Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[The Boutique and Manufacture are both giving me the run aroundNo one wants to be responsible The item is of poor quality and someone is responsible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At Versace, we pride ourselves on excellent craftsmanship and customer service Any Versace merchandise sold by an authorized vendor, such Saks Fifth Ave, Off of Saks Fifth etcare the responsibility of such vendor therefore under their return policy The complaint states
that the watch was purchased in a OFF Saks Fifth Ave location, which is not one of our boutiques, therefore all refunds or aftercare are the responsibility of OFF of Saks The client would have to address her returns and exchanges with the merchantIf the item is purchased at our Versace Boutiques, our policy is as follows: Merchandise which has not been worn, damaged or altered will be accepted for exchange or store credit within ten days of the purchase date (accompanied by the original sales receipt) Bathing suits, fine jewelry, watches, and eye-ware are considered final salesWhile Versace has a year warranty on watches such warranty covers mechanical defects, therefore any aftercare required outside this scope, would be at the client expenseI hope this reply has satisfied the inquiry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[The Boutique and Manufacture are both giving me the run around. No one wants to be responsible. The item is of poor quality and someone is responsible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[The Boutique and Manufacture are both giving me the run aroundNo one wants to be responsible The item is of poor quality and someone is responsible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At Versace, we pride ourselves on excellent craftsmanship and customer service Any Versace merchandise sold by an authorized vendor, such Saks Fifth Ave, Off of Saks Fifth etcare the responsibility of such vendor therefore under their return policy The complaint states
that the watch was purchased in a OFF Saks Fifth Ave location, which is not one of our boutiques, therefore all refunds or aftercare are the responsibility of OFF of Saks The client would have to address her returns and exchanges with the merchantIf the item is purchased at our Versace Boutiques, our policy is as follows: Merchandise which has not been worn, damaged or altered will be accepted for exchange or store credit within ten days of the purchase date (accompanied by the original sales receipt) Bathing suits, fine jewelry, watches, and eye-ware are considered final salesWhile Versace has a year warranty on watches such warranty covers mechanical defects, therefore any aftercare required outside this scope, would be at the client expenseI hope this reply has satisfied the inquiry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[The Boutique and Manufacture are both giving me the run around. No one wants to be responsible. The item is of poor quality and someone is responsible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]