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Brink's, Incorporated

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Reviews Brink's, Incorporated

Brink's, Incorporated Reviews (4)

Brinks Billing
To whom this may concern,
My account (300782224) was turned over to a collections agency. Im concerned because I have been a customer with Brinks for several years and never had an issue until I complained about the bill being too high. I was then harassed by customer service to stay with the company in which I did. But I never received a bill again until I got this letter from a collections agency stating my account has been placed in their office for collections. I need someone to call me from Brinks to discuss this matter immediately

Team,
   I have reached out to the customer regarding her concern and have informed her I will forward her request for credit to our...

BrinksUS.Invoicing mailbox. I also emailed Travis (Salt Lake City Mgr) to inform him of the complaint. The Billing team will need to research and make decision on credit.
  Customer [redacted] did mentioned that service seems to be back to normal and has had no issues this year. The issues started in October 2015, then went on in November and December. She was dialing the number on the invoice 844-818-6210 and was not having any luck with anyone answering. I did dial the number and a Billing Agent did pick up.
Thank you,
Javier [redacted]
Inside Sales Relationship Manager
Brink’s U.S. - TX, OK, AZ, NM, CO, UT
(800) 927-4657 Option 3, Ext 3463
Fax: (469) 549-6205

Review: We have had numerous missed pick ups in the months on November and December. We were then sent an invoice for an unscheduled service pick up on a day that is not our normal day of pickup. We are trying to dispute this bill since Brinks failed to come to our location and then the next time didn't have the key to our safe. The sales manager and myself have tried to call the telephone number listed on our invoice for billing inquiries. The sales manager sat on hold for 45 minutes and then the line hung up. As I am typing this I have been on hold for 51 minutes. It is hard to contact a company to try and resolve an issue if they never pick up the phone.Desired Settlement: We would like a call from the company to discuss there service and billing. If we can't get resolution we want to cancel our service.

Business

Response:

Team, I have reached out to the customer regarding her concern and have informed her I will forward her request for credit to our BrinksUS.Invoicing mailbox. I also emailed Travis (Salt Lake City Mgr) to inform him of the complaint. The Billing team will need to research and make decision on credit. Customer [redacted] did mentioned that service seems to be back to normal and has had no issues this year. The issues started in October 2015, then went on in November and December. She was dialing the number on the invoice 844-818-6210 and was not having any luck with anyone answering. I did dial the number and a Billing Agent did pick up. Thank you,Javier [redacted]Inside Sales Relationship ManagerBrink’s U.S. - TX, OK, AZ, NM, CO, UT(800) 927-4657 Option 3, Ext 3463 Fax: (469) 549-6205

Review: The past two months, our branches in New Jersey have complained multiple times about Brink’s service. Our Ridgefield branch in New Jersey is scheduled for pickup every Thursday. There were numerous times when Brink’s did not deliver its’ contracted service until Friday. Also, when we placed an order for currencies, there were many times when Brink’s missed an order and had to re-deliver. As you may know, any mistakes that Brinks might cause will eventually come back to us from the customers. This is unacceptable. We’ve called our regional Brink’s representative several times on this matter but could not be reached.

When we were able to get in contact with Brink’s employee, the service was unacceptable and unsatisfactory. They were very unprofessional and redirected our call to another division that did not assist us at all.

Our problem reached its peak on April 6, 2015, when we were contacted by the FRB that $215,000 of deposits would be returned because the straps broke. Brink’s picked up the deposit on the 9th of April and did not re-deliver the deposit until 17th of April. Between 9th and 17th of April, we were unable to neither locate the money nor get in contact with our regional representative.

As a result of Brink’s breach of its agreement with WAB, failing to pick up on schedule WAB has sustained damages for missing $215,000 for nearly two weeks.

We've sent letter to the corporate Brinks office in Richmond on this matter on May, 2015. Still has not heard anything back from them.Desired Settlement: Woori America Bank would directly be contacted from the Brinks's corporate office on this matter.

Business

Response:

[redacted] Thanks for reaching out to us via Revdex.com, we’ll do our best to resolve you’re complaint. One of our customer service agents tried to reach you at the number provided but he couldn’t get through to you. We would greatly appreciate it if you could give me a call at the following number to speed up the process: [redacted] or e-mail me at: [redacted]I look forward to speaking to you soon. Best regards,[redacted]

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Description: Armored Car Service

Address: 1801 Bayberry Ct, Richmond, Virginia, United States, 23226

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