Brinson & Son Plumbing Company

Review: I hired Brinson and Son Plumbing CO, LLC to repair the faucet in the tub in my master bathroom. There is no hot water coming from the faucet. They were supposed to send someone out a year ago and each time they were scheduled to come out they cancelled and didn't come out. [redacted] finally came out on 05/06/2013 to repair the tub and instead of repairing the tub [redacted] walked away and left my tube leaking when it wasn't leaking to begin with. [redacted] took the faucet apart and informed me that he could not clear the debri or find whatever debri that was stopping the water from coming out of the faucet and that he would have to tear apart my wall and remove all the pipes to the tub in order to find the debri and that would cost me upwards of $1000.00 or more. I agreed to it and he told me he could not do it that day. I asked him what I was paying for today since my tub wasn't repaired and he told me I was paying for the parts he purchased and for labor. I asked him to put the tub back together and I would write him a check. I wrote a check to Brinson and Son Plumbing in the amout of $144.00. When I woke up the next morning I noticed a slow leak coming from the faucet handles that [redacted] replaced with the old faucet handle from the other side of the faucet because he had broken the new part that he tried to use. So I called Brinson and Son Plumbing to get this issue resolved only to be told that [redacted] informed his company that there were no leaks when he left my house. I told them I hadn't noticed the leak until the next morning and that it was a slow leak with water pooling on the base of the handle on the faucet. The piece of hardware used on the leaking faucet handle is the used piece of hardware from the other side of the faucet because [redacted] broke the new piece of hardware that he was supposed to use on this side. What makes this worse is I paid for the hardware and his services and ended up in a worse situation than I was in to begin with because now I have no hot water from the tub which was the original prolem and now I have a leaky faucet handle which I did not have before [redacted] tore apart my tub. I requested from Brinson and Son Plumbing that the leak be fixed at no charge to me and I was told they would not repair the leaky faucet handle and that in order to repair it they had to replace the entire faucet which was very expensive and that I would be charged for the repair and the parts. [redacted] called me on 05/07/2013 at 7:00pm. I tried to explain to [redacted] what the situation was and instead of [redacted] letting me explain [redacted] refused to let me talk and just talked over me and then acused me of raising my voice so I ended the call.Desired Settlement: I would like either a full refund or the leaky handle fixed at no charge to me.

Business

Response: