Bringer Appliance Repair

This is a response to *** ***'s denial to owning a service fee on his washer that the Manufacture Maytag no longer supply's parts for. They have been out of active stock for several yearsWe do not use used or refurbished parts or used parts sold on ebayWe do let our
customers know that those options are available to them if they want to take a chance on purchasing a part at their own risk over the internet. We only use new OEM parts that have a warranty. Apparently my technician said he would check his fathers inventory to see if he had an old one in stock(apparently he did not).Our charge for going out to the house is $witch includes the trip out, the diagnosis and an estimate of repairs.Mr *** was aware as all of our customers are that we have a minimum charge of $69.00 The fact that a new and guaranteed part is not available from the manufacture is of no fault of my companies and does not excuse Mr*** from our minimum chargeAlso the fact that he took it upon himself to purchase a used part off E-Bay that didn't work is also not a fault of The Bringer CoThere is no repairing his product as parts are NO LONGER AVAILABLE As to weather the part he purchased was the correct part he was told he needed or not I don't know because there are several electronic control boards in that unit, His board he purchased may have been good and If he didn't take proper procedures to prevent damaging it from static electricity( such as using a grounding arm band)he may have even damaged a good board unknowingly since he is no repair person himself? He will be sent a refundpart of the delay was I thought he said his name was *** & I could not find his address because of numerous phone calls I couldn't identify his number on my phone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear bel
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]As I appreciate the refund offer that the business owner has stated I cannot resolve the issue until I have the check in hand and cashed.  I was already promised a check would be sent and that did not happen. As for the comments made in regard to not being a technician in fixing my own appliciance I totally agree bput also feel the owner is at fault for not properly training his staff on what they to tell the customer on his businesses guidelines.
Regards,
[redacted]