Brilliant Smiles

Carpets By Direct installed the consumer's flooring on or about March 3, 2017.  Several months after installation, consumer called our store stating that a few boards were not satisfactory.  Our installation manager went to inspect the material and workmanship at the consumer's home and...

found one board that needed replacing in front of the dishwasher and offered to replace. The installation manager stated that he found no installation issues and would get an independent inspector to inspect so that consumer could have a neutral opinion of the material and workmanship. So, Carpets By Direct notified the vendor and requested they send an independent inspector, unknown to Carpets By Direct; and, subsequently, that inspector notified the consumer directly and set up the appointment for the inspection.  The inspection report found that Carpets By Direct installed the wood correctly and found no issues with the installation or material. Shortly before the inspection, consumer called and said she had an issue with "a couple of bad boards" and consumer was told that Carpets By Direct would replace all the boards with which consumer had an issue, even if it meant ordering a whole box of wood to do the work.  After the inspection, consumer refused that offer and requested a copy of the inspection report which we provided to her.   The consumer requested all wood flooring be replaced or a refund of all monies paid which included carpeting as well.  The consumer has retained an attorney.  Therefore, all future correspondence of Carpets By Direct will be referred to its legal team.