BrightStar Care Schaumburg

Initial Business Response / [redacted] (1000, 7, 2015/07/13) */ I understand that Mr [redacted] has withdrawn his complaint against BrightStar CarePlease advise if this is not, in fact, correctThank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint has not been withdrawnThe matter still must be resolvedThey had waited an exorbitant amount of time to bring the problem to my attentionThe problem happened days into the yearly contract and they waited over a year to bring it to my attentionNow they want an immediate resolutionIt has caused me many physical and emotional issues which cannot be easily resolvedThe issue must be resolve so I can receive the proper careI was told when I signed up that I would be charged no more than $per month for the first three months then the insurance would pay the restNow they want more money which I cannot affordI am disabled and wheelchair bound, I need the assistance for everyday living which I am having a difficult time receivingI just wish to get that care I signed up for at the agreed price Final Business Response / [redacted] (4000, 12, 2015/07/24) */ Contact Name and Title: [redacted] , President Contact Phone: XXXXXXXXXX Contact Email: [redacted] @brightstarcare.com Mr [redacted] has indicated to my office that he has withdrawn the complaintPlease let me know if that is correctThanks Final Consumer Response / [redacted] (2000, 26, 2015/08/05) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: BrightStar continues to work with me and the insurance resolve the situation

Initial Business Response /* (1000, 7, 2015/07/13) */
I understand that Mr. [redacted] has withdrawn his complaint against BrightStar Care. Please advise if this is not, in fact, correct. Thank you.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/14) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
The complaint has not been withdrawn. The matter still must be resolved. They had waited an exorbitant amount of time to bring the problem to my attention. The problem happened 60 days into the yearly contract and they waited over a year to bring it to my attention. Now they want an immediate resolution. It has caused me many physical and emotional issues which cannot be easily resolved. The issue must be resolve so I can receive the proper care. I was told when I signed up that I would be charged no more than $600 per month for the first three months then the insurance would pay the rest. Now they want more money which I cannot afford. I am disabled and wheelchair bound, I need the assistance for everyday living which I am having a difficult time receiving. I just wish to get that care I signed up for at the agreed price.
Final Business Response /* (4000, 12, 2015/07/24) */
Contact Name and Title: [redacted], President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@brightstarcare.com
Mr. [redacted] has indicated to my office that he has withdrawn the complaint. Please let me know if that is correct. Thanks.
Final Consumer Response /* (2000, 26, 2015/08/05) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
BrightStar continues to work with me and the insurance resolve the situation.