BrightWay Marketing

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me at this time I have spoken to the company and they have reviewed my one month of solar bill I received and stated it is on track at this timeThey have responded to keep in contact with me to help in monitoring my future solar bills and any questions I have As in regards to the sales complaint, I have no choice at this time but to file income taxes each year I was told, that's how I will get my government creditI will keep in touch with the company for any help in future needsThank you

Attn Revdex.com, [redacted] 's complaint is in accurateShe purchased a System covering 98% of her productionHer production report validates that we did not over sell her on the size of the systemShe paid 4.00/Watt which is a discounted price as that system retails at 6.50/watt and sells all day long at 5.00/wattTherefor she was under charged for her systemShe signed off on the design, production, installation, completion certificate PLUS she doc u signed on her own the increase to the HERO loan due to an extra charge from her Utility for a service upgradeSee, her system from us is contracted at 30,+ the added charges from [redacted] to fix the utility upgrade issue of $(Totaling 34,NOT the $39,917.20) Once this came into play mid stream, she approved with a recorded three way call AND Doc u sign fully explaining the extra charge that she wanted to financeShe signed and returned that on her own As far as the Taxes goes, she is and was fully aware that her financial and tax situation has nothing to do with Velocity Solar and more points to their income, liabilities and financial situation typically handled annually by an accountantWe simply make our customers aware of the 30% Federal Tax Credit and clearly state that they need to consult with their tax accountant to handle itI am sorry she had a hard time getting a hold of our salesman, he has been on a two week vacation and is back nowWe do not have a log of her calling or emailing our support line or calling the NEED SOLAR phone number I am happy to talk to her as I left a message on her voicemail last nightWe at Velocity Solar pride ourselves in Customer Service, workmanship with Integrity and rely on a good name and referrals to assist in our business growthPlease let me know if I can further assist this situationBest Regards, [redacted] President of Sales/Co-Owner

I spoke w *** our Sales Manager and we have someone going by to talk with her this week. I will let you know the outcome after that. Thank you***

Customer states: Everything is good to goI talked to the President of the company and he handled everythingThanks

This was a misunderstanding that resulted from miscommunication We have spoken with the customer and have resolved the issue

Attn Revdex.com,[redacted]'s complaint is in accurate. She purchased a 7.68 System covering 98% of her production. Her production report validates that we did not over sell her on the size of the system. She paid 4.00/Watt which is a discounted price as that system retails at 6.50/watt and sells all...

day long at 5.00/watt. Therefor she was under charged for her system. She signed off on the design, production, installation, completion certificate PLUS she doc u signed on her own the increase to the HERO loan due to an extra charge from her Utility for a service upgrade. See, her system from us is contracted at 30,740.00 + the added charges from [redacted] to fix the utility upgrade issue of $4000.00. (Totaling 34,740.00.. NOT the $39,917.20) Once this came into play mid stream, she approved with a recorded three way call AND Doc u sign fully explaining the extra charge that she wanted to finance. She signed and returned that on her own.  As far as the Taxes goes, she is and was fully aware that her financial and tax situation has nothing to do with Velocity Solar and more points to their income, liabilities and financial situation typically handled annually by an accountant. We simply make our customers aware of the 30% Federal Tax Credit and clearly state that they need to consult with their tax accountant to handle it. I am sorry she had a hard time getting a hold of our salesman, he has been on a two week vacation and is back now. We do not have a log of her calling or emailing our support line or calling the 844 NEED SOLAR phone number.  I am happy to talk to her as I left a message on her voicemail last night. We at Velocity Solar pride ourselves in Customer Service, workmanship with Integrity and rely on a good name and referrals to assist in our business growth. Please let me know if I can further assist this situation. Best Regards, [redacted]President of Sales/Co-Owner

I am rejecting this response because: I have read the email response. I clearly understand and have the phone bill that Velocity Solar,  CO owner [redacted] contacted me personally by phone and stated he would like to review my usage after two months of solar use. I have the bills and will still like company to review usage and respond.  Also, it's your salesman [redacted] that did tell me about tax deduction but again, really pushed and stated in an email to me that I was getting back the full $10,422, so that way my total would be less after I apply the tax money and made that clear that even with MID upgrade, my total monthly would put me around $251 a month.  I did contact your salesperson when I had questions but was only able to reach him mainly by email.  Your salesman [redacted] always stated if I had any questions to please contact him.  This is where I have issues is of the inaccurate sales pitch that he emailed to me regarding tax credit. Therefore I signed the document on this merit of final cost that he emailed after applying tax credit and my final monthly bill. So please train your sales department to be more accurate and explain to consumer exactly how tax deduction works. Thank you for your cooperation. [redacted]s, Homeowner

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me at this time.
I have spoken to the company and they have reviewed my one month of solar bill I received and stated it is on track at this time. They have responded to keep in contact with me to help in monitoring my future solar bills and any questions I have.  As in regards to the sales complaint, I have no choice at this time but to file income taxes each year I was told, that's how I will get my government credit. I will keep in touch with the company for any help in future needs. Thank you.