Bristle & Prim

----- Forwarded message ----------From: Bristle & PrimDate: Mon, Apr 24, at 2:PMSubject: ID # [redacted] To: [redacted] To Whom it May Concern,When booking an appointment, we ask for your credit card information in order to put a hold on your appointmentLess than a hour cancellation notice will result in a charge equal to 50% of the reserved service amount and “No Shows” will be a 100% chargeOur cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our stylists' schedules filled, thus better serving everyoneBristle & PRIM's policies are presented and provided in the best intentions for better servicing our established and future clienteleI understand [redacted] 's frustration since she did reserve her appointment in less then the hour time frame Our policy is explained in full upon booking and before taking any credit card information The policy in the first paragraph is also listed under appointments on our website http://www.bristleandprim.com/appointmentsWe do understand that emergency's do arise which is why we ask that a phone call or email be sent to inform us that you are unable to make the appointment that was reserved.Sincerely,Dana P***OwnerBristle & PrimNorth Queen StreetLancaster, Pennsylvania [redacted] bristleandprim.com

----- Forwarded message ----------From: Bristle & PrimDate: Mon, Apr 24, 2017 at 2:35 PMSubject: ID #[redacted]To: [redacted]To Whom it May Concern,When booking an appointment, we ask for your credit card information in order to put a hold on your appointment. Less than a 24 hour cancellation...

notice will result in a charge equal to 50% of the reserved service amount and “No Shows” will be a 100% charge. Our cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our stylists' schedules filled, thus better serving everyone. Bristle & PRIM's policies are presented and provided in the best intentions for better servicing our established and future clientele. I understand [redacted]'s frustration since she did reserve her appointment in less then the 24 hour time frame.  Our policy is explained in full upon booking and before taking any credit card information.  The policy in the first paragraph is also listed under appointments on our website.  http://www.bristleandprim.com/appointmentsWe do understand that emergency's do arise which is why we ask that a phone call or email be sent to inform us that you are unable to make the appointment that was reserved.Sincerely,Dana P[redacted]OwnerBristle & Prim14 North Queen StreetLancaster, Pennsylvania 17603[redacted]bristleandprim.com