BrightStar Care

I hired Brightstar to provide home health care to me following my hospitalization for cancer and related medical problemsI am writing to you because I have not been able to get reimbursement of $owed to me to cover the costs to repair damages done to my car and my household property by three CNAs/home healthcare workers who were assigned by Brightstar to provide home care to me between July-November The Brightstar CNAs/home health aides/employees in question were [redacted] , [redacted] and [redacted] Since November 2017, my daughter has repeatedly provided copies of written estimates and receipts of the costs to repair the damage to [redacted] , the Regulatory and Compliance Officer and Office Manager of BrightStar Care of Duluth, and the office's Administrative Assistant, [redacted] ***, as well as to [redacted] and [redacted] & [redacted] , owners of the Brightstar Duluth franchiseWe have followed up the emails with phone calls in an effort to finally r

Date: Thu, Feb 2, at 2:PMSubject: Review DocumentationTo: [redacted] < [redacted] @ [redacted] .net>Cc: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>, " [redacted] " < [redacted] @ [redacted] > [redacted] ,Rob and I are eager to resolve your billing dispute? One of the outstanding issues is your request for documentation - we have sent it to you but you apparently have not received any of our written communications? Accordingly, we ? invite you to review all of our documentation regarding billed service dates in person at our office? We can then have a productive discussion to resolve this issue in a cordial manner.We are out of town until February but can meet anytime after that date? Please let us know what date and time is convenient for you and we will be sure to have all of the paperwork ready for your review? Our office address is listed below my signature.I look forward to hearing from you,KERRY M***

From: [redacted] Sent: Sunday, February 01, 2015 5:02 PMTo: infoSubject: withdraw complaint I complained about Brightstar Home Care Company. When I received my credit card statement I found out that they did provide a full... refund. Please withdraw the complaint I filed online on 2/1/2015. [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:This dispute between me ( [redacted] ) and BS (BrightStar Care of Fairfax) arose because one month after terminating the service to my household, on March 19, 2016, BS charged illegally my Credit Card $Illegally because upon termination of their service, the authorization to charge my CC also endedInstead of discussing with me what they perceived was missing charges for service calls, they went ahead, charged my CC, as if they had carte blanche, and refused to give me an explanation for months, and only then, due to the intervention [redacted] of the OAG (Office of the Attorney General of the Commonwealth of Virginia)In their greed they held on the $they owed me until Feb14, despite their lack of proof; a behavior unbecoming of an honest public service company.I never talked to MrsKerry M [redacted] (owner of GS), and only or times to her husband MrRobert M***, but when I read her messages, emails and comments to Revdex.com and OAG I have the same visceral reaction of listening to [redacted] "alternative facts"You can see how she lied to the Revdex.com (Revdex.com), to the OAG, even contradicting her own assertions in this archiveShe systematically distorts my statementsHer tardy response to my complaint to Revdex.com on August 29, is a marvel of deceit.? To forefend arguments of “I said, she said” it is necessary to look into the consistence of the argumentsAs one can see in my letter of April 20, email of July 10, and my complaint to Revdex.com of July 19, my request was for BS to reimburse me of $of unjustified charges done on March 19, I took for granted that one of the $charges was justified (by some error of their accounting system) because I had proof of service callsLacking any receipts or invoices for (out of 15) of the charges to my CC, the only thing I could do was assuming that $was pay for the visits, but didn’t know whichI also found most intriguing a charge of $90.? MrsM [redacted] stresses the fact that she provided the notes for 11/20/and 12/4/15, which she did on 12/19/with all the invoices to [redacted] It was unnecessary! I have those notes too? Those are not the missing notesShe seems surprised that I asked for the notes of 12/11/It should be obvious that without a list of their service calls I couldn’t know which notes were missingI was finally able to reconstruct their list with the invoices provided by [redacted] on Dec 19, (email to [redacted] of 12/26/16, inserted in Item_7_-_Jan_11_letter_from_OAG_with_ [redacted] _response.pdf in this archive)It turns out that MrsM [redacted] does not have nursing notes for both the 11/and 12/dates eitherNonetheless, she charged for those dates, despite her assertion that “we do not charge the client for any service until we have the corresponding nursing note from our caregivers” (in this archive as M [redacted] AG.pdf).? The alleged “proofs” of MrsM [redacted] are a screen shot of her computer and a scribbled note on a piece of paperThe screen shot ( [redacted] _Nov_27_Shift_Proof-of-Pay.pdf) is not even a proof that Yosselin, her employee, received the money, much less that the service was renderedIt only proofs the incompetent work of their account services and how they exploit their employees, charging me $30/hour but paying her only $11.5/hourWho can accept a note on a piece of paper as proof that the service was rendered? Nevertheless, I gave MrsM [redacted] the benefit of the doubt and accepted that chargeMrsM [redacted] offered to reimburse me of the $on condition that I sign on a gag order that would make this dispute in the Revdex.com and in the OAG sealed and unavailable to FOIAWhich honest business would do such a thing? I told her, her conditions were unacceptable (attached as email [redacted] _2_7_17.pdf).I rebut MrsM [redacted] assertions by inserting my notes in red into her [redacted] _timeline.pdf, attached here as BS timeline with notes.docx.I don’t think a note on a piece of paper is “proof” of anything, but as MrsM [redacted] presents a note on a piece of paper as “proof” of service rendered on 12/11, I present a shot of my wife’s calendar as “proof” that Yosselin did not work for us on 11/(attached as [redacted] calendar November.pdf ).I hope that with this debate in the Revdex.com and OAG, BrightStar Care of Fairfax exposed itself as a dishonest, money grabbing business that has no respect for its client's privacy, that exploit its clients and employees, it is not to be trusted, and does not follow the most basic principles of public serviceA whole year of dispute, of personnel's time spent at Revdex.com and OAG, to hold on $that it illegally charged my credit cardI feel that this information must be available to the publicAs a home care service, I presume most of BS clients are old people, physically and possibly mentally disabledThose are the most vulnerable people of our nation and it is a shame that there are companies abusing themI don't wish this experience to anyone? Attachments:BS timeline with notes.docxemail [redacted] _2_7_17.pdf [redacted] calendar November.pdfRegards, [redacted] ?

representation of equipment, services after others who came in afterwards
Extremely bad customer serviceWe were visiting from out of town, completed the paperwork and the girl at the front desk let two people who came in after us use the beds we'd spoken forI asked for a lay down high pressure bed and when I finally got into the bed it only had high pressure face lampsThey do not have a lay down high pressure bedI emailed the owners and got no responseI went back and asked for a refund on the one month membership we bought and it was turned downThis is a very poor operationThe service is terrible, the beds are low grade and the entire operation is dirtyHighly not recommended~***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello my name is *** ***
And I wanted to check up the status on my complaintRevdex.com:
This letter is to inform you that Southland Motors has carried out to my satisfaction the resolution it proposed for my complaint, filed on
6/4/7:07:PM and assigned ID ***
Regards,

I hired Brightstar to provide home health care to me following my hospitalization for cancer and related medical problemsI am writing to you because I have not been able to get reimbursement of $owed to me to cover the costs to repair damages done to my car and my household property by three CNAs/home healthcare workers who were assigned by Brightstar to provide home care to me between July-November The Brightstar CNAs/home health aides/employees in question were *** ***, *** *** and *** ***Since November 2017, my daughter has repeatedly provided copies of written estimates and receipts of the costs to repair the damage to *** ***, the Regulatory and Compliance Officer and Office Manager of BrightStar Care of Duluth, and the office's Administrative Assistant, *** ***, as well as to *** *** and *** & *** ***, owners of the Brightstar Duluth franchiseWe have followed up the emails with phone calls in an effort to finally r

I called them when I was in need of services Told them when I needed them to start
They gave me a price over the phone Setup a meeting to go over care needed for my parents - they were almost minutes lateThey then changed the price - said they would contact me the next day (never did) I called them because they were supposed to start service the next day and found out they were not even planning on starting Luckily I called and found out - otherwise my parents would have been in serious trouble How do companies like this stay in business

*** ***,The Revdex.com brought your complaint to our attention today We are sorry that you still feel this issue to be unresolved Although we are confident that you were billed accurately for the services we provided, we are very willing to review your bill with you
again. As you recall, over the course of several phone conversations, we discussed each visit billed You were also sent copies of the invoices detailing the dates of service you were billed for and we included the corresponding nursing note (signed by your wife) documenting that those dates of service did take place We encouraged you to point out any discrepancies between dates of service billed and dates on the signed nursing notes.We will send you the invoices and documentation again for your review if you think that would be helpful Again, if you find that we overbilled you for service dates that did not take place, we will gladly rectify the situation.Kerry and Robert M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: [redacted]
I am rejecting this response because:This dispute between me ([redacted]) and BS (BrightStar Care of Fairfax) arose because one month after terminating the service to my household, on March 19, 2016, BS charged illegally my Credit Card $Illegally because upon termination of their service, the authorization to charge my CC also endedInstead of discussing with me what they perceived was missing charges for service calls, they went ahead, charged my CC, as if they had carte blanche, and refused to give me an explanation for months, and only then, due to the intervention [redacted] of the OAG (Office of the Attorney General of the Commonwealth of Virginia)In their greed they held on the $they owed me until Feb14, despite their lack of proof; a behavior unbecoming of an honest public service company.I never talked to MrsKerry M[redacted] (owner of GS), and only or times to her husband MrRobert M[redacted], but when I read her messages, emails and comments to Revdex.com and OAG I have the same visceral reaction of listening to [redacted] "alternative facts"You can see how she lied to the Revdex.com (Revdex.com), to the OAG, even contradicting her own assertions in this archiveShe systematically distorts my statementsHer tardy response to my complaint to Revdex.com on August 29, is a marvel of deceit.? To forefend arguments of “I said, she said” it is necessary to look into the consistence of the argumentsAs one can see in my letter of April 20, email of July 10, and my complaint to Revdex.com of July 19, my request was for BS to reimburse me of $of unjustified charges done on March 19, I took for granted that one of the $charges was justified (by some error of their accounting system) because I had proof of service callsLacking any receipts or invoices for (out of 15) of the charges to my CC, the only thing I could do was assuming that $was pay for the visits, but didn’t know whichI also found most intriguing a charge of $90.? MrsM[redacted] stresses the fact that she provided the notes for 11/20/and 12/4/15, which she did on 12/19/with all the invoices to [redacted]It was unnecessary! I have those notes too? Those are not the missing notesShe seems surprised that I asked for the notes of 12/11/It should be obvious that without a list of their service calls I couldn’t know which notes were missingI was finally able to reconstruct their list with the invoices provided by [redacted] on Dec 19, (email to [redacted] of 12/26/16, inserted in Item_7_-_Jan_11_letter_from_OAG_with_[redacted]_response.pdf in this archive)It turns out that MrsM[redacted] does not have nursing notes for both the 11/and 12/dates eitherNonetheless, she charged for those dates, despite her assertion that “we do not charge the client for any service until we have the corresponding nursing note from our caregivers” (in this archive as M[redacted]AG.pdf).? The alleged “proofs” of MrsM[redacted] are a screen shot of her computer and a scribbled note on a piece of paperThe screen shot ([redacted]_Nov_27_Shift_Proof-of-Pay.pdf) is not even a proof that Yosselin, her employee, received the money, much less that the service was renderedIt only proofs the incompetent work of their account services and how they exploit their employees, charging me $30/hour but paying her only $11.5/hourWho can accept a note on a piece of paper as proof that the service was rendered? Nevertheless, I gave MrsM[redacted] the benefit of the doubt and accepted that chargeMrsM[redacted] offered to reimburse me of the $on condition that I sign on a gag order that would make this dispute in the Revdex.com and in the OAG sealed and unavailable to FOIAWhich honest business would do such a thing? I told her, her conditions were unacceptable (attached as email[redacted]_2_7_17.pdf).I rebut MrsM[redacted] assertions by inserting my notes in red into her [redacted]_timeline.pdf, attached here as BS timeline with notes.docx.I don’t think a note on a piece of paper is “proof” of anything, but as MrsM[redacted] presents a note on a piece of paper as “proof” of service rendered on 12/11, I present a shot of my wife’s calendar as “proof” that Yosselin did not work for us on 11/(attached as [redacted] calendar November.pdf ).I hope that with this debate in the Revdex.com and OAG, BrightStar Care of Fairfax exposed itself as a dishonest, money grabbing business that has no respect for its client's privacy, that exploit its clients and employees, it is not to be trusted, and does not follow the most basic principles of public serviceA whole year of dispute, of personnel's time spent at Revdex.com and OAG, to hold on $that it illegally charged my credit cardI feel that this information must be available to the publicAs a home care service, I presume most of BS clients are old people, physically and possibly mentally disabledThose are the most vulnerable people of our nation and it is a shame that there are companies abusing themI don't wish this experience to anyone? Attachments:BS timeline with notes.docxemail[redacted]_2_7_17.pdf[redacted] calendar November.pdfRegards,
[redacted]?

[redacted],The Revdex.com brought your complaint to our attention today? We are sorry that you still feel this issue to be unresolved? Although we are confident that you were billed accurately for the services we provided, we are very willing to review your bill with you
again.? As you recall, over the course of several phone conversations, we discussed each visit billed? You were also sent copies of the invoices detailing the dates of service you were billed for and we included the corresponding nursing note (signed by your wife) documenting that those dates of service did take place? We encouraged you to point out any discrepancies between dates of service billed and dates on the signed nursing notes.We will send you the invoices and documentation again for your review if you think that would be helpful? Again, if you find that we overbilled you for service dates that did not take place, we will gladly rectify the situation.Kerry and Robert M

Date: Thu, Feb 2, at 2:PMSubject: Review DocumentationTo: *** Cc: "***@myRevdex.com.org" , "*** ** ***" *** ***,Rob and I are eager to resolve your billing dispute? One of the outstanding issues is your request for documentation - we have sent it to you but you apparently have not received any of our written communications? Accordingly, we ? invite you to review all of our documentation regarding billed service dates in person at our office? We can then have a productive discussion to resolve this issue in a cordial manner.We are out of town until February but can meet anytime after that date? Please let us know what date and time is convenient for you and we will be sure to have all of the paperwork ready for your review? Our office address is listed below my signature.I look forward to hearing from you,KERRY M***

We were surprised when [redacted] told us he has chosen not to pay us for the services we provided for his mom. In our first telephone conversation in July when he called to ask for our help, we explained to him that we are a private pay agency and that he is responsible for paying us for our services....

In his mom’s assessment meeting with [redacted] and his wife, our registered nurse ([redacted]) reiterated that we are a private pay agency. [redacted] signed our service agreement indicating that he is responsible for payment prior to the start of services. Since service began in late July we have had numerous phone discussions with him and he was always pleased with the care we provided for his mom. In these calls and in the invoices we sent to [redacted] on a weekly basis, we reconfirmed that he was responsible for paying for services for his mom. [redacted] discontinued our services when his mom’s insurance company told him that they would not pay him because his mom lives in an assisted living facility. We think [redacted] should focus on understanding the content in his mom’s insurance policy and why the insurance company has refused to pay him. He may be able to come to an agreement with his insurance company. We are still hopeful that this can be resolved in an amicable way.

We had title issues that delayed the title transfer. This has always been the case and explained to the customer. Nonetheless, title issue has been resolved, transfer has been made and Customer was given her metal plates. The title will be sent directly to her by the state.

From: [redacted] Sent: Sunday, February 01, 2015 5:02 PMTo: infoSubject: withdraw complaint I complained about Brightstar Home Care Company.  When I received my credit card statement I found out that they did provide a full...

refund. Please withdraw the complaint I filed online on  2/1/2015.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This dispute between me ([redacted]) and BS (BrightStar Care of Fairfax) arose because one month after terminating the service to my household, on March 19, 2016, BS charged illegally my Credit Card $210. Illegally because upon termination of their service, the authorization to charge my CC also ended. Instead of discussing with me what they perceived was missing charges for service calls, they went ahead, charged my CC, as if they had carte blanche, and refused to give me an explanation for 9 months, and only then, due to the intervention [redacted] of the OAG (Office of the Attorney General of the Commonwealth of Virginia). In their greed they held on the $90 they owed me until Feb. 14, 2017 despite their lack of proof; a behavior unbecoming of an honest public service company.I never talked to Mrs. Kerry M[redacted] (owner of GS), and only 1 or 2 times to her husband Mr. Robert M[redacted], but when I read her messages, emails and comments to Revdex.com and OAG I have the same visceral reaction of listening to [redacted] "alternative facts". You can see how she lied to the Revdex.com (Revdex.com), to the OAG, even contradicting her own assertions in this archive. She systematically distorts my statements. Her tardy response to my complaint to Revdex.com on August 29, 2016 is a marvel of deceit. To forefend arguments of “I said, she said” it is necessary to look into the consistence of the arguments. As one can see in my letter of April 20, email of July 10, and my complaint to Revdex.com of July 19, my request was for BS to reimburse me of $150 of unjustified charges done on March 19, 2016. I took for granted that one of the $60 charges was justified (by some error of their accounting system) because I had proof of 22 service calls. Lacking any receipts or invoices for 11 (out of 15) of the charges to my CC, the only thing I could do was assuming that $1320 was pay for the 22 visits, but didn’t know which. I also found most intriguing a charge of $90. Mrs. M[redacted] stresses the fact that she provided the notes for 11/20/15 and 12/4/15, which she did on 12/19/16 with all the invoices to [redacted]. It was unnecessary! I have those notes too.  Those are not the 2 missing notes. She seems surprised that I asked for the notes of 12/11/15. It should be obvious that without a list of their service calls I couldn’t know which notes were missing. I was finally able to reconstruct their list with the invoices provided by [redacted] on Dec 19, 2016 (email to [redacted] of 12/26/16, inserted in Item_7_-_Jan_11_letter_from_OAG_with_[redacted]_response.pdf in this archive). It turns out that Mrs. M[redacted] does not have nursing notes for both the 11/27 and 12/11 dates either. Nonetheless, she charged for those dates, despite her assertion that “we do not charge the client for any service until we have the corresponding nursing note from our caregivers” (in this archive as M[redacted]AG.pdf). The alleged “proofs” of Mrs. M[redacted] are a screen shot of her computer and a scribbled note on a piece of paper. The screen shot ([redacted]_Nov_27_Shift_Proof-of-Pay.pdf) is not even a proof that Yosselin, her employee, received the money, much less that the service was rendered. It only proofs the incompetent work of their account services and how they exploit their employees, charging me $30/hour but paying her only $11.5/hour. Who can accept a note on a piece of paper as proof that the service was rendered? Nevertheless, I gave Mrs. M[redacted] the benefit of the doubt and accepted that charge. Mrs. M[redacted] offered to reimburse me of the $90 on condition that I sign on a gag order that would make this dispute in the Revdex.com and in the OAG sealed and unavailable to FOIA. Which honest business would do such a thing? I told her, her conditions were unacceptable (attached as email[redacted]_2_7_17.pdf).I rebut Mrs. M[redacted] assertions by inserting my notes in red into her [redacted]_timeline.pdf, attached here as BS timeline with notes.docx.I don’t think a note on a piece of paper is “proof” of anything, but as Mrs. M[redacted] presents a note on a piece of paper as “proof” of service rendered on 12/11, I present a shot of my wife’s calendar as “proof” that Yosselin did not work for us on 11/27 (attached as [redacted] calendar November.pdf ).I hope that with this debate in the Revdex.com and OAG, BrightStar Care of Fairfax exposed itself as a dishonest, money grabbing business that has no respect for its client's privacy, that exploit its clients and employees, it is not to be trusted, and does not follow the most basic principles of public service. A whole year of dispute, of personnel's time spent at Revdex.com and OAG, to hold on $90 that it illegally charged my credit card. I feel that this information must be available to the public. As a home care service, I presume most of BS clients are old people, physically and possibly mentally disabled. Those are the most vulnerable people of our nation and it is a shame that there are companies abusing them. I don't wish this experience to anyone.  Attachments:BS timeline with notes.docxemail[redacted]_2_7_17.pdf[redacted] calendar November.pdfRegards,
[redacted]

Date: Thu, Feb 2, 2017 at 2:50 PMSubject: Review DocumentationTo: [redacted] <[redacted].net>Cc: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>, "[redacted]" <[redacted]>[redacted],Rob and I are eager to resolve your billing dispute.  One of the outstanding issues is your request for documentation - we have sent it to you but you apparently have not received any of our written communications.  Accordingly, we  invite you to review all of our documentation regarding billed service dates in person at our office.  We can then have a productive discussion to resolve this issue in a cordial manner.We are out of town until February 13 but can meet anytime after that date.  Please let us know what date and time is convenient for you and we will be sure to have all of the paperwork ready for your review.  Our office address is listed below my signature.I look forward to hearing from you,KERRY M[redacted]