Brightstar Device Protection, LLC

This company sucks!!! Seriously! Have been phoneless for about weeks nowCalling every single [redacted] day just to hear it could be "another hours" bs!!! Shouldn't take that long to review for a stolen phone.now waiting on my replacement lets see how long that takesYou guys need to get it togetherMaking me send my id different times cuz its "unreadable" [redacted] **!!

called about my lost phone they said I had waited too long to file complaint...past days..even though I was still making monthly paymentsalso was told they would get a hold of me in 3-days..got not word from them,,had to call and waited minsto get an answer

This is the worst company I have ever worked with in my life!!! I summitee a claim over days ago and every time I call I get told we'll have an answer for you tomorrow and I don't recommend anyone ever using this company

FRAUDULENT PRACTICES - STAY AWAY!!!!

I called to file a claim for a mechanical defect on my phone, only to be told that I would need to pay a $deductible for a replacement phoneWhen I asked the customer service rep why I had to pay $on top of the $monthly plan that I have been paying for the past year and a half, she told me that the monthly rate is only a premium and any and all issues or defects require payment of $for replacement.When I spoke to the supervisor, he told me that my policy was different that what was on the paperwork I was given at the time of purchase and the $would be required to receive a replacement phoneIf you purchase a phone from Target on a Sprint plan, please decline the protection from esecuritel and save yourself the time and headaches you will experienceWith coverage from Sprint, most phone issues are resolved right in their store within a matter of minutesI forgot to mention that the supervisor hung up on me rather than helping meVery professional!

My experience with Brightstar has been horrible, except for one bright spotMy phone died on Christmas DayI processed a claim and it was rejectedI called Brightstar and was told that my phone is under warranty and to call HTC (my phone's manufacturer)HTC told me no, my phone was purchased years ago (I owned a different phone then, so Brightstar owned it)Long story short, Brightstar wanted to send me through the system (Escalation dept, wait for appeal, etc) which is dumbMy phone only has a $deductible, I pay 5x as much in premiums and to receive a new phoneFINALLY, a rep named Toni was able to help me out and she was AWESOMEA far cry from the supervisor I spoke to 12/(I couldn't understand his nameHe had a thick Russian/Eastern European accent and he said he was in the Atlanta office)He was rude, condescending, he yelled at me and when I told him this was an issue between the two companies, not me, he hung up on me! I called back and the next 'supervisor' couldn't hear me (*side-eye*)Think long and hard before purchasing anything insured by this group, they teeter the line too much for my liking

After fighting with them for over months I was called a lier times and then they went back to the recorded phone calls and seen I was right Not once did I get a sorry Save your money stay away from them