Brilliant Earth, Inc.

Brilliant Earth has been nothing short of amazing. We organised both engagement and wedding rings through Brilliant Earth and not only are they absolutely stunning but the customer service is second to none. They are responsive, helpful and friendly and made the whole purchase experience not only easy but enjoyable! We feel great knowing our rings are ethically made and sourced and I would definitely without a doubt recommend Brilliant Earth to anyone. A lot of people asked us why we chose our rings from overseas as we are located in Australia and but when they see our rings and hear about our experience they completely understand why. I have never had an experience with a more amazing company! Thank you!

I was really apprehensive about buying a diamond, and ring on the internet. Super skeptical. However, Brilliant Earth was phenomenal about addressing my concerns! I exchanged emails for months with the sales person to find the perfect stone, and the perfect setting. I changed my mind about a dozen times on what I wanted, and the sales team just kept right up with me sending me pictures, answering my questions, and explaining options and quotes. The shipping was quick and secure. The ring and stone were exactly as they looked in the pictures! I wanted custom stones (alexandrite and aquamarine) on my stetting, and they went to every extent I asked them to with finding those stones, and sending me pictures of the stones before we added them to the setting. Brilliant Earth made me feel like I was in the store with a sales person the whole time. I never once felt pressured, and the sales team always gave me plenty of space when I need a few weeks or a month to think about an option that we were discussing. I ended up getting the wedding band from Brilliant Earth as well. Between the engagement ring and the wedding band, I've been working with Brilliant Earth for about a year and a half. I seriously have to applaud their patience while I changed my mind so many times about what I wanted this past year and a half. We now have the most PERFECT wedding band and engagement ring for my fiance. If I could post a picture here, I would!

Final Consumer Response /* (2000, 9, 2015/07/24) */
The company contacted me after submitting the complaint and ultimately resolved the matter to my satisfaction. Thank you for your help!
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