Brimar Industries, Inc

Hello,
We apologize for not issuing this credit in a more timely fashion Due to a paperwork mix up, your credit was listed as already credited in our system We have issued your refund as of today, please see attached file It should hit your bank by
tomorrow.
Thank you,
Brimar Industries

In July, Mr. [redacted] ordered custom signs from us with text saying “ABSOLUTELY NO PEE-ING AT THIS END”.
font-family: Calibri, sans-serif;">When Mr. [redacted] placed his next custom sign order on August 31 with the “Yes, improve my design for free” option selected, we assumed that the sign was also being used to enforce a facility policy and thus fixed the grammar he had typed from “SHALLOW END NO PEE-ING ALOUD” to “SHALLOW END NO PEE-ING ALLOWED”. When Mr. [redacted] called to question the text change we made, we explained why we made the change. Then in November we noticed that [redacted] had placed another order with us. After receiving your 1/6/16 email, we contacted Mr. [redacted] to better understand his dissatisfaction and we have today (1/7/16) given him a $47.99 credit. Proof of this credit is attached. Mr. [redacted] seemed very happy with this outcome when we spoke to him on the phone. Please feel free to contact me if you have questions or need anything further from me to remove this suspension from our account. Jason H

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
BRIMAR has refunded my cost for the sign referred to in my complaint (ID [redacted]), and this resolution is satisfactory to me.
Regards,
[redacted]

Review: I ORDERED A SIGN FROM SAFETYSIGN.COM. THE ORDERING SOFTWARE CHANGED THE SPELLING OF ONE OF THE WORDS I HAD SPECIFIED FOR THE SIGN, AND, AFTER A LONG DELAY, THE COMPANY REFUSES TO SEND ME THE SIGN AS ORIGINALLY ORDERED. I ADMIT THEY HAVE A CHECKBOX ON THE ORDER FORM WHICH PREVENTS ANY CORRECTIONS BY THE COMPANY, BUT IT IS SMALL AND I DIDN'T SEE IT.Desired Settlement: I AM GOING TO ORDER THE SIGN THE WAY I WANTED IT AND DISALLOW THE COMPANY TO MAKE ANY CHANGES, BUT I WOULD LIKE A REFUND FOR THE PRICE OF THE ORIGINAL SIGN THEY HAD SENT ME (BASICALLY $45). THE COMPANY HAS A COMPLETE EMAIL RECORD OF MY REQUEST AND THEIR REPONSES.

Business

Response:

In July, Mr. [redacted] ordered custom signs from us with text saying “ABSOLUTELY NO PEE-ING AT THIS END”. When Mr. [redacted] placed his next custom sign order on August 31 with the “Yes, improve my design for free” option selected, we assumed that the sign was also being used to enforce a facility policy and thus fixed the grammar he had typed from “SHALLOW END NO PEE-ING ALOUD” to “SHALLOW END NO PEE-ING ALLOWED”. When Mr. [redacted] called to question the text change we made, we explained why we made the change. Then in November we noticed that [redacted] had placed another order with us. After receiving your 1/6/16 email, we contacted Mr. [redacted] to better understand his dissatisfaction and we have today (1/7/16) given him a $47.99 credit. Proof of this credit is attached. Mr. [redacted] seemed very happy with this outcome when we spoke to him on the phone. Please feel free to contact me if you have questions or need anything further from me to remove this suspension from our account. Jason H

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

BRIMAR has refunded my cost for the sign referred to in my complaint (ID [redacted]), and this resolution is satisfactory to me.

Regards,