Hi [redacted] We’d like to apologize for your recent experience. We can assure you this is not the normal level of service that we provide to our customers. We have escalated this, and a supervisor will be contact with you directly to resolve the issue. Thank you, The WorkWave Team
Only yesterday, when you called me [redacted] (and sent expanded detailed email regarding compliant) were we aware of new complaint from [redacted]. In fact, the link from up above still doesn't work properly.Anyway- as soon as we saw the complaint from [redacted] we started collecting all details and spoke with management/drafted a response (which we sent you yesterday). We would NEVER wait 30 days (or even 3 days) to respond. We hope this email reaches [redacted] and that he understands, accepts our (and your) apology and is open to a call with management to discuss further.
It's our understanding that we tried our best to accommodate your request, by allowing you to reduce a user before your renewal this year - which we will absolutely still honor. We would never go back on our word on what we offered, that would be unethical and we for sure are always striving to give...
the customers the most robust customer experience. We will call you on Monday, 10/31 at 1pm EST to discuss a resolution with our Strategic Relationship Manager and Director.
Hi [redacted] We’d like to apologize for your recent experience. We can assure you this is not the normal level of service that we provide to our customers. We have escalated this, and a supervisor will be contact with you directly to resolve the issue. Thank you, The WorkWave Team
Complaint: [redacted]
I am rejecting this response.
Regards,
[redacted]
Only yesterday, when you called me [redacted] (and sent expanded detailed email regarding compliant) were we aware of new complaint from [redacted]. In fact, the link from up above still doesn't work properly.Anyway- as soon as we saw the complaint from [redacted] we started collecting all details and spoke with management/drafted a response (which we sent you yesterday). We would NEVER wait 30 days (or even 3 days) to respond. We hope this email reaches [redacted] and that he understands, accepts our (and your) apology and is open to a call with management to discuss further.
It's our understanding that we tried our best to accommodate your request, by allowing you to reduce a user before your renewal this year - which we will absolutely still honor. We would never go back on our word on what we offered, that would be unethical and we for sure are always striving to give...
the customers the most robust customer experience. We will call you on Monday, 10/31 at 1pm EST to discuss a resolution with our Strategic Relationship Manager and Director.