Hello, I am Christopher Taylor, I am the President, CEO of C Taylor IncDBA., I am the President, CEO of C and S AutomotiveThere are two vehicle's in reference to this complaint, I will be addressing them one at a time
First, lets address the Honda Accord CoupeThis vehicle has
actually been in the shop for over monthsTwo months ago it was transported to our new shop locationWhen this vehicle first came in it was completely inoperatableWe performed diagnostics which determined that the vehicle needed its primary intake valves replaced and its main cylinder head replacedThe customer provided the master rebuild gasket kit and the cylinder head, but never purchased the intake valves that needed to be installedIn addition we where never given permission to purchase the intake valves eitherThe customer has two options for this vehicle
Option 1: Purchase the intake valves, they will be installed and the motor will be reassembledAt which point the customer can pay the original invoice and pick up the car
Option 2: They can pick up the car the way it sits after paying the storage ticket that has incurred from sitting on the lot
Invoice attatched
Second, A Izuzu Axiom, which has been sitting on my lot for two monthsThis vehicle was sitting on the lot when we took over the new buildingWe where asked to diagonose why the vehicle had chargeing issuesWe performed computer diagnostics and determined that the alternator is badWe where never giving permission to go any further on this vehicle
There is only one option for this vehicle
Option: This vehicle has not been opened up for service and at this point we are unwilling to fix this vehicle due to an deliquent charge accountThe invoice for this vehicle needs to be paid in full and the vehicle promptly picked up
Thank you Christopher Taylor C and S Automotive
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this man was incarcerated about a month ago I was never aware that he was incarcerated he's trying to charge me storage fees for time that he was incarcerated the work that he claims that was done to the vehicles was never done to the vehicle these invoices that he has attached to the message are generated from his phone..... he has an app in which you generate them.... so he just made a these invoices the last attempt to pick up the vehicle was made a couple of days ago.... he called law enforcement and when they asked him to show any proof of invoices or Bills to us he cannot provide them at the time so these were just recently made
Regards,
[redacted]
Hello, I am Christopher Taylor, I am the President, CEO of C Taylor IncDBA., I am the President, CEO of C and S AutomotiveThere are two vehicle's in reference to this complaint, I will be addressing them one at a time
First, lets address the Honda Accord CoupeThis vehicle has
actually been in the shop for over monthsTwo months ago it was transported to our new shop locationWhen this vehicle first came in it was completely inoperatableWe performed diagnostics which determined that the vehicle needed its primary intake valves replaced and its main cylinder head replacedThe customer provided the master rebuild gasket kit and the cylinder head, but never purchased the intake valves that needed to be installedIn addition we where never given permission to purchase the intake valves eitherThe customer has two options for this vehicle
Option 1: Purchase the intake valves, they will be installed and the motor will be reassembledAt which point the customer can pay the original invoice and pick up the car
Option 2: They can pick up the car the way it sits after paying the storage ticket that has incurred from sitting on the lot
Invoice attatched
Second, A Izuzu Axiom, which has been sitting on my lot for two monthsThis vehicle was sitting on the lot when we took over the new buildingWe where asked to diagonose why the vehicle had chargeing issuesWe performed computer diagnostics and determined that the alternator is badWe where never giving permission to go any further on this vehicle
There is only one option for this vehicle
Option: This vehicle has not been opened up for service and at this point we are unwilling to fix this vehicle due to an deliquent charge accountThe invoice for this vehicle needs to be paid in full and the vehicle promptly picked up
Thank you Christopher Taylor C and S Automotive
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this man was incarcerated about a month ago I was never aware that he was incarcerated he's trying to charge me storage fees for time that he was incarcerated the work that he claims that was done to the vehicles was never done to the vehicle these invoices that he has attached to the message are generated from his phone..... he has an app in which you generate them.... so he just made a these invoices the last attempt to pick up the vehicle was made a couple of days ago.... he called law enforcement and when they asked him to show any proof of invoices or Bills to us he cannot provide them at the time so these were just recently made
Regards,
[redacted]