Bring Your Own Parts LLC

Greetings Please know I am responding to Mr [redacted] complaint with regards to experience and repairs completed to his vehicle by BYOP Please let the record show, before any repairs were completed Mr [redacted] did provide BYOP and its agents an authorization to initiate and complete the repairs to his vehicle Not only did he authorize the repairs but he was also provided a with a price estimate beforehand Mr [redacted] was aware of the price estimate before any repairs were completed and did authorize the repairs and cost With his permission we resumed with repairsThe repairs completed were requested by Mr [redacted] based on BYOP’s internet special for brake repairs BYOP gives a discount on parts by honoring customer walk in prices for parts purchased- basically, giving the customer a discount upfront on all parts needed to repair the vehicle For example, If the customer can purchase the part for we will honor the by selling the part to the customer for that particular price It is our business practice to discuss any and all pricing up front with each customer Because of the upfront savings on parts the profit margin is limited leaving no room for additional discounts Please know we appreciate Mr [redacted] and most definitely value his military service to our country, unfortunately, we were unable to provide a military discount to Mr*** We did our best to make sure he was satisfied during the point of sale Mr [redacted] was kind and polite and didn’t give any indication he was unsatisfied So to learn of his complaint and negative statements through social media was definitely a surpriseI would like to express if Mr [redacted] is having any issues we would be more than willing to resolve the matter as soon as possible I would like to encourage Mr [redacted] to give our BYOP representatives a call should he be experiencing any issues we will be more than willing to honor any repairs under warranty If you need any additional information please don’t hesitate to let me know at your earliest convenience Sincerely [redacted]

GREETINGS!THIS LETTER WILL SERVE TO CONFIRM THAT ALL ISSUES HAVE BEEN RESOLVED AND THE CUSTOMER HAS ALSO SIGNED A LEGAL RELEASE FORM OUR TECHNICIAN R/R THE NECESSARY PART AT NO CHARGE TO THE CUSTOMER.IF YOU NEED ANY ADDITIONAL INFORMATION PLEASE LET ME KNOWTHANK YOU [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] *** Sent: Tuesday, February 03, 4:PM To: info Subject: Issue Resolved Just want to let you know that with issue complaint # [redacted] The issue with Bring your own parts on [redacted] is fully resolved Regards, [redacted] ***

I'm responding to the customers complaint:Please accept my apologies we understand you are having issues with your vehicle Please know we would be more than happy to recheck all work performed by us and if there are any issues with our work we will repair at no cost Please understand we are not in a position to give a refund nor are we able to pay another shop to perform warranty work If there is any warranty work needed we will put you in front of all other cars that are here and make any necessary warranty repairs a priority Also if you need towing let us know because we can make arrangements to have your vehicle towed to our facility.As we have already explained to you there are many other issues with your vehicle including leaking coolant that explains why it is low on coolantAnd spark plugs are wet with oil We sent you pictures of all additional work needed including those problems but you declined additional repairs at that time and also signed a final invoice declining additional work and agreeing to no warranty So I am forwarding the pictures again to prove that all those issues were pre existing and we presented these issues to you verbally and via photographs I will also like to reiterate there is no warranty on items you declinedWe want you to be satisfied with our work and have no problem rechecking and performing any warranty wok needed so please take advantage of our offer anact at [redacted] I will forward photos that were sent to customer to the Revdex.com VIA EMAIL FOR Revdex.com TO REVIEW thank you

Either way I provided a copy of the final invoice the customer signed for your recordsAfter reviewing the sequence of events please let the record show the work listed on the final invoice was performed "Upon customers request"we did not diagnose or recommend the repairs we were asked to perform The customer specifically asked for the canister purge valve to be removed and replaced (pre-diagnosed by a auto parts establishment) Once the repairs were completed The customer signed off on our no warranty disclaimer due to the fact we did not make that recommendationDespite, the written warranty, If the part is defective we will be more than willing to provide the customer with a warranty replacement part - at no costWe do offer a free COMPUTER DIAGNOSTIC but the diagnostics the client is referencing was more than a computer diagnostic- specifically, it's time to determine exactly why the check engine light is illuminatingMany different reasons can trigger a check engine light to illuminate and this is the time "diagnostics " the client was referring to and there is a cost associated with itIn addition to offering To replace the part for the customer I would also like to offer a free computer diagnostic if needed to the customerPlease let me know if you need any additional informationI can be reached at [redacted] sincerely [redacted]

Please let the record show- our agents and technician did spend inspection time on *** *** vehicle The customer pre-authorized the labor to inspect and install the partI will provide you with a copy of the signed final invoice for your records You will find hand written
notes on the bottom of the page where the customer agreed to return vehicle with the part so that we could complete the authorized labor installation.the owner did not follow up with our office to give any indication they decided to complete the repairs. Basically, the fee paid at that time was the cost of the service at that time. If you need any further information please don't hesitate to let me know Sincerely *** ***

Greetings please let the record show the customer authorized the visual inspection and partial disassemble and the quoted dollar amount via text I have also enclosed a copy of the customers drivers license and the debit transaction for the pre authorized dollar amountThe customer
decided not to proceed with any additional repairs and made arrangements to have the vehicle towed from the auto facilityif you need any additional information please don't hesitate to let me knowUnfortunately I do not feel the customer is due for a credit all work was pre authorized and further repairs were declinedthank you *** ***

Complaint: ***
I am rejecting this response because: the attached invoice shows that Bring your own parts made me sign a waiver of warrantyThat is ny only vehicleYou all did not even test drive tit to make sure it was safeThe mechanic that worked on the vehicle, did not tighten the front drivers side wheel correctly as stated in invoice from *** ***aLL TIRE wheels, WERE UNDER TORQUE WITH THE MOST important drivers side front just hand tightenOn the way home We both noticed that the drivers side wheel was making a weird noiseSo we took it I took it to a mechanic nearbyHe stated that going above mph We could of had a very bad accident!caused the suv to flip and the wheel to pop off! did not give verbal permission as the sales advisor stated to me that the total price will be 299$ plus tax., which he LIED to my face The negative reviews are justified as we could of had a wreckMy vehicle has always been up to date with registration license, maintenance, and everythingIt is a Mazda CXand has low miles of around 76,always up to date with maintenanceOn top of all this they wanted another dollars They being Bring your won parts, to "fix" a problem that was non existent! The Ball joints front and back.the *** *** said and showed me there was nothing wrong with the ball jointsHe knew how they work, and has seen their shoddy workmanshipHe understood my situation and fixed the problem which should of been fixed correctly the first timeAt no charge! That is an honest mechanic! Not Bring your own PArts! I only knew the final price after they said it was ready!, what a joke, Scammers! Liars! They had me sign a waiver as attached in their invoice that there was no warrantyI was contacted via facebook , after leaving my honest review, by the business only after I tried calling and there was no solutionThey continued to ask me to take down my feedback, I said no! People need to know what you do to honest working class citizensI wish I could attach a review on facebook to this emailoh wait I can! They would not give the key to my vehicle back unless I signed, I should of called law enforcement, The trip to them was miles in the country and driving th speed of mph, we could of died! Where is this establishements concern for it clients! Non existent Customer service! Owner never tried to make things rightSickening!
Regards,
*** ***

Please accept my apologies on the delay of the responseIve been unavailable for personal reasons To whom it may concern:First and foremost I would like to apologize for any inconveniences this situation has causedPlease let the record show before *** *** vehicle arrived to BYOP it
had been parked for quite some length of time and the vehicle registration sticker was expiredFurthermore, the vehicle had previous repairs performed by other entitiesSo when his Chevrolet corvette arrived to our facility it came in as a “no start.”Unfortunately, his vehicle is an older vehicle, so due to the age of the vehicle and the length of time the vehicle had been parked as non-operable I would of preferred an opportunity to spend more time test driving the vehicleBut was unable to due to the expired stickersWe did communicate this with the owner and also made reference to this on the final invoice.Please know once we completed the repairs the vehicle did start and runWe did advise *** *** of the additional repairs and concerns neededHe declined additional repairs at that timeWe also made note of this on his final invoice tooI will forward a copy for your review and records notating additional concerns and notes.If *** *** is still experiencing any issues with the repairs we completed I would be more than happy to perform a diagnostic at no charge to himUnfortunately, I’m not in a position to provide any refunds or reimbursementsLet the record show, that all work performed was authorized by *** *** before any work was completed.My sincere apologies, but, please know I do propose a free diagnostic and would like to encourage him to take advantage of this service- if he is still experiencing any issues with his vehicle.Thank You*** ***Please let me know if you received this message please Please read the attached document. Thanks**

Please let the record show Mr*** *** provided multiple written authorization's in addition to electronic text authorizations before any work was performed or completed. The final invoice clearly indicates all work performed was upon customers request and with his instructionsMoreover,
the owner declined necessary repairs needed to continue so that vehicle could be drivable. Prior to vehicle coming to our facility the vehicle owner openly admits and expresses he hired a Mobile mechanic to work on the vehicleBasically, parts had been removed and missing by the time the vehicle came to our facilityMr*** was fully aware of the state & condition of the vehicle when our facility first received itDisassembled and incompleteHe also purchased an expensive alternatorWhich we later determined wasn't neededWe ended up installing original alternatorVehicle starts now, however has a additional issuesWhich he has declined to address at this timeAgain, please let the record show- vehicle came in disassembled and incomplete and non-operableVehicle starts now. Vehicle has been in our facility since OctoberAdditional work was not authorized by vehicle ownerStorage fees have been accumulatingHowever, we have agreed to Drop partial storage fees by providing a partial discount/refundMr*** *** has Signed a legal release formI will provide for your reviewPartial discount/refund on storage fees was extended through December 8, He did Call our facility this Tuesday (December 6) approximately at 5:p.m advising he planned on picking the vehicle upBecause it was too late in the day we made arrangements to pull vehicle from storage yesterday (December 7)However as of close of business yesterday we did not hear from him againIf the vehicle is not picked up he will leave me no choice but to initiate a phone call and reach out to the lien holder and ask them if they are interested in paying the outstanding balance and picking up the vehicleUnfortunately, if the vehicle is not picked up by the end of business today the vehicle will be placed in storageStorage fees will begin to accumulate @ each day. I would like to encourage Mr*** *** to make arrangements to pick up vehicle. In closing, vehicle has been removed from storage, we did waive & discount partial fees, all completed work was previously authorized by owner before any work was performedCustomer has made it clear he is not interested in authorizing any additional repairsTherefore, Vehicle is ready for customer to pick up. If you need any additional information from me please do not hesitate to let me know Sincerely *** ***Bring your own parts Bandera Rd., San Antonio, TX

Greetings  Please know I am responding to Mr. [redacted] complaint with regards to experience and repairs completed to his vehicle by BYOP.  Please let the record show, before any repairs were completed Mr. [redacted] did provide BYOP and its agents an authorization to initiate and complete...

the repairs to his vehicle.  Not only did he authorize the repairs but he was also provided a with a price estimate beforehand.  Mr. [redacted] was aware of the price estimate before any repairs were completed and did authorize the repairs and cost.  With his permission we resumed with repairs. The repairs completed were requested by Mr. [redacted] based on BYOP’s internet special for brake repairs.  BYOP gives a discount on parts by honoring customer walk in prices for parts purchased- basically, giving the customer a discount upfront on all parts needed to repair the vehicle.  For example, If the customer can purchase the part for 5.00 we will honor the 5.00 by selling the part to the customer for that particular price.  It is our business practice to discuss any and all pricing up front with each customer.  Because of the upfront savings on parts the profit margin is limited leaving no room for additional discounts.  Please know we appreciate Mr. [redacted] and most definitely value his military service to our country, unfortunately, we were unable to provide a military discount to Mr. [redacted].  We did our best to make sure he was satisfied during the point of sale.  Mr. [redacted] was kind and polite and didn’t give any indication he was unsatisfied.  So to learn of his complaint and negative statements through social media was definitely a surprise. I would like to express if Mr. [redacted] is having any issues we would be more than willing to resolve the matter as soon as possible.  I would like to encourage Mr. [redacted] to give our BYOP representatives a call should he be experiencing any issues we will be more than willing to honor any repairs under warranty.  If you need any additional information please don’t hesitate to let me know at your earliest convenience.   Sincerely [redacted]

Complaint: [redacted]
I am rejecting this response because:The "mechanic" sat down and looked on the computer for 3 hours because he could not figure out where the part went. They should have given us our car back immediately! They held the car to make money! The "piece of paper" we signed  was to get our car back! I will not ever return. Keep your unearned $100. Not a very ethical thing to do to people when people are in need of help. The more people you unethically take money from, the business will suffer and people will be out of jobs. Think!!!
Regards,
[redacted]

GREETINGS!THIS LETTER WILL SERVE TO CONFIRM THAT ALL ISSUES HAVE BEEN RESOLVED AND THE CUSTOMER HAS ALSO SIGNED A LEGAL RELEASE FORM.  OUR TECHNICIAN R/R THE NECESSARY PART AT NO CHARGE TO THE CUSTOMER.IF YOU NEED ANY ADDITIONAL INFORMATION PLEASE LET ME KNOWTHANK YOU[redacted]

Either way I provided a copy of the final invoice the customer signed for your records. After reviewing the sequence of events please let the record show the work listed on the final invoice was performed "Upon customers request"... we did not diagnose or recommend the repairs we were asked to...

perform.  The customer specifically asked for the canister purge valve to be removed and replaced (pre-diagnosed by a auto parts establishment) Once the repairs were completed The customer signed off on our no warranty disclaimer due to the fact we did not make that recommendation. Despite, the written warranty, If the part is defective we will be more than willing to provide the customer with a warranty replacement part - at no cost. We do offer a free COMPUTER DIAGNOSTIC but the diagnostics the client is referencing was more than a computer diagnostic- specifically, it's time to determine exactly why the check engine light is illuminating. Many different reasons can trigger a check engine light to illuminate and this is the time "diagnostics " the client was referring to and there is a cost associated with it. In addition to offering To replace the part for the customer I would also like to offer a free computer diagnostic  if needed to the customer. Please let me know if you need any additional information. I can be reached at [redacted] sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted]  Sent: Tuesday, February 03, 2015 4:00 PM To: info Subject: Issue Resolved   Just want to let you...

know that with issue complaint #[redacted].  The issue with Bring your own parts on [redacted] is fully resolved.
Regards,
[redacted]

I'm responding to the customers complaint:Please accept my apologies we understand you are having issues  with your vehicle.  Please know we would be more than happy to recheck all work performed by us and if there are any issues with our work we will repair at no cost. ...

Please understand we are not in a position to give a refund nor are we able to pay another shop to perform warranty work.  If there is any warranty work needed we will put you in front of all other cars that are here and make any necessary warranty repairs a priority.  Also if you need towing let us know because we can make arrangements to have your vehicle towed to our facility.As we have already explained to you there are many other issues with your vehicle including leaking coolant that explains why it is low on coolant. And spark plugs are wet with oil.  We sent you pictures of all additional work needed including those problems but you declined additional repairs at that time and also signed a final invoice declining additional work and agreeing to no warranty.  So I am forwarding the pictures again to prove that all those issues were pre existing and we presented  these issues to you verbally and via photographs.  I will also like to reiterate there is no warranty on items you declined. We want you to be satisfied with our work and have no problem rechecking and performing any warranty wok needed so please take advantage of our offer anact at [redacted]  I will forward photos that were sent to customer to the Revdex.com VIA EMAIL FOR Revdex.com TO REVIEW      thank you.