements, and Rob replied saying they were sent on the 8th and he once again sent them to Justin.  At this point, the salesman Rob was out of the office for 2 weeks  due to having major surgery and was not working.  This is not an excuse, it just was what happened,  and  during that time Chris Miller the owner, was also out of the office on a  vacation.  We take responsibility that this was not the best timing for Miller Company to have their top two people out of the office at the same time…however, the vacation was planned and paid for and could not be cancelled, and the surgery was ordered by the doctor and was advised to be done immediately.  Keep in mind we were still under the impression that the permit was still moving forward and being processed.  Upon returning to work….On June 22nd Rob followed up with Justin at the City of Noblesville regarding the status of the permit, and Justin stated he still did not receive the measurements.  Miller company has these emails saved and will provide should they be needed.  Rob re sent them again (for the third time).  On June 23,rd Rob text Mr. [redacted] to inform him that the permit had been approved and that Chris would be picking the permit up on the 24th.  Mr. [redacted] replied, “Perfect, thank you.”  Mr. [redacted] text Rob that same day asking what was the best guess for start time on their project, and Rob replied that Miller Co was looking at right after the fourth.  On Saturday July 2nd Rob received a text from Mr. [redacted] asking if Rob could give him a call regarding their project when he could.  There was no sense of urgency…. he simply asked for a phone call regarding the project and it was the holiday weekend so Rob responded that he was out of town with very limited cell service and he would call him once he was back after the 4th.  On Monday July 4th at 4:29 PM as Rob was traveling back from Tennessee he  received a text from Mr. [redacted]  stating they wanted to cancel the project, and his exact words were they decided to do this project on the original timelines but due to the delays they could not move forward.  Rob responded that Miller Company had all the things needed to start the project and would be able to knock it out quickly. Mr. [redacted] responded and thanked him for his response but that he still wants to cancel the project and wants his deposit returned.  Miller Company is still ready and eager to complete this project, however if Mr. [redacted] wants to cancel, due to the monies spent on the drawings, permit fees as well as time involved on the project, we would agree to refund $6423 to Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 Dear Miller Associates:Although it is understandable that you would choose to defend your company, it is disheartening that you would choose to do so with false facts.  Considering, you have not been kind enough to contact us via phone, you may be getting a one sided story; let me clarify:As you state in your response, you are “always 4 weeks out to start a job”.  If this were true, then our job would have been started around the 3rd week in May, which is very close to what we were promised.  When Rob came to our home to collect the deposit check in question, we specifically asked for a start date, at which time we were told the 1st or 2nd week in May.  He explained it was a very straightforward project and it would go quickly.  In hindsight, I see now why the start date blank was not filled in on the paperwork, because in fact it was never intended to be kept. Yes, the prints took many weeks to receive, and during the delay we urged Rob to come up with a quicker method but he chose to stay with Dennis.  This should have been handled in a more expedient manor, and this is the responsibility of your company.We made a change to the prints that your team suggested to us.  It was suggested to us (as written on the prints we received on 5/23) that the pitch be changed so after discussion with Rob, we agreed.  We would have never known to make such a change without your team advising.  It was your team that created the prints so in reality you were suggesting a change to your own work. If you received the prints on May 23rd, why the two plus week delay between receipt of prints and filing for permit?  Again this is another delay from your company and your responsibility to keep the job on schedule. You state in your response that your project manager came to our house to measure on 6/8.  This is not true, he was at our house on 6/10 around 9am.  So this would make your timeline of working with the City of Noblesville incorrect.  Your vacation and illness are delays on your side and your company’s responsibility to continue with business as planned.  If this were a problem we should have been informed; we assume you are doing business and working toward the start of our project. On 6/29 we were still attempting to get information on a start date for our project.  In which we received a message the project would start after the 4th.  That is a broad statement and still not a start date.  By 7/2 we had still not received confirmation of a start time and no schedule had been given to us.  On 7/4 we cancelled the project.    Bottom line is this, there was no communication from your company unless we initiated.  All responses from your company were in response to our inquiries ….. and never proactively from your company.  We hired your company over other bidders because of your promised timelines and quickness.  The delays you explain are no fault of ours.  We have lost complete confidence in allowing your company to tear into our house to add an addition in fear of more excuses, delays and false promises.  Additionally, the “time” you put into our project is something that you need to absorb as the mismanagement of this job is no fault of our own.Additionally, after the project was cancelled, we were informed that we would receive a call from the “owner”.  The owner has never called us despite our being told he would several times.  I believe that Miller Company and Associates would have never contacted us if we would not have gone to the Revdex.com.  Again we are requesting an $8423 refund as the list of excuses received from Miller Company and Associates in response to our complaint is a great showing of how the excuses just keep coming with complete lack of ownership. Asking someone to wait 74+ days with no start date scheduled and no communication unless the homeowner initiates is completely unacceptable.