*** *** came into the gym to cancel her account on October 6th, 2015, a cancellation form was completed and a copy (see attached) was given to *** ***On the cancellation form you will find where it shows her last bill date would be 10/1/for the Annual fee dues of $and that her
monthly dues of $would not be debited on the 17thDue to employee error it was not properly cancelled in the computer resulting in her monthly dues to continue being debited on the 17th of October for $Once the charge occurred, *** *** contacted Anderson Planet Fitness on October 22nd, left a message with a front desk employee wanting a manager to call her backThe General Manger called her back and left a message when there was no answer letting *** know that in order to process a refund we need a bank statement showing the charge to her account, due to proper refund proceduresOn the same day after being contacted and a message was left for *** ***, her account at Planet Fitness was then noted (see attached) stating what steps had been takenAfter the first call from the member, the General Manager then prepared for the refund by printing off all necessary documentation and paperwork needed to prep for the refund; the last item needed in order to move forward with the refund was *** ***’s bank statementAfter reaching out to *** *** on October 22, we did not have any further correspondence from her until December 4th, At this time, she came into the gym wanting her refundThe employee at the front desk made the General Manager aware of the situationThe General Manager spoke with *** *** about her refund, she wanted to speak with manager she had spoken to in October, but was unable to due to a change in management since that time*** *** stated that she came for her refund of the membership dues and an overdraft fee that was a result of the Planet Fitness chargeIt was then explained by the new General Manager that refunds cannot be given at club level that there were proper procedures that had to be followedIn order to move forward with the refund a bank statement with the charge would need to be provided all of her other documentation and paperwork was already preparedIt was also explained to her that the overdraft fee would not be able to be refunded*** *** proceeded to get angry and stated that she did not want to have to drive back to the facility to provide a bank statementThe manager offered to accept the bank statement through email due to the inconvenience of the memberAs of today, December 10, all paperwork is prepared to submit for the approval of *** ***’s $refund, we are awaiting the delivery of her bank statement.If she has any further questions she can contact the manager of the club at ***.Thank you,Planet Fitness
As per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Club Membership (see attached), these terms have been underlined and highlighted to note key points of this agreementOn or around the 17th of each month, Planet Fitness will deduct $
for her monthly membership dues, and there will also be an annual fee of $billed each year on or around the first of JuneThe member signed up for the Black Card Membership on January 15, This membership is a month minimum term, if the member wishes to cancel within their first months a $buyout fee is required with the cancellationPer the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubAlso, as stated above and on the attached agreement, there is a buyout fee of $required with the cancellation notice if wished to be completed during the first months of the join dateThe member’s month commitment date has ended on January 15, 2015; therefore, no buyout fee of $is requiredWithout proper cancellation procedures followed by the member, the membership will remain activeA $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts.We have gone ahead and cancelled the membership as a courtesy to the memberThere will be no refunds givenWe keep detailed records of all cancellationsWe also provide a carbon copy to the member as wellIn this case, we do not show record of the cancellation formTherefore, we cannot process a refund request.The member’s agreement is attached as well.If the member has any questions, they can contact the gym at 765-642-4000.Thank You,Planet Fitness Anderson- Indiana
*** *** came into the gym to cancel her account on October 6th, 2015, a cancellation form was completed and a copy (see attached) was given to *** ***On the cancellation form you will find where it shows her last bill date would be 10/1/for the Annual fee dues of $and that her
monthly dues of $would not be debited on the 17thDue to employee error it was not properly cancelled in the computer resulting in her monthly dues to continue being debited on the 17th of October for $Once the charge occurred, *** *** contacted Anderson Planet Fitness on October 22nd, left a message with a front desk employee wanting a manager to call her backThe General Manger called her back and left a message when there was no answer letting *** know that in order to process a refund we need a bank statement showing the charge to her account, due to proper refund proceduresOn the same day after being contacted and a message was left for *** ***, her account at Planet Fitness was then noted (see attached) stating what steps had been takenAfter the first call from the member, the General Manager then prepared for the refund by printing off all necessary documentation and paperwork needed to prep for the refund; the last item needed in order to move forward with the refund was *** ***’s bank statementAfter reaching out to *** *** on October 22, we did not have any further correspondence from her until December 4th, At this time, she came into the gym wanting her refundThe employee at the front desk made the General Manager aware of the situationThe General Manager spoke with *** *** about her refund, she wanted to speak with manager she had spoken to in October, but was unable to due to a change in management since that time*** *** stated that she came for her refund of the membership dues and an overdraft fee that was a result of the Planet Fitness chargeIt was then explained by the new General Manager that refunds cannot be given at club level that there were proper procedures that had to be followedIn order to move forward with the refund a bank statement with the charge would need to be provided all of her other documentation and paperwork was already preparedIt was also explained to her that the overdraft fee would not be able to be refunded*** *** proceeded to get angry and stated that she did not want to have to drive back to the facility to provide a bank statementThe manager offered to accept the bank statement through email due to the inconvenience of the memberAs of today, December 10, all paperwork is prepared to submit for the approval of *** ***’s $refund, we are awaiting the delivery of her bank statement.If she has any further questions she can contact the manager of the club at ***.Thank you,Planet Fitness
As per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Club Membership (see attached), these terms have been underlined and highlighted to note key points of this agreementOn or around the 17th of each month, Planet Fitness will deduct $
for her monthly membership dues, and there will also be an annual fee of $billed each year on or around the first of JuneThe member signed up for the Black Card Membership on January 15, This membership is a month minimum term, if the member wishes to cancel within their first months a $buyout fee is required with the cancellationPer the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership on the 17th of each month, the club requires written notification by the 10th of the month delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubAlso, as stated above and on the attached agreement, there is a buyout fee of $required with the cancellation notice if wished to be completed during the first months of the join dateThe member’s month commitment date has ended on January 15, 2015; therefore, no buyout fee of $is requiredWithout proper cancellation procedures followed by the member, the membership will remain activeA $service fee will also be applied for each month the Monthly Membership Fee or Annual Membership Fee is returned uncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts.We have gone ahead and cancelled the membership as a courtesy to the memberThere will be no refunds givenWe keep detailed records of all cancellationsWe also provide a carbon copy to the member as wellIn this case, we do not show record of the cancellation formTherefore, we cannot process a refund request.The member’s agreement is attached as well.If the member has any questions, they can contact the gym at 765-642-4000.Thank You,Planet Fitness Anderson- Indiana