Brilliance New York Koisk

From: [redacted] < [redacted] > # Date: Sun, Aug 10, at 10:AMSubject: Re: cid [redacted] / Brilliance New YorkTo: [redacted] < [redacted] > [redacted] , Thank you for your replyI want to add to my current claim that I have gone back to the brilliance New York kiosk in [redacted] mall to do ask for a return again, but they refused, even though it says days on their websiteSo then I asked for an exchange for a black color hair straightener instead of the bright blue one that I have, which I did mention to him when I purchased, but they were out if blackHe told me to come back for the other one laterHe did the exchange and then said I owe him $for the exchange which does not show anywhere on the receipt or website either I know it's my fault for not looking at the receipt after I purchased it because he just put it in the bag and there was no return policy sign posted, which I also forgot to ask because of him holding me there trying to sell the flat iron I bought it for my sister and then the very next day went to return it because my sister had already recently purchased a flat ironI will attach the receipt for you, but not sure if you will be able to see it clearly

From: [redacted] < [redacted] >Date: Thu, Jan 29, at 9:AMSubject: ID : [redacted] To: [email protected] Please Close Case Full refund received 1/28/ Thanks

From: [redacted]
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Date: Sun, Aug 10, at 10:AMSubject: Re: cid [redacted] / Brilliance New YorkTo: [redacted],
Thank you for your replyI want to add to my current claim that I have gone back to the brilliance New York kiosk in [redacted] mall to do ask for a return again, but they refused, even though it says days on their websiteSo then I asked for an exchange for a black color hair straightener instead of the bright blue one that I have, which I did mention to him when I purchased, but they were out if blackHe told me to come back for the other one laterHe did the exchange and then said I owe him $for the exchange which does not show anywhere on the receipt or website either.
I know it's my fault for not looking at the receipt after I purchased it because he just put it in the bag and there was no return policy sign posted, which I also forgot to ask because of him holding me there trying to sell the flat iron.
I bought it for my sister and then the very next day went to return it because my sister had already recently purchased a flat ironI will attach the receipt for you, but not sure if you will be able to see it clearly

From: [redacted]
font-size: 12.8000001907349px; font-family: arial, sans-serif;"><[redacted]>Date: Thu, Jan 29, 2015 at 9:04 AMSubject: ID :[redacted]To: [email protected]
Please Close Case.  Full refund received 1/28/20015.  Thanks

Review: I bought a hair flat iron from a Brilliance New York kiosk at [redacted] Mall, [redacted], Virginia yesterday evening for a present. Today, I decided to return it, but I was told that returns are not allowed but can only exchange. The receipt does not provide a phone number to call, but states "No refund."I have gone to their website which they told me about, to check the return policy, and it says I have 30 days to return the item. Also, I was told I was getting the flat iron that worked on wet hair, but the iron I received was not for wet hair, but a regular flat iron...Their website shows another flat iron which looks different than mine and even says "wet hair" but I was scammed into buying a regular one.Desired Settlement: I just want a refund on this item. And they shouldn't be telling people you can't get your money back if their website says otherwise.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sun, Aug 10, 2014 at 10:39 AM

Subject: Re: cid [redacted] / Brilliance New York

To: [redacted] <[redacted]>

[redacted],