Sign in

Bristol Herald Courier

Sharing is caring! Have something to share about Bristol Herald Courier? Use RevDex to write a review
Reviews Newspaper Bristol Herald Courier

Bristol Herald Courier Reviews (9)

Extremely poor delivery service
I have had to call multiple times a week to get a paper delivered at all, and as elderly and crippled up customers our delivery tube has always been in our driveway. The latest incompetence is that I had to call yesterday to get a late delivery of Monday's paper. Today, instead of the current paper I got another Monday edition and NO TUESDAY paper. It is no wonder that your circulation numbers are dropping.

Sorry Service
You cannot get in touch with anyone using any of the phone number listed on the web. Paper delivery is not dependable. My payment is always on time for it is automatic withdrawal. The price of the paper is getting to be expensive for elderly folks on a limited income. Paper delivery has been missed 3 days straight. Who wants to pay for something that you don't receive?

+1

I received a bill for over $400 which, I assume, is the yearly subscription rate. When I got online I saw that I owed $35+ for back amounts due. I sent a check for that amount and a note asking that my subscription be cancelled as I thought the amount was too high and I was throwing out half the paper before I ever got it in the house. After I mailed this I realized that I had paid them $291.20 in May of this year for a six month subscription. I called the service number only to be told there was no record of my paying that amount. I was then given an email address for another department. The email address contained 32 characters! I sent the email and a copy of my bank transaction that showed them receiving the $291.20. That was last week and I heard nothing. I added a few lines to the email and resent it only to receive an error message that says it is unable to be sent. I would like to know where my $291.20 went and I see on my account that my subscription has been cancelled. The customer service? lady told me my only option was to go to the newspaper office and prove that I sent the money. Pretty sorry service since they are the ones that made the mistake by evidently crediting someone else's account with my money. Have been a subscriber for years but the accounting department must have issues, one of which is a 30+character email which is ridiculous. I just would like to know where my money went.

Where can you find the Mountain Planner? I love reading this and the coupons are awesome. You can throw them all in my driveway. I am in Bluff City and called your office today inquiring. Everyone was so nice. I buy 3 to 5 of your newspapers every Sunday to start Extreme Couponing. This gives back to our community. Im all about that. Thank You so much!

Review: in short, I paid a year in advance for the sunday paper. I did not like it. so when the bill came to renew it came , I did NOT renew it. now they are billing me for past amount of $6.05 and $70.20 for another year, I called and stated I was not paying the bill, stating I would have mailed in payment if I wanted service to continue. service rep was not helpful and supervisor [redacted] was less than helpful.Desired Settlement: this $6.05 past due and any other charges are wiped clean. I will not pay it. this is bad business practice and I will never be a customer again. if this matter goes to collections I will have my sister-in law the lawyer pursue this further.

Business

Response:

We apologize for any misunderstandings that may exist regarding this customer and their account. We will see that any balance that may exist on the account is satisfied and the customer's account is deactivated immediately. Again, I apologize for any confusion. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I just found out today that, without my knowledge or permission, the Bristol Herald Courier deducts from my subscription 3-4 times a year $2 each for "premium" magazines that they print and insert in the newspaper. Had they not printed a small notice in the paper today I would not have known that what I thought was just part of the newspaper was a "premium" service that I had to pay extra for. I assume I have been paying for these without my knowledge for years. According to the person I just talked to at the paper you can "opt-out" of all premium magazines but again, I have probably being paying for what I thought was part of the regular paper for years. I had often wondered why my annual subscription renewal seemed to come earlier and earlier every year.Desired Settlement: I was under the impression that if I did not order something I was not required to pay for it even if it was delivered to me. The newspaper should stop automatically billing for these "premium" magazines and make it strictly an "opt-in" selection where you are told up front that you will be charged for these or that the cost would be deducted from your subscription. Otherwise the magazines should be part of the regular subscription.

Business

Response:

[redacted] is no longer employed at the Bristol Herald Courier - I am [redacted], the publisher of the newspaper responding to this complaint. Notices have been sent out on subscribers bills for thee past year regarding the premium charge for the magazines we produce. All the customer needs to do is call our customer service phone number printed on their bill and let us know that they don't want to receive the magazine and we will take care of this. Thus far, four magazines have been printed and delivered at a cost of $2 per magazine. We will gladly refund this customer $8 that he has been charged for the magazines. All he needs to do is contact our office directly - actually he can call my office directly and I will help facilitate this - my telephone number is [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Subject: Re: You have a new message from the Roanoke Revdex.com regarding complaint #[redacted]. I just rejected the reply and hit continue before I realized I should have typed a reason.Here is my reason:[redacted] There are three of us who work in the same office and all three of us pay our subscription once a year. None of us have ever seen (or noticed) anything on the bill that mentions the magazines. I would like to see a sample yearly bill to see exactly where and how this information is presented.The newspaper should make this an opt-in rather than an opt-out option.

Review: My brother subscribes to the Bristol Herald Courier. On his last billing statement my name was used as the recipient of the newspaper. I have never lived in the state of VA. I did receive the Bristol Herald Courier 37 years ago while I lived in Bluff City, TN, but have had no interaction with them since 1977 (37 years ago)! And I believe that subscription was not in my name but rather in my husband's name. Neither my brother nor I have a clue how they tied my name to his account, but somehow they have. I called the newspaper today to have them remove my name from the billing and correct it to my brother's name. They stated that they could not do that. They said the only thing they could do was to cancel the subscription based on my request and then my brother would need to call and re-subscribe. He wants to continue receiving the newspaper so I did not want to cancel his subscription. It's mind-boggling that they will allow me to cancel someone's subscription knowing that I am not the recipient, but they will not allow me to change the name on the account. They could offer no explanation for my name being on his account. They suggested that I had subscribed for them as a gift. I had not! They said that whomever opened that subscription had used my name. I assured them that my brother did not have them bill me for his subscription! They somehow have made a big error but are unwilling to do anything to correct it. Neither my brother nor I made this mistake. They did! Yet they are putting the burden on my brother to correct it and since he is having major health issues at this time I thought I could take care of it for him since the newspaper is billed to me. Apparently I cannot.I am appalled that they have pulled this information out of cyberspace somewhere and have made this error, yet they are unwilling to do anything to correct it. Please help straighten out this mess.Desired Settlement: Please get them to correct this error and assure that it doesn't happen to others in the future. If they can make a mistake like this, they should be able to correct it.

Business

Response:

Good afternoon! Thank you for bringing this account issue to our attention. I will be happy to make the necessary name changes and make certain this account is being both delivered to the correct location as well as have the desired billing information. Would it be possible to have the delivery information verified by Ms. [redacted]? Her letter did not specify where the paper is being delivered and I just want to make sure I am looking at the account that is in question. As we have over 21,000 active Home delivery subscribers we often have names that appear similar. We currently have 21 accounts listed under the name [redacted]. Once I am positive I am looking at the correct account, I will be more than happy to make the needed changes. My understanding from the email is this: 1.) Ms. [redacted]'s brother is currently a subscriber of our paper and would like to continue delivery 2.) The billing statement reflects Ms. [redacted] as the subscriber (instead of her brother) 3.) The billing statement and the newspaper are being delivered to the correct address for Ms. [redacted]'s brother (with Ms. [redacted]s name by mistake) I can resolve these issues once I can verify Ms. [redacted]s brothers name, and the delivery address that the paper and billing statement are being to be delivered to.. I may also be able to shed some light as to how or why Ms. [redacted]'s name became attached to this account. Again, Thank you for allowing me to research and correct this billing issue. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The person (my brother) who should receive the newspaper is [redacted], VA [redacted]. And yes, I would like to know how this snafu happened. Regards,[redacted]

+1

Review: I have been receiving the "Mountain Planner" advertising paper thrown in my driveway for an extended period of time. There is a telephone number on the paper to stop delivery. I have phoned this number 5 times over 5 weeks asking that the paper be discontinued so I don't have to pick it up from my driveway. There is no person to talk to, only an answering machine. I have left messages each time but the paper continues week after week. I feel like they are totally ignoring my requests to stop this unwanted litter in my driveway.Desired Settlement: All I am asking is that they stop delivery of the "Mountain Planner" to [redacted] I have left multiple phone messages at the number on the [redacted]of the paper that says "to stop delivery call...." Apparently they do not follow their own notice to stop delivery. I just want the "Mountain Planner" to stop being thrown in my driveway every week. This seems to be a reasonable request. Thank you!

Business

Response:

Our records indicate that Mr. [redacted] called the number provided on the front of our product on July 16th, 2015 at 6:29pm and again on September 16th at 2:48pm. After the initial call Mr. [redacted]'s address was marked for non-delivery in our computer system and a copy of the address was provided to the carrier. After Mr. [redacted]'s call on 9/16, the address was verified as non-delivery and the carrier is called and notified of the continuing issue by phone. I cannot find in our records the other 3 calls Mr. [redacted]'s made. After the complaint was registered the State Distribution Manager for the Bristol Herald Courier has driven the carrier to Mr. [redacted]'s address to make sure he/she is aware of the address. Mr. [redacted]'s was also contacted by the State Distribution Manager who gave Mr. [redacted]'s his phone number. Mr. [redacted]'s can call him if any issues should arise in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

+1

Review: Mountain Planner at [redacted] is being placed in my driveway and yard each week. I have call the stop delivery every week at [redacted] and call the Bristol Herald Courier each week. This free paper is PNC product of the bristol herald courier. My 94 year old mom had this same problem. We have had home break ins and this paper tell all that no one is at home. The Bristol Herald Courier will be held in a court of law for any future break ins. This trash lays along the road and need to be clean up. The cost to clean up this waste should be paid for by the paper.Desired Settlement: cost to cleanup trash and cost of home break in

Business

Response:

Mr. [redacted] address was placed on our Do Not Deliver list 4/03/2014. I contacted the carrier who delivers Mr. [redacted] area. The carrier has been given Mr. [redacted] address with the instructions not to deliver the address. A drive of Mr. [redacted] neighborhood did not show any of our newspapers in the road. The carrier was told that all papers must be delivered to the drives and not in the street. Measures have been put into place to verify that Mr. [redacted] does not receive a Mountain Planner paper. The carrier will phone the District Manager when they are done with their route. At that point the District Manager will drive by the location and verify that their is not a Mountain Planner in Mr. [redacted] drive/yard. I have left Mr. [redacted] a message on the phone number listed in this complaint to contact me at my direct line if there are any other issues. My direct line is [redacted].

+1
Check fields!

Write a review of Bristol Herald Courier

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Bristol Herald Courier Rating

Overall satisfaction rating

Description: NEWSPAPERS

Address: 320 Bob Morrison Blvd, Bristol, Virginia, United States, 24201

Phone:

Show more...

Web:

This website was reported to be associated with Bristol Herald Courier.



Add contact information for Bristol Herald Courier

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated