Brinkster Communications Corporation

Dear Mr [redacted] ,Attached is the ledger showing all the payments that you have made to Brinkster since September The Mini hosting package which does include the Website Builder was paid on September 9, in the amount of $ This payment was for months This is equal to $per month I have credited your account for months of the months, which is $64.80.Your hosting is due to renew again now for the next months, and I have taken off the $64.80, as well as the Attack protection, so the amount due for the next years (months) of website hosting is $If that is acceptable, you can log in and put in your credit card and pay this amount for your next years of hostingIf you no longer want hosting, I will refund the $and close your account bsdpm on October 9, 2015.Please let me know if your website builder has not worked for longer than months [redacted]

Hello Mr***, Thank you for being a customer for yearsI looked though the chat and case history of your accountUnfortunately, I was not able to find any record of your chat with the previous employeeEven if the previous employee tried to give a discount greater than our standard 30%, for non-profit companies, it would be something that would not be authorizedWhich currently you are receiving a 50% to your hostingWhich is above and beyond what we offerSo at this time you are receiving a greater discount than you should beOur billing department has previously informed you of this via a [redacted] caseThe most we can refund you for is the past daysPlease come into chat and we can make the arrangement to refund you and settle the accountWhich appears what you are requesting from the dispute you postedAt this time, we have gone above and beyond our policies to cater to your needsIf you want to close the account and speak about any refunds, please come into chat to resolveThank you, Eric

Brinkster provides inferior web hosting services and falsely advertises hr supportThe company claims 24x7xsupport however I have experienced hold times of minTheir system disconnects the call after mins in which I repeatedly call back only to get no replyThis is during business hours 7-5pm MST as advertised on their websiteThe support number I am using is [redacted] as provided on their websiteMy clients website is hosted on their servers and the site is constantly downWhen support is reached after multiple calls and disconnects the employee simply "fixes" the problem on their end without an explanation of what was wrong on their sideI am frustrated at this customer experience and want to warn others of using their services

August 5, Complaint ID: [redacted] Date Filed: 7/13/ Response to Complaint Brinkster Communications Corporation (“Brinkster”) has reviewed the complaint filed by [redacted] Unfortunately, Mr [redacted] has not provided Brinkster with any evidence to support the double billing claim made in the complaint Should Mr [redacted] provide such evidence, Brinkster is willing review the documentation to determine if a credit is due to the account Mr [redacted] ’s claim that his site was down “30% of the time” is also disputed Mr [redacted] was hosted on a shared server, and such a significant percentage of downtime would have generated many complaints from other customers Brinkster’s records do not indicate any such significant downtime or complaints from other customers in the shared hosting environment Brinkster’s terms of service also make the customer aware that Brinkster is not responsible for damages as a result of downtime due to the fact that the shared hosting environment can create outages due to traffic generated by other customers that is beyond Brinkster’s control Brinkster disagrees with Mr [redacted] ’s claim that there was an agreement in place for free or $(per account) email hosting At one point, Brinkster did offer both free and $(per account) email hostingHowever, Mr [redacted] was properly notified that the monthly cost for email hosting was increased to $per month Brinkster apologizes for any perceived miscommunication between its customer service team and Mr [redacted] However, a review of the online chat transcripts reveals that Brinkster representatives made a sincere effort to assist Mr [redacted] Finally, Brinkster’s records indicate that Mr [redacted] paid a total of less than $for web hosting services Accordingly, it is unreasonable to demand reimbursement of $ This is especially true considering that Mr [redacted] alleges that web hosting was down only 30% of the time (which Brinkster disputes) It is also unreasonable to demand compensation for customer service communication issues Brinkster is, however, willing to remove Mr [redacted] ’s credit card information from its system and allow monthly invoice billing Brinkster believes that this response adequately addresses the complaint and is hopeful that the matter will be closed without negative impact on Brinkster’s Revdex.com grade

Brinkster is happy to refund the disputed amount to the customer, however, the name listed does not correspond to our customer base Brinkster needs the user name of the customer that he would use to log into his Brinkster account, or the contact email address on his accountWe are unable to
find the account that he is referencing and so unable to refund until we get this information He can also contact our billing department by submitting a case to billing hours a day, or calling *** *** *** option or contacting us at live chat from am to noon Arizona time This customer can also email us at *** with his request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10791444, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it funny they have no idea which account I am talking about, I have an open case & their system, case number is CAS-97318-Y3W8ZFor security reasons the name on the account is Homer BurtonAnd have spoken to their billing support endlessly about this, but they dont know who has a open Revdex.com complaint in their own internal system?A refund is fine but currently I have removed my credit card information from their system to stop further charges, please advise here how to proceed with refund to my credit card?I was offered months refund by their billing department but again they have no idea who is making this complaint? months is not acceptable but the terms asked for in the Revdex.com complaint is.The advertisement under www.brinkster.com/mini is still advertisingThis needs to be updated and corrected as their is an untold number of customers they are doing this toA refund is acceptable but the ad being posted to the public must also be corrected
Regards,
Daniel Martin

To Whom It May Concern: Unfortunately, it does not appear that a Brinkster generated email advising of the impending domain expiration was successfully sent to and received by the customerThis is likely due to server issues that Brinkster experienced during the relative timeframeHowever,
Wild West Domains (the registrar) should have also sent an email to ***, advising of the impending expirationBrinskter sent email notifications to its customers concerning the server issues, but for this account, the primary contact email on file was/is an email hosted by BrinksterThis resulted in the email not being sent/received.As stated above, Wild West Domains is the domain registrarIn order for email accounts to be active and functioning properly, there are two requirements: a) an active domain and b) an email hosting providerIf the domain is expired with the domain registrar (in this case, Wild West), emails cannot be sent or receivedIf the email hosting service is expired or suspended, emails cannot be sent/receivedIn this particular situation, the domain itself expired on April 7, As stated above, failure to receive an email regarding the impending expiration (from Brinkster) was likely due to server issues because the primary contact email was/is hosted on the affected serverAgain, however, the customer should have received a separate email at the @msn.com email address from the domain registrar.Brinkster charges for every email account that is in the email manager of the Brinkster control panelFor this customer, only one email account was/is active and we charge a monthly feeOnce a year, we charge the customer for the domain renewal fee and pay the renewal fee directly to the domain registrar on behalf of the customer.In response to the concern regarding email deletion, Brinkster does not immediately delete emails as a result of late/non-paymentRather, access to the data is denied and the server is inactive until the account is brought currentAs a result of the inactive status of the server, emails are unable to be sent or received from the subject account(s)The above notwithstanding, upon the passing of a certain period of time, the data from the server is removed and no longer availableWe do not believe that such an occurrence happened in this matter. While we apologize for the inconvenience that may have been caused as a result of the issues experienced by this customer, the situation likely could have been avoided if the primary contact email address on file was not an email that is hosted by BrinksterWe are hopeful that this response is satisfactory and alleviates the customer's concernsOf course, we are happy to discuss this matter further and directly with the customer should it have any additional questions or concerns. Regards, ANDREW J W***

Thank you for your feedbackThe $setup fee you paid for three years of promotional hosting is non-refundable and the promotional accounts have all been discontinued three months early for customers who are choosing to not renew their accountsWe can give access to your data so that you may
download it if needed or desiredUnfortunately, we cannot activate the web services for longer than hours without a renewal, which should give you time to gather your files.Please contact our customer service team to activate your account if you would like to take this action

Hello Mr. [redacted], Thank you for being a customer for 10 years. I looked though the chat and case history of your account. Unfortunately, I was not able to find any record of your chat with the previous employee. Even if the previous employee tried to give a discount greater than our standard 30%, for...

non-profit companies, it would be something that would not be authorized. Which currently you are receiving a 50% to your hosting. Which is above and beyond what we offer. So at this time you are receiving a greater discount than you should be. Our billing department has previously informed you of this via a [redacted] case. The most we can refund you for is the past 90 days. Please come into chat and we can make the arrangement to refund you and settle the account. Which appears what you are requesting from the dispute you posted. At this time, we have gone above and beyond our policies to cater to your needs. If you want to close the account and speak about any refunds, please come into chat to resolve. Thank you, Eric

I disagree with the statement that e-mails are restored or are available after a suspended account has been restored. This has never been the case, even this most recent one. Once the service has been restored only the e-mails for that day and the last day before the e-mail account has been suspended are available- the time frame between these two dates has never been recoverable. And I also am still not clear as to Wild West's involvement with this issue. I have only dealt with Brinkster in the past and was not aware that another party would be involved- especially for billing. I have no contact info for Wild West at all.

Brinkster provides inferior web hosting services and falsely advertises 24 hr support. The company claims 24x7x365 support however I have experienced hold times of 15 min. Their system disconnects the call after 15 mins in which I repeatedly call back only to get no reply. This is during normal business hours 7-5pm MST as advertised on their website. The support number I am using is [redacted] as provided on their website. My clients website is hosted on their servers and the site is constantly down. When support is reached after multiple calls and disconnects the employee simply "fixes" the problem on their end without an explanation of what was wrong on their side. I am frustrated at this customer experience and want to warn others of using their services.

Greetings,My apologies for the difficulty you have experienced with this issue. We have unlocked the domain and sent the transfer codes to the administrative contact on file. 24/7 chat support with a live agent is always available by selecting "Top Notch Support" on the home page, or by logging...

into your control panel to open a case. Please let us know if we can assist you any further.

Dear Brinkster,

You guys totally suck. I can’t believe the crap I’ve had to put up with over the years, and not to mention the outrageous prices I’ve paid for such subpar service.

I joined Brinkster in 2003 at the recommendation of a friend. Things were going pretty well, and I was pretty excited to have a website until early 2005, when I woke up one morning to find 100% of my Brinkster-hosted content had been inadvertently deleted. I immediately contacted Brinkster support staff via phone, and I was treated with abhorrent disrespect (“Uh, you don’t have a backup?”). I wasn’t offered any sort of apology or an offer for a refund. After weeks of petitioning the company for a refund, they hesitantly credited my account for $10.

I should have gotten a clue previously when in April 2005, Brinkster changed its auto-pay system without warning. Instead of being charged the monthly rate (under $10) as I always had, Brinkster suddenly began charging my credit card for the upcoming 12 months, all at once. My credit card company subsequently froze my account on suspicion of the charge, and it took several days to clear the thing up.

In May of 2007, Brinkster released an email to its customers confessing that their system had been hacked, and customer credit card information had been compromised. Nowadays this happens all the time, but in 2007 it was still a rare occurrence. Nevertheless, a few days after Brinkster’s mailing, I began receiving fraudulent charges and had to close the account. Another inconvenience.

Fast-forward to July 2014, when I received an email from a friend asking why my website was down. This was news to me, as I assumed an index page would remain an index page as long as I didn’t mess with it. Wrong! Somehow, my default.html page was changed to default.asp and libbyis.com was no more. I was able to quickly fix the problem, but as a result of that mysterious incident, I now check on the site much more often.

Today, I was thrilled to surf to my page and see that someone has added spam code to all of my pages. Now, www.libbyis.com links its viewers to more sites than ever before, including: homebeats by dre cheap history of jordan 6s black infrared 6s michael kors outlet Louis Vuitton Outlet lebron 11 jordan 6 history of jordan legend blue 11s beats by dre outlet beats by dre cheap legend blue 11s beats by dre cheap Lebron 11 cheap jordan shoes legend blue 11s legend blue 11s black infrared 6s michael kors outlet louis vuitton outlet legend blue 11s michael kors outlet and more…

I sent the above email verbatim to Brinkster, along with proof that my information had been compromised. I received absolutely no contact back, so after three days I called their support line only to be treated like a child, again. Luckily, they were willing to credit me for the four months of hosting that I had pre-paid for, but as for the $48 "All-In-One Attack Protection" fee I paid, it's down the toilet. I have tried to contact higher level supervisory/management staff at Brinkster to no avail. I am amazed that such a shady company has taken so much money of mine over the years for such little payback.

I couldn’t be more done with Brinkster! I should have known from the beginning never to trust a service with such a dumb name. I’m finally taking my business away from Brinkster and I won’t be looking back.

Sincerely,
Libby “I Want My Money Back” Stringer

In our initial response, we advised the customer that emails would not be sent or received during the time period in which the domain was inactive. Unfortunately, there is no way for the customer to "recover" emails that may have been sent to or received by the expired domain during the inactive period, as they do not exist.   In regard to the customer's concern about the identity of Wild West Domains, Brinkster purchases from Wild West Domains the domains that it offers to its customers. Section 2.03 of Brinkster's Terms of Service, which can be found at http:/[redacted], states as follows: "Domain Names may be registered by Brinkster on your behalf through a variety of Domain Name Registration services (each a "Registrar")..." Brinkster does not have a customer service contact number to provide to the customer. However, the customer is welcome to visit Wild West Domains' website at [redacted]  We are hopeful that this additional information will be sufficient to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10791444, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it funny they have no idea which account I am talking about, I have an open case & their system, case number is CAS-97318-Y3W8Z0. For security reasons the name on the account is Homer Burton. And have spoken to their billing support endlessly about this, but they dont know who has a open Revdex.com complaint in their own internal system?A refund is fine but currently I have removed my credit card information from their system to stop further charges, please advise here how to proceed with refund to my credit card?I was offered 2 months refund by their billing department but again they have no idea who is making this complaint? 2 months is not acceptable but the terms asked for in the Revdex.com complaint is.The advertisement under www.brinkster.com/mini is still false advertising. This needs to be updated and corrected as their is an untold number of customers they are doing this to. A refund is acceptable but the false ad being posted to the public must also be corrected.
Regards,
Daniel Martin

Dear Mr [redacted],Attached is the ledger showing all the payments that you have made to Brinkster since September 2013.  The Mini hosting package which does include the Website Builder was paid on September 9, 2013 in the amount of $129.60.  This payment was for 24 months.  This is equal to $5.40 per month.  I have credited your account for 12 months of the 24 months, which is $64.80.Your hosting is due to renew again now for the next 12 months, and I have taken off the $64.80, as well as the Attack protection, so the amount due for the next 2 years (24 months) of website hosting is $43.68. If that is acceptable, you can log in and put in your credit card and pay this amount for your next 2 years of hosting. If you no longer want hosting, I will refund the $64.80 and close your account bsdpm on October 9, 2015.Please let me know if your website builder has not worked for longer than 12 months.  [redacted]

August 5, 2016  Complaint ID: [redacted] Date Filed: 7/13/2016  Response to Complaint  Brinkster Communications Corporation (“Brinkster”) has reviewed the complaint filed by [redacted].  Unfortunately, Mr. [redacted] has not provided Brinkster with any evidence...

to support the double billing claim made in the complaint.   Should Mr. [redacted] provide such evidence, Brinkster is willing review the documentation to determine if a credit is due to the account.  Mr. [redacted]’s claim that his site was down “30% of the time” is also disputed.  Mr. [redacted] was hosted on a shared server, and such a significant percentage of downtime would have generated many complaints from other customers.  Brinkster’s records do not indicate any such significant downtime or complaints from other customers in the shared hosting environment.  Brinkster’s terms of service also make the customer aware that Brinkster is not responsible for damages as a result of downtime due to the fact that the shared hosting environment can create outages due to traffic generated by other customers that is beyond Brinkster’s control.  Brinkster disagrees with Mr. [redacted]’s claim that there was an agreement in place for free or $1.00 (per account) email hosting.  At one point, Brinkster did offer both free and $1.00 (per account) email hosting. However, Mr. [redacted] was properly notified that the monthly cost for email hosting was increased to $2.39 per month.  Brinkster apologizes for any perceived miscommunication between its customer service team and Mr. [redacted].  However, a review of the online chat transcripts reveals that Brinkster representatives made a sincere effort to assist Mr. [redacted].    Finally, Brinkster’s records indicate that Mr. [redacted] paid a total of less than $300.00 for web hosting services.  Accordingly, it is unreasonable to demand reimbursement of $300.00.  This is especially true considering that Mr. [redacted] alleges that web hosting was down only 30% of the time (which Brinkster disputes).  It is also unreasonable to demand compensation for customer service communication issues.  Brinkster is, however, willing to remove Mr. [redacted]’s credit card information from its system and allow monthly invoice billing.    Brinkster believes that this response adequately addresses the complaint and is hopeful that the matter will be closed without negative impact on Brinkster’s Revdex.com grade.

August 5, 2016  Complaint ID: [redacted] Date Filed: 7/13/2016  Response to Complaint  Brinkster Communications Corporation (“Brinkster”) has reviewed the complaint filed by [redacted].  Unfortunately, Mr. [redacted] has not provided...

Brinkster with any evidence to support the double billing claim made in the complaint.   Should Mr. [redacted] provide such evidence, Brinkster is willing review the documentation to determine if a credit is due to the account.  Mr. [redacted]’s claim that his site was down “30% of the time” is also disputed.  Mr. [redacted] was hosted on a shared server, and such a significant percentage of downtime would have generated many complaints from other customers.  Brinkster’s records do not indicate any such significant downtime or complaints from other customers in the shared hosting environment.  Brinkster’s terms of service also make the customer aware that Brinkster is not responsible for damages as a result of downtime due to the fact that the shared hosting environment can create outages due to traffic generated by other customers that is beyond Brinkster’s control.  Brinkster disagrees with Mr. [redacted]’s claim that there was an agreement in place for free or $1.00 (per account) email hosting.  At one point, Brinkster did offer both free and $1.00 (per account) email hosting. However, Mr. [redacted] was properly notified that the monthly cost for email hosting was increased to $2.39 per month.  Brinkster apologizes for any perceived miscommunication between its customer service team and Mr. [redacted].  However, a review of the online chat transcripts reveals that Brinkster representatives made a sincere effort to assist Mr. [redacted].    Finally, Brinkster’s records indicate that Mr. [redacted] paid a total of less than $300.00 for web hosting services.  Accordingly, it is unreasonable to demand reimbursement of $300.00.  This is especially true considering that Mr. [redacted] alleges that web hosting was down only 30% of the time (which Brinkster disputes).  It is also unreasonable to demand compensation for customer service communication issues.  Brinkster is, however, willing to remove Mr. [redacted]’s credit card information from its system and allow monthly invoice billing.    Brinkster believes that this response adequately addresses the complaint and is hopeful that the matter will be closed without negative impact on Brinkster’s Revdex.com grade.

Thank you for your feedback. The $.99 setup fee you paid for three years of promotional hosting is non-refundable and the promotional accounts have all been discontinued three months early for customers who are choosing to not renew their accounts. We can give access to your data so that you may...

download it if needed or desired. Unfortunately, we cannot activate the web services for longer than 48 hours without a renewal, which should give you time to gather your files.Please contact our customer service team to activate your account if you would like to take this action.

Dear Brinkster,

You guys totally suck. I can’t believe the crap I’ve had to put up with over the years, and not to mention the outrageous prices I’ve paid for such subpar service.

I joined Brinkster in 2003 at the recommendation of a friend. Things were going pretty well, and I was pretty excited to have a website until early 2005, when I woke up one morning to find 100% of my Brinkster-hosted content had been inadvertently deleted. I immediately contacted Brinkster support staff via phone, and I was treated with abhorrent disrespect (“Uh, you don’t have a backup?”). I wasn’t offered any sort of apology or an offer for a refund. After weeks of petitioning the company for a refund, they hesitantly credited my account for $10.

I should have gotten a clue previously when in April 2005, Brinkster changed its auto-pay system without warning. Instead of being charged the monthly rate (under $10) as I always had, Brinkster suddenly began charging my credit card for the upcoming 12 months, all at once. My credit card company subsequently froze my account on suspicion of the charge, and it took several days to clear the thing up.

In May of 2007, Brinkster released an email to its customers confessing that their system had been hacked, and customer credit card information had been compromised. Nowadays this happens all the time, but in 2007 it was still a rare occurrence. Nevertheless, a few days after Brinkster’s mailing, I began receiving fraudulent charges and had to close the account. Another inconvenience.

Fast-forward to July 2014, when I received an email from a friend asking why my website was down. This was news to me, as I assumed an index page would remain an index page as long as I didn’t mess with it. Wrong! Somehow, my default.html page was changed to default.asp and libbyis.com was no more. I was able to quickly fix the problem, but as a result of that mysterious incident, I now check on the site much more often.

Today, I was thrilled to surf to my page and see that someone has added spam code to all of my pages. Now, www.libbyis.com links its viewers to more sites than ever before, including: homebeats by dre cheap history of jordan 6s black infrared 6s michael kors outlet Louis Vuitton Outlet lebron 11 jordan 6 history of jordan legend blue 11s beats by dre outlet beats by dre cheap legend blue 11s beats by dre cheap Lebron 11 cheap jordan shoes legend blue 11s legend blue 11s black infrared 6s michael kors outlet louis vuitton outlet legend blue 11s michael kors outlet and more…

I sent the above email verbatim to Brinkster, along with proof that my information had been compromised. I received absolutely no contact back, so after three days I called their support line only to be treated like a child, again. Luckily, they were willing to credit me for the four months of hosting that I had pre-paid for, but as for the $48 "All-In-One Attack Protection" fee I paid, it's down the toilet. I have tried to contact higher level supervisory/management staff at Brinkster to no avail. I am amazed that such a shady company has taken so much money of mine over the years for such little payback.

I couldn’t be more done with Brinkster! I should have known from the beginning never to trust a service with such a dumb name. I’m finally taking my business away from Brinkster and I won’t be looking back.

Sincerely,

Libby “I Want My Money Back” Stringer